Publicis Groupe
Sr. Professional, Client Engagement
Publicis Groupe, Granite Heights, Wisconsin, United States
Overview
How You’ll Make an Impact
As a Senior Professional, you'll collaborate with the Portfolio Lead to coordinate the delivery of our products and services for clients in the consumer packaged goods sector. You will work across various functional teams—Product, Strategy, Analytics, Data Partnerships, and Delivery—to support Epsilon’s PeopleCloud MarTech, AdTech, and Data Solutions for large enterprise clients.
You'll play a crucial role in ensuring successful project engagements and driving business growth by facilitating communication among clients, project teams, and other stakeholders. Working within a large, multicultural, and geographically diverse organization, you'll collaborate with internal teams to maintain service quality throughout and after engagements.
As you develop expertise in Epsilon PeopleCloud solutions and services, you'll contribute to knowledge sharing and the dissemination of lessons learned within the organization.
What You’ll Achieve
Establish client relationships and ensure client satisfaction with contracted Epsilon products and services
Orchestrate across delivery teams to deliver a single product or service for clients with ability to translate and adjust expectations between internal and external teams, and manage overall client margin to original contract
Drive collaboration internally with sales, client services, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client engagement
Support leading a matrixed, cross functional team; and provide timely performance feedback
Raise issues and risks for resolution within the cross functional team
Ensure accurate and timely billing for services rendered, working with internal Accounting teams and client Accounting teams, as required
Who You Are
What you’ll bring with you:
Bachelor’s degree or equivalent qualification
4+ years of industry specific experience
Managerial experience is a nice to have
Program and project management experience
2+ years of experience in a client facing role
Martech or Adtech experience
Financial acumen
Strong Microsoft Word, Excel and PowerPoint skills
Why you might stand out from other talent:
You enjoy working with both clients and delivery teams, connecting the dots and managing both internal and external expectations.
You work collaboratively to build strong relationships
You thrive in a client-facing role, working with clients, addressing their concerns and being their point of contact
You approach solving complex problems and issues with a solution-oriented and outcome focused approach
You have expertise and knowledge across the full ecosystem of MarTech and AdTech
You have experience working with contracts, supporting invoicing and understand P&L reporting
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
Time to Recharge:
Flexible time off (FTO), 15 paid holidays
Time to Recover:
Paid sick time
Family Well-Being:
Parental/new child leave, childcare & elder care assistance, adoption assistance
Extra Perks:
Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon benefits are subject to eligibility requirements and other terms. Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas:
Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
#LI-DH1
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As a Senior Professional, you'll collaborate with the Portfolio Lead to coordinate the delivery of our products and services for clients in the consumer packaged goods sector. You will work across various functional teams—Product, Strategy, Analytics, Data Partnerships, and Delivery—to support Epsilon’s PeopleCloud MarTech, AdTech, and Data Solutions for large enterprise clients.
You'll play a crucial role in ensuring successful project engagements and driving business growth by facilitating communication among clients, project teams, and other stakeholders. Working within a large, multicultural, and geographically diverse organization, you'll collaborate with internal teams to maintain service quality throughout and after engagements.
As you develop expertise in Epsilon PeopleCloud solutions and services, you'll contribute to knowledge sharing and the dissemination of lessons learned within the organization.
What You’ll Achieve
Establish client relationships and ensure client satisfaction with contracted Epsilon products and services
Orchestrate across delivery teams to deliver a single product or service for clients with ability to translate and adjust expectations between internal and external teams, and manage overall client margin to original contract
Drive collaboration internally with sales, client services, and delivery organizations throughout the client lifecycle, as a vocal leader of the Client engagement
Support leading a matrixed, cross functional team; and provide timely performance feedback
Raise issues and risks for resolution within the cross functional team
Ensure accurate and timely billing for services rendered, working with internal Accounting teams and client Accounting teams, as required
Who You Are
What you’ll bring with you:
Bachelor’s degree or equivalent qualification
4+ years of industry specific experience
Managerial experience is a nice to have
Program and project management experience
2+ years of experience in a client facing role
Martech or Adtech experience
Financial acumen
Strong Microsoft Word, Excel and PowerPoint skills
Why you might stand out from other talent:
You enjoy working with both clients and delivery teams, connecting the dots and managing both internal and external expectations.
You work collaboratively to build strong relationships
You thrive in a client-facing role, working with clients, addressing their concerns and being their point of contact
You approach solving complex problems and issues with a solution-oriented and outcome focused approach
You have expertise and knowledge across the full ecosystem of MarTech and AdTech
You have experience working with contracts, supporting invoicing and understand P&L reporting
Because You Matter
As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
Time to Recharge:
Flexible time off (FTO), 15 paid holidays
Time to Recover:
Paid sick time
Family Well-Being:
Parental/new child leave, childcare & elder care assistance, adoption assistance
Extra Perks:
Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon benefits are subject to eligibility requirements and other terms. Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.
For San Francisco Bay and Los Angeles Areas:
Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.
#LI-DH1
#J-18808-Ljbffr