Fay Servicing, LLC
About Fay Servicing
Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business‑purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners.
Join Our Journey Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a
Business Support Analyst II
to join our team.
Job Overview Reporting to the Servicing Management Team, this position is responsible for managing and enhancing audit processes, reporting, and data‑driven insights to support business operations. This role plays a key part in the development, implementation, and maintenance of sampling methodologies, auditing frameworks, and reporting solutions to improve quality control and regulatory compliance.
This position partners with operational teams to identify process gaps and improvement opportunities, ensuring that audit design, data imports, and reporting functions align with business objectives. Additionally, it helps define and track Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and performance metrics for assigned departments within Fay Servicing.
The Business Support Analyst II also supports Business Strategy Execution, continuously refining methodologies, communication plans, and tools to drive alignment across the organization. This role collaborates with the Policies and Procedures team to ensure compliance with regulatory, procedural, and investor requirements, reinforcing strong governance and operational efficiency.
Qualifications
Bachelor’s degree in Business Administration, Finance, Data Analytics, or related field (or equivalent combination of years of experience with High School diploma/GED)
5+ years’ experience in mortgage servicing
Prior experience with data analysis, reporting tools, and business intelligence solutions (e.g., Business Objects, SQL, Tableau)
Strong understanding of audit design, sampling methodology, and reporting
Prior experience working in a fast‑paced workplace, managing multiple projects simultaneously, and working collaboratively with cross‑functional teams is preferred
Black Knight MSP experience required
Solid skills and experience in MS Word, Excel, and Outlook
Strong verbal and written communication skills
Solid interpersonal skills
Demonstrated analytical skills and problem‑solving abilities
Good judgment with the ability to evaluate and make decisions
Strong time management skills
Ability to work effectively in a fast‑paced, dynamic environment
Customer service/client orientation with strong execution skills and results orientation
Ability to prioritize numerous tasks and manage shifting priorities
High level of attention to detail and consistency
Flexible, open to change; ability to learn new things quickly
Collaborative; ability to work effectively with others
How to Apply Submit your resume and learning more about the position.
Benefits
Medical, Dental, and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401(k) Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program
Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
The hiring range for this position is between $67,950.00 and $85,000.00 annually
This position is eligible for an annual discretionary bonus
Community & Inclusion The Fay‑Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal‑opportunity workplace. The Fay Group and affiliated companies participate in E‑Verify. For more information, go to www.dhs.gov/E‑Verify.
Equal Employment Opportunity Fay Servicing, LLC is an equal opportunity employer. All qualified applicants will receive full consideration.
#J-18808-Ljbffr
Join Our Journey Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a
Business Support Analyst II
to join our team.
Job Overview Reporting to the Servicing Management Team, this position is responsible for managing and enhancing audit processes, reporting, and data‑driven insights to support business operations. This role plays a key part in the development, implementation, and maintenance of sampling methodologies, auditing frameworks, and reporting solutions to improve quality control and regulatory compliance.
This position partners with operational teams to identify process gaps and improvement opportunities, ensuring that audit design, data imports, and reporting functions align with business objectives. Additionally, it helps define and track Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and performance metrics for assigned departments within Fay Servicing.
The Business Support Analyst II also supports Business Strategy Execution, continuously refining methodologies, communication plans, and tools to drive alignment across the organization. This role collaborates with the Policies and Procedures team to ensure compliance with regulatory, procedural, and investor requirements, reinforcing strong governance and operational efficiency.
Qualifications
Bachelor’s degree in Business Administration, Finance, Data Analytics, or related field (or equivalent combination of years of experience with High School diploma/GED)
5+ years’ experience in mortgage servicing
Prior experience with data analysis, reporting tools, and business intelligence solutions (e.g., Business Objects, SQL, Tableau)
Strong understanding of audit design, sampling methodology, and reporting
Prior experience working in a fast‑paced workplace, managing multiple projects simultaneously, and working collaboratively with cross‑functional teams is preferred
Black Knight MSP experience required
Solid skills and experience in MS Word, Excel, and Outlook
Strong verbal and written communication skills
Solid interpersonal skills
Demonstrated analytical skills and problem‑solving abilities
Good judgment with the ability to evaluate and make decisions
Strong time management skills
Ability to work effectively in a fast‑paced, dynamic environment
Customer service/client orientation with strong execution skills and results orientation
Ability to prioritize numerous tasks and manage shifting priorities
High level of attention to detail and consistency
Flexible, open to change; ability to learn new things quickly
Collaborative; ability to work effectively with others
How to Apply Submit your resume and learning more about the position.
Benefits
Medical, Dental, and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401(k) Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program
Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
The hiring range for this position is between $67,950.00 and $85,000.00 annually
This position is eligible for an annual discretionary bonus
Community & Inclusion The Fay‑Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal‑opportunity workplace. The Fay Group and affiliated companies participate in E‑Verify. For more information, go to www.dhs.gov/E‑Verify.
Equal Employment Opportunity Fay Servicing, LLC is an equal opportunity employer. All qualified applicants will receive full consideration.
#J-18808-Ljbffr