PetSmart Charities
Overview
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Operations Manager About Life At PetSmart At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Location / Role / Compensation Madison, Wisconsin Retail Department Manager Job ID: 103686394637-1213305527 Salary: $17.16-$27.82 per hour Job Summary PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Benefits That Benefit You Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our offerings: Paid weekly Full-time hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities Responsibilities
Essential Responsibilities
(may vary by store): People Leadership
Participates in employment decisions such as recruiting, interviewing, and coaching. Facilitates the associate experience and supports associate development; including ensuring associates are trained, onboarding, performance reviews, labor management, mentoring, succession planning, and coaching for accountability. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy. Coordinate staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.). Validate completion of assigned operational messages and engagement video compliance. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Recognizes and celebrates associates driving overall associate engagement. Overall Store Experience
Accountable for and provides oversight for the healthcare of store-owned pets, including pet care maintenance and care for sick store-owned pets. Oversees inventory management and pricing processes, including accuracy, receiving, stocking, counts, product rotations and planogram sets. Evaluates operations and seeks opportunities to continuously improve experiences and services. Maintains vendor relationships, backroom standards, and communication boards. Oversees Buy Online and Pick Up In Store and Ship From Store programs. Identifies sales trends through analysis and merchandising activities. Makes sound merchandising decisions regarding discretionary space and discontinued merchandise. Maintains store standards and leads a culture of empowerment by ensuring compliance to Policies & Procedures and Code of Ethics. Ensures a safe environment for associates, pets, and pet parents. Responsible for taking action and reporting when a sick/injured pet is identified in store. Shared responsibility with opening and closing procedures and responding to pet parent concerns. Expense Management
Drives opportunities to grow the business and holds associates accountable in achieving store P&L targets. Analyzes inventory management reporting to identify trends and root causes. Manages expenses such as labor and supplies, and other store metrics. Collaborates with Home Office to submit and follow up on store work orders and purchase card allocations. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail, especially in maintaining a visually appealing store layout. Supervisory Responsibility
Typically oversees up to three lead associates and up to forty non-leader associates. Carries out supervisory responsibilities per PetSmart policies. Responsible for employment decisions and associate development. Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle items; may need to reach, stoop, kneel, crouch, or talk and hear. Visual acuity requirements apply; reasonable accommodations available. Lift up to 50 pounds regularly and up to 100+ pounds occasionally; team lifts may be required. Exposure to moving parts, pet hair, live animals, and varying noise levels; environment may be wet. Do What You Love Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom—you’ll create moments that matter. We cherish diversity and the unique perspectives of our 50,000 associates. Apply Now! This job summary describes the general nature of work and is not all-inclusive. Exact duties may vary by position and location. Pay will be based on experience, training, skills, and store location. This position is eligible for benefits as described at benefits.petsmart.com/us/ PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national origin, disability, or other protected characteristics. Applicants must be over 18 years of age (where required by law). For applicants in certain locations, we will consider qualified applicants with arrest and conviction records in a manner consistent with local laws.
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PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Operations Manager About Life At PetSmart At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. Location / Role / Compensation Madison, Wisconsin Retail Department Manager Job ID: 103686394637-1213305527 Salary: $17.16-$27.82 per hour Job Summary PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment. Benefits That Benefit You Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our offerings: Paid weekly Full-time hours Health benefits: medical, dental, vision 401k Tuition assistance Associate discounts and perks Paid time off for full-time associates Career pathing Development opportunities Responsibilities
Essential Responsibilities
(may vary by store): People Leadership
Participates in employment decisions such as recruiting, interviewing, and coaching. Facilitates the associate experience and supports associate development; including ensuring associates are trained, onboarding, performance reviews, labor management, mentoring, succession planning, and coaching for accountability. Address and administer associate complaints and grievances. Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy. Coordinate staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.). Validate completion of assigned operational messages and engagement video compliance. Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations. Recognizes and celebrates associates driving overall associate engagement. Overall Store Experience
Accountable for and provides oversight for the healthcare of store-owned pets, including pet care maintenance and care for sick store-owned pets. Oversees inventory management and pricing processes, including accuracy, receiving, stocking, counts, product rotations and planogram sets. Evaluates operations and seeks opportunities to continuously improve experiences and services. Maintains vendor relationships, backroom standards, and communication boards. Oversees Buy Online and Pick Up In Store and Ship From Store programs. Identifies sales trends through analysis and merchandising activities. Makes sound merchandising decisions regarding discretionary space and discontinued merchandise. Maintains store standards and leads a culture of empowerment by ensuring compliance to Policies & Procedures and Code of Ethics. Ensures a safe environment for associates, pets, and pet parents. Responsible for taking action and reporting when a sick/injured pet is identified in store. Shared responsibility with opening and closing procedures and responding to pet parent concerns. Expense Management
Drives opportunities to grow the business and holds associates accountable in achieving store P&L targets. Analyzes inventory management reporting to identify trends and root causes. Manages expenses such as labor and supplies, and other store metrics. Collaborates with Home Office to submit and follow up on store work orders and purchase card allocations. Qualifications
3+ years of retail leadership or experience in a customer-focused environment. Full-time availability; flexibility to work evenings, weekends, and holidays as needed. Proficiency in computer applications. Strong written and verbal communication skills. Ability to react under pressure and maintain composure. Strong organizational skills and attention to detail, especially in maintaining a visually appealing store layout. Supervisory Responsibility
Typically oversees up to three lead associates and up to forty non-leader associates. Carries out supervisory responsibilities per PetSmart policies. Responsible for employment decisions and associate development. Physical Demands and Work Environment
Stand, walk, climb a ladder, and use hands to handle items; may need to reach, stoop, kneel, crouch, or talk and hear. Visual acuity requirements apply; reasonable accommodations available. Lift up to 50 pounds regularly and up to 100+ pounds occasionally; team lifts may be required. Exposure to moving parts, pet hair, live animals, and varying noise levels; environment may be wet. Do What You Love Join us for a chance to make a meaningful impact every day. Whether it’s helping a customer choose their first fish, celebrating a pet’s birthday, or seeing the smile on a pet parent’s face after a fresh groom—you’ll create moments that matter. We cherish diversity and the unique perspectives of our 50,000 associates. Apply Now! This job summary describes the general nature of work and is not all-inclusive. Exact duties may vary by position and location. Pay will be based on experience, training, skills, and store location. This position is eligible for benefits as described at benefits.petsmart.com/us/ PetSmart is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, age, national origin, disability, or other protected characteristics. Applicants must be over 18 years of age (where required by law). For applicants in certain locations, we will consider qualified applicants with arrest and conviction records in a manner consistent with local laws.
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