Chicago Family Health Center
Patient Service Representative
Chicago Family Health Center, Chicago, Illinois, United States, 60290
Patient Service Representative
We are seeking a highly motivated and customer‑oriented individual to join our team as a Patient Service Representative. The successful candidate will be responsible for performing various patient registration, scheduling, front desk, and customer service functions. Additionally, the PSR will also verify insurance, handle complaints, troubleshoot potential customer issues, and provide basic customer service functions in achieving high performance standards.
Responsibilities
Greet patients and visitors in a professional and courteous manner
Register patients by verifying demographic and insurance information
Schedule appointments and maintain appointment calendars
Answer incoming calls and direct them to the appropriate department or staff member
Verify insurance eligibility and coverage
Collect co‑payments and outstanding balances
Handle patient complaints and resolve issues in a timely and professional manner
Maintain patient confidentiality and privacy
Perform basic administrative duties such as filing, faxing, and scanning documents
Adhere to all HIPAA regulations and guidelines
Qualifications
High school diploma or equivalent
Previous experience in a medical office or customer service role preferred
Excellent communication and interpersonal skills
Ability to multitask and prioritize tasks effectively
Strong attention to detail and accuracy
Proficient in Microsoft Office and electronic medical records (EMR) systems
Knowledge of medical terminology and insurance billing preferred
Ability to work independently and as part of a team
High School diploma or its equivalent, Associate Degree preferred
Medical office assistant experience with a minimum of 1 to 2 years’ experience
Certification and/or experience in billing, and coding preferred
Medical terminology, and automated office experience preferred
Computer literacy required
Good communication and organizational skills
Demonstrated ability to collaborate effectively in a team setting
Ability to maintain effective and professional relationships with patients and other members of the care team
Comfort working in a medical setting as part of a multi‑disciplinary team
Experience in working with a diverse population base preferred
Ability to appropriately handle confrontation and conflict
Ability to work in a high stress/fast paced/high work volume environment
Benefits
BCBS Medical PPO/HMO Plans
BCBS Dental
VSP Vision
Tuition Reimbursement up to $1,500 per year
11 Paid Holidays and 10 Days of Paid Time Off
2 Personal Days
8 Sick days
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Responsibilities
Greet patients and visitors in a professional and courteous manner
Register patients by verifying demographic and insurance information
Schedule appointments and maintain appointment calendars
Answer incoming calls and direct them to the appropriate department or staff member
Verify insurance eligibility and coverage
Collect co‑payments and outstanding balances
Handle patient complaints and resolve issues in a timely and professional manner
Maintain patient confidentiality and privacy
Perform basic administrative duties such as filing, faxing, and scanning documents
Adhere to all HIPAA regulations and guidelines
Qualifications
High school diploma or equivalent
Previous experience in a medical office or customer service role preferred
Excellent communication and interpersonal skills
Ability to multitask and prioritize tasks effectively
Strong attention to detail and accuracy
Proficient in Microsoft Office and electronic medical records (EMR) systems
Knowledge of medical terminology and insurance billing preferred
Ability to work independently and as part of a team
High School diploma or its equivalent, Associate Degree preferred
Medical office assistant experience with a minimum of 1 to 2 years’ experience
Certification and/or experience in billing, and coding preferred
Medical terminology, and automated office experience preferred
Computer literacy required
Good communication and organizational skills
Demonstrated ability to collaborate effectively in a team setting
Ability to maintain effective and professional relationships with patients and other members of the care team
Comfort working in a medical setting as part of a multi‑disciplinary team
Experience in working with a diverse population base preferred
Ability to appropriately handle confrontation and conflict
Ability to work in a high stress/fast paced/high work volume environment
Benefits
BCBS Medical PPO/HMO Plans
BCBS Dental
VSP Vision
Tuition Reimbursement up to $1,500 per year
11 Paid Holidays and 10 Days of Paid Time Off
2 Personal Days
8 Sick days
#J-18808-Ljbffr