Fay Servicing
Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business-purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners.
Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.
Overview
Join us on Our Journey We are currently looking for a
Business Support Analyst
II
to join our team. Reporting to the Servicing Management Team, this position is responsible for managing and enhancing audit processes, reporting, and data-driven insights to support business operations. This role plays a key part in the development, implementation, and maintenance of sampling methodologies, auditing frameworks, and reporting solutions to improve quality control and regulatory compliance. This position partners with operational teams to identify process gaps and improvement opportunities, ensuring that audit design, data imports, and reporting functions align with business objectives. Additionally, this position helps define and track Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and performance metrics for assigned departments within Fay Servicing. This Business Support Analyst II also supports Business Strategy Execution, continuously refining methodologies, communication plans, and tools to drive alignment across the organization. This role collaborates with the Policies and Procedures team to ensure compliance with regulatory, procedural, and investor requirements, reinforcing strong governance and operational efficiency. Responsibilities
Manage and enhance audit processes, reporting, and data-driven insights to support business operations. Develop, implement, and maintain sampling methodologies, auditing frameworks, and reporting solutions to improve quality control and regulatory compliance. Partner with operational teams to identify process gaps and improvement opportunities; ensure audit design, data imports, and reporting align with business objectives. Define and track SLAs, KPIs, and performance metrics for assigned departments. Support Business Strategy Execution; refine methodologies, communication plans, and tools to drive organizational alignment. Collaborate with the Policies and Procedures team to ensure regulatory, procedural, and investor compliance. Qualifications
Bachelor’s degree in Business Administration, Finance, Data Analytics, or related field (or equivalent combination of years of experience with High School diploma/GED) 5+ years' mortgage servicing experience Experience with data analysis, reporting tools, and business intelligence solutions (e.g., Business Objects, SQL, Tableau) Strong understanding of audit design, sampling methodology, and reporting Experience in a fast-paced environment, managing multiple projects and cross-functional collaboration (preferred) Black Knight MSP experience required Solid skills in MS Word, Excel, and Outlook Strong verbal and written communication; solid interpersonal skills Analytical, problem-solving abilities, good judgment, and attention to detail Strong time management and ability to work in a fast-paced, dynamic environment Customer service orientation with execution and results focus Ability to prioritize tasks and manage shifting priorities Collaborative and adaptable; quick learner Submit Your Resume
Submit Your Resume to Learn More Benefits
Medical, Dental, and Vision Insurance Company Paid Life Insurance Disability Insurance Pet Insurance 401(k) Program with Employer Matching 3 Weeks PTO Paid Holidays Wellness Initiatives Employee Assistance Program Eligible for Hybrid Work Schedule with Remote Flex Days Compensation
The hiring range for this position is between $67,950.00-$85,000.00 annually Eligible for an annual discretionary bonus Fay Cares!
The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders. At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to
https://www.dhs.gov/E-Verify . Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Join us on Our Journey We are currently looking for a
Business Support Analyst
II
to join our team. Reporting to the Servicing Management Team, this position is responsible for managing and enhancing audit processes, reporting, and data-driven insights to support business operations. This role plays a key part in the development, implementation, and maintenance of sampling methodologies, auditing frameworks, and reporting solutions to improve quality control and regulatory compliance. This position partners with operational teams to identify process gaps and improvement opportunities, ensuring that audit design, data imports, and reporting functions align with business objectives. Additionally, this position helps define and track Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and performance metrics for assigned departments within Fay Servicing. This Business Support Analyst II also supports Business Strategy Execution, continuously refining methodologies, communication plans, and tools to drive alignment across the organization. This role collaborates with the Policies and Procedures team to ensure compliance with regulatory, procedural, and investor requirements, reinforcing strong governance and operational efficiency. Responsibilities
Manage and enhance audit processes, reporting, and data-driven insights to support business operations. Develop, implement, and maintain sampling methodologies, auditing frameworks, and reporting solutions to improve quality control and regulatory compliance. Partner with operational teams to identify process gaps and improvement opportunities; ensure audit design, data imports, and reporting align with business objectives. Define and track SLAs, KPIs, and performance metrics for assigned departments. Support Business Strategy Execution; refine methodologies, communication plans, and tools to drive organizational alignment. Collaborate with the Policies and Procedures team to ensure regulatory, procedural, and investor compliance. Qualifications
Bachelor’s degree in Business Administration, Finance, Data Analytics, or related field (or equivalent combination of years of experience with High School diploma/GED) 5+ years' mortgage servicing experience Experience with data analysis, reporting tools, and business intelligence solutions (e.g., Business Objects, SQL, Tableau) Strong understanding of audit design, sampling methodology, and reporting Experience in a fast-paced environment, managing multiple projects and cross-functional collaboration (preferred) Black Knight MSP experience required Solid skills in MS Word, Excel, and Outlook Strong verbal and written communication; solid interpersonal skills Analytical, problem-solving abilities, good judgment, and attention to detail Strong time management and ability to work in a fast-paced, dynamic environment Customer service orientation with execution and results focus Ability to prioritize tasks and manage shifting priorities Collaborative and adaptable; quick learner Submit Your Resume
Submit Your Resume to Learn More Benefits
Medical, Dental, and Vision Insurance Company Paid Life Insurance Disability Insurance Pet Insurance 401(k) Program with Employer Matching 3 Weeks PTO Paid Holidays Wellness Initiatives Employee Assistance Program Eligible for Hybrid Work Schedule with Remote Flex Days Compensation
The hiring range for this position is between $67,950.00-$85,000.00 annually Eligible for an annual discretionary bonus Fay Cares!
The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders. At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information, go to
https://www.dhs.gov/E-Verify . Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr