ZEISS Group
Field Service Engineer – Level 1 at ZEISS Group. Location: New York region.
Responsibilities
Successful completion of all assigned technical training to acquire a thorough knowledge of assigned company equipment, including pre-reading assignments and classroom courses.
Demonstrate, in the field, that the technical concepts learned in classroom trainings and on-the-job training can be applied to a high standard.
Learn and demonstrate the ability to use all required administrative applications for service order management, spare parts/inventory management, time reporting, expense reporting, etc.
Engage as an active participant in all on-the-job training; listening carefully, taking notes, asking questions, assisting when asked and absorbing the content fully.
Assist other FSEs with tasks such as service order management or inventory management as requested by the Regional Field Service Manager.
Under supervision and following established protocols, provide a full range of installation services and preventive and corrective maintenance on the assigned set of systems manufactured by ZEISS Microscopy.
Conduct special site or system environmental analysis tests as assigned by management.
Using established guidelines, train customers on basic system operation and maintenance.
Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities.
Actively engage in personal development (leveraging the content available on the ZEISS CurioZ online training portal, as well as self‑inspired development of knowledge as it relates to the role).
Responsible for personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks.
Respect, live and share with internal and external customers the ZEISS values and agenda.
Other duties as assigned by the manager.
Qualifications
4‑year degree or technical certificate in a related technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 3+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems.
Sound knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments, as well as specimen handling of Level 3 (and below) pathogenic biohazards.
Ability to understand and troubleshoot problems in software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro‑mechanical.
Knowledge of Windows operating environments and word processing and or email.
Ability to read and understand electrical or mechanical engineering documentation and schematics.
Proven ability to work successfully as an individual contributor or as part of a team.
Good communication skills, able to converse readily in English, both verbally and in writing. (German and French is a plus.)
Good administrative and time management skills.
Benefits
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on.
This position is eligible for a Performance Bonus.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer.
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicant’s race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
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Responsibilities
Successful completion of all assigned technical training to acquire a thorough knowledge of assigned company equipment, including pre-reading assignments and classroom courses.
Demonstrate, in the field, that the technical concepts learned in classroom trainings and on-the-job training can be applied to a high standard.
Learn and demonstrate the ability to use all required administrative applications for service order management, spare parts/inventory management, time reporting, expense reporting, etc.
Engage as an active participant in all on-the-job training; listening carefully, taking notes, asking questions, assisting when asked and absorbing the content fully.
Assist other FSEs with tasks such as service order management or inventory management as requested by the Regional Field Service Manager.
Under supervision and following established protocols, provide a full range of installation services and preventive and corrective maintenance on the assigned set of systems manufactured by ZEISS Microscopy.
Conduct special site or system environmental analysis tests as assigned by management.
Using established guidelines, train customers on basic system operation and maintenance.
Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities.
Actively engage in personal development (leveraging the content available on the ZEISS CurioZ online training portal, as well as self‑inspired development of knowledge as it relates to the role).
Responsible for personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks.
Respect, live and share with internal and external customers the ZEISS values and agenda.
Other duties as assigned by the manager.
Qualifications
4‑year degree or technical certificate in a related technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 3+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems.
Sound knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments, as well as specimen handling of Level 3 (and below) pathogenic biohazards.
Ability to understand and troubleshoot problems in software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro‑mechanical.
Knowledge of Windows operating environments and word processing and or email.
Ability to read and understand electrical or mechanical engineering documentation and schematics.
Proven ability to work successfully as an individual contributor or as part of a team.
Good communication skills, able to converse readily in English, both verbally and in writing. (German and French is a plus.)
Good administrative and time management skills.
Benefits
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on.
This position is eligible for a Performance Bonus.
ZEISS is an EEO/AA/M/F/Disabled Veteran Employer.
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicant’s race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
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