PetSmart Charities
Overview
Retail Operations Manager role at PetSmart Charities. Location: Lebanon, Ohio. Salary range: $17.16-$26.16 per hour. Job Description
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Operations Manager. About Life At PetSmart: At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits
Paid weekly Full time hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities Job Summary
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Essential Responsibilities
Job responsibilities include, but are not limited to, and may vary by store characteristics and needs: People Leadership Participates in employment decisions such as recruiting, interviewing, and coaching. Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy. Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.). Validates completion of assigned operational messages and engagement video compliance. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Recognizes and celebrates associates driving overall associate engagement. Overall Store Experience Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance and care for sick store-owned pets. Accountable for inventory management and pricing processes, including inventory accuracy, receiving, stocking, counts, product rotations and planner/planogram sets. Evaluates operations and seeks opportunities to continuously improve experiences and services. Maintains vendor relationships, backroom standards, and communication boards. Oversight of Buy Online and Pick Up In Store and Ship From Store programs. Identifies and reacts to sales trends through analysis and merchandising activities. Responsible for merchandising decisions with respect to discretionary space and discontinued merchandise. Maintains store standards and leads a culture of empowerment by ensuring compliance to Policies & Procedures and Code of Ethics. Ensures a safe environment for associates, pets, and pet parents. Reports immediately when a sick/injured pet is identified in store. Shared responsibility with store opening and closing procedures and responding to pet parent concerns. Expense Management Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L targets. Analyzes inventory management reporting to identify trends and root causes. Manages expenses such as labor and supplies and coordinates store-related work orders and purchase card allocation. Qualifications 3+ years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. Supervisory Responsibility Typically oversees up to three lead associates and up to forty non-leader associates. Responsible for employment decisions and associate development. Physical Demands and Work Environment Stand, walk, climb a ladder, and use hands to handle, feel, and write. May require lifting up to 50 pounds regularly and more than 100 pounds occasionally. Exposure to live animals and pet hair; moderate to high noise levels; ability to accommodate disabilities as needed. Other Do What You Love — Join us for a chance to make a meaningful impact every day. Apply Now. This job description describes the general nature and level of work; not all duties are included. Pay based on experience and location. Benefits described at https://benefits.petsmart.com/us/.
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Retail Operations Manager role at PetSmart Charities. Location: Lebanon, Ohio. Salary range: $17.16-$26.16 per hour. Job Description
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Operations Manager. About Life At PetSmart: At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Benefits
Paid weekly Full time hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for fulltime associates Career pathing Development opportunities Job Summary
PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Essential Responsibilities
Job responsibilities include, but are not limited to, and may vary by store characteristics and needs: People Leadership Participates in employment decisions such as recruiting, interviewing, and coaching. Facilitates the associate experience and supports associate development; including but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy. Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.). Validates completion of assigned operational messages and engagement video compliance. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Recognizes and celebrates associates driving overall associate engagement. Overall Store Experience Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance and care for sick store-owned pets. Accountable for inventory management and pricing processes, including inventory accuracy, receiving, stocking, counts, product rotations and planner/planogram sets. Evaluates operations and seeks opportunities to continuously improve experiences and services. Maintains vendor relationships, backroom standards, and communication boards. Oversight of Buy Online and Pick Up In Store and Ship From Store programs. Identifies and reacts to sales trends through analysis and merchandising activities. Responsible for merchandising decisions with respect to discretionary space and discontinued merchandise. Maintains store standards and leads a culture of empowerment by ensuring compliance to Policies & Procedures and Code of Ethics. Ensures a safe environment for associates, pets, and pet parents. Reports immediately when a sick/injured pet is identified in store. Shared responsibility with store opening and closing procedures and responding to pet parent concerns. Expense Management Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L targets. Analyzes inventory management reporting to identify trends and root causes. Manages expenses such as labor and supplies and coordinates store-related work orders and purchase card allocation. Qualifications 3+ years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. Supervisory Responsibility Typically oversees up to three lead associates and up to forty non-leader associates. Responsible for employment decisions and associate development. Physical Demands and Work Environment Stand, walk, climb a ladder, and use hands to handle, feel, and write. May require lifting up to 50 pounds regularly and more than 100 pounds occasionally. Exposure to live animals and pet hair; moderate to high noise levels; ability to accommodate disabilities as needed. Other Do What You Love — Join us for a chance to make a meaningful impact every day. Apply Now. This job description describes the general nature and level of work; not all duties are included. Pay based on experience and location. Benefits described at https://benefits.petsmart.com/us/.
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