Remington Hotels
What you will be doing
DUTIES:
Lead the PM front desk team to ensure exceptional guest service and smooth daily operations. Responsible for supervising evening shift agents, providing on-the-spot service recovery, and addressing guest concerns professionally and promptly. Uphold and correct hotel service standards throughout the shift. Assist with check-ins, check-outs, reservations, and phone calls when needed. Serve as the go-to decision-maker in the absence of management.
Qualifications
Job Knowledge, Skills, and Other Requirements:
Previous Experience:
1+ year of front desk or hotel experience required; supervisory or leadership experience strongly preferred. Special Skills:
Conflict resolution, time management, coaching and feedback, critical thinking, service recovery, and attention to detail. Product Knowledge:
Familiarity with hotel operations including reservations, PBX, bell services, local area knowledge, and Hilton systems is a plus. Other:
Ability to remain composed and professional during guest escalations and resolve issues efficiently and satisfactorily.
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1+ year of front desk or hotel experience required; supervisory or leadership experience strongly preferred. Special Skills:
Conflict resolution, time management, coaching and feedback, critical thinking, service recovery, and attention to detail. Product Knowledge:
Familiarity with hotel operations including reservations, PBX, bell services, local area knowledge, and Hilton systems is a plus. Other:
Ability to remain composed and professional during guest escalations and resolve issues efficiently and satisfactorily.
#J-18808-Ljbffr