News
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, or disability status. EEO/Disabled/Vets
Job Description
Role - Desktop Support Manager Type - Initial few months will be in office 5 days a week then can move to 3 days in office Location - NYC - 1211 6th Avenue The Desktop Support Manager will play a critical role in organizing and integrating the NewsTech shared technology services model across several News Corp business units including, NewsUK, Dow Jones, HarperCollins, OPIS, Sun, and Storyful. The individual in this position will be responsible for developing and managing a best-in-class IT Support function - ensuring that a premium level of technical support and customer service is provided across the organization. This individual will also be responsible for measuring and reporting against predefined Service level agreements (SLAs) and Key Performance Indicators (KPIs). Responsibilities
Lead and motivate Support Technicians located in TNB to ensure that the overall output and quality of service meets business requirements and aligns with pre-defined SLAs Manage and coordinate urgent and complicated support issues Lead optimization efforts, service integration and service improvement across business units Act as the escalation point for all Business critical requests and incidents Train, coach and mentor local Support Technicians including career development Provide data and reporting of KPIs and trends to IT department and others in ad-hoc, weekly, monthly and as needed Continually analyze support calls to ensure quality of service Oversee the executive support function and strategy Develop and maintain procedural documentation to be leveraged by Service Desk and Support Teams Manage the TNB Opex and Capex expenditure in lockstep with the Regional Manager Oversee all process improvements, audit preparation and documentation practices Build and maintain a solid working relationship with key stakeholders Vendor relationship management where appropriate Manage the Hardware Supply Chain and asset management Qualifications
4 year Bachelor's degree in a business or technical major, or related field or equivalent experience 8+ years experience working as a technical leader within a large matrixed organization - media focus preferred but not essential. Strategic and analytical thinking, strong capability of project management and problem-solving skills, sound judgment and a willingness to resolve issues and problems in a timely manner Excellent communications skills including the ability to develop rapport and credibility across the organization, promote ideas and proposals persuasively, and communicate with key stakeholders Customer-oriented and driven Quantitative analysis skills, including Excel Self-starter and ability to operate in an unstructured environment An ability to work to tight deadlines and within constraints Pay Range: $85,000 - $115,000 + Bonus. We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.
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Role - Desktop Support Manager Type - Initial few months will be in office 5 days a week then can move to 3 days in office Location - NYC - 1211 6th Avenue The Desktop Support Manager will play a critical role in organizing and integrating the NewsTech shared technology services model across several News Corp business units including, NewsUK, Dow Jones, HarperCollins, OPIS, Sun, and Storyful. The individual in this position will be responsible for developing and managing a best-in-class IT Support function - ensuring that a premium level of technical support and customer service is provided across the organization. This individual will also be responsible for measuring and reporting against predefined Service level agreements (SLAs) and Key Performance Indicators (KPIs). Responsibilities
Lead and motivate Support Technicians located in TNB to ensure that the overall output and quality of service meets business requirements and aligns with pre-defined SLAs Manage and coordinate urgent and complicated support issues Lead optimization efforts, service integration and service improvement across business units Act as the escalation point for all Business critical requests and incidents Train, coach and mentor local Support Technicians including career development Provide data and reporting of KPIs and trends to IT department and others in ad-hoc, weekly, monthly and as needed Continually analyze support calls to ensure quality of service Oversee the executive support function and strategy Develop and maintain procedural documentation to be leveraged by Service Desk and Support Teams Manage the TNB Opex and Capex expenditure in lockstep with the Regional Manager Oversee all process improvements, audit preparation and documentation practices Build and maintain a solid working relationship with key stakeholders Vendor relationship management where appropriate Manage the Hardware Supply Chain and asset management Qualifications
4 year Bachelor's degree in a business or technical major, or related field or equivalent experience 8+ years experience working as a technical leader within a large matrixed organization - media focus preferred but not essential. Strategic and analytical thinking, strong capability of project management and problem-solving skills, sound judgment and a willingness to resolve issues and problems in a timely manner Excellent communications skills including the ability to develop rapport and credibility across the organization, promote ideas and proposals persuasively, and communicate with key stakeholders Customer-oriented and driven Quantitative analysis skills, including Excel Self-starter and ability to operate in an unstructured environment An ability to work to tight deadlines and within constraints Pay Range: $85,000 - $115,000 + Bonus. We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.
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