BHC
Overview
Join to apply for the
Front Desk Supervisor
role at
BHC . The primary role of the Front Desk Supervisor is to oversee the check-in and check-out of guests while providing efficient, friendly, and excellent customer service in accordance with hotel standards. The following is a summary of major responsibilities for the position.
Responsibilities
Practices intentional hospitality at all times.
Mentors, guides, and encourages Front Desk Agents to build rapport and teamwork.
Oversees the friendly, professional, and efficient registration and check-out of hotel guests.
Monitors billing, cashiering, and cash handling procedures.
Is thoroughly familiar with all check-in and check-out procedures including the AM and PM checklists.
Assists Front Desk Agents in satisfying guest requests and resolving guest complaints.
Trains and performs Front Desk, Reservations, and Concierge functions as needed, based on operational demands.
Reviews occupancy, arrivals, departures, and backup reports in a timely manner.
Ensures appropriate pre-blocking of rooms and fulfillment of special requests.
Monitors clearing of all due-outs, Express Checkouts, no-shows, and pre-registered guests.
Monitors availability of showrooms for the Sales & Conference Management departments.
Reviews group resumes to verify group billing procedures, VIPs, and special requests.
In the absence of a manager, conducts daily pre-shift briefings.
Maintains strong communication with guests and other departments; demonstrates the ability to multitask with attention to detail.
Ability to work independently.
Answers telephone calls promptly, logs complaints and requests, and addresses issues accordingly.
Monitors room category and bedding availability up to seven days in advance to prevent overbooking.
Ensures adherence to Forbes and Beemok Service standards.
Other duties may be assigned as per business demands.
Supportive Functions And Responsibilities
Maintains clean and excellent condition of the Front Desk & Back Office area and equipment.
Maintains proper stock of all supplies at the Front Desk and in the back-office area.
Executes emergency procedures by hotel standards.
Notifies appropriate individuals and departments of problems or unusual matters of significance.
Attends all appropriate hotel meetings and training sessions.
Is polite, friendly, and helpful to guests, employees, and management.
Promotes and applies teamwork skills.
Complies with all hotel standards, policies, and rules; adheres to safety regulations and procedures.
Stays current on hotel information and changes.
Required Skills/Abilities
Ability to perform all front desk tasks and proficiently use job-related software, property management systems, and office equipment.
Ability to remain calm in various situations, exercise sound judgment, and effectively solve problems.
Ability to read and interpret documents such as safety rules and procedural manuals.
Ability to demonstrate cash handling procedures and calculate figures such as discounts, commissions, upgrades, and percentages.
Strong written, verbal, and interpersonal skills.
Comprehensive knowledge of office equipment and property management systems.
Willingness and availability to work overnight shifts and during holidays, including weekends and major holidays.
Education And Experience
Minimum one year experience as Front Desk Agent and/or Reservations at a comparable luxury property.
Knowledge of front and back-of-house operations.
Previous experience handling phone calls.
Fluent and professional communication, both written and verbal.
Works well under pressure, multitasks, and is a team player.
Extreme attention to detail, strong organizational skills, and strategic thinking.
Physical Requirements
Must be able to lift equipment, supplies, etc. of at least 30 pounds.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
The role may require extended periods on your feet, especially during peak hotel hours or events.
Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Equal Employment Opportunity BHC
is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.
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Join to apply for the
Front Desk Supervisor
role at
BHC . The primary role of the Front Desk Supervisor is to oversee the check-in and check-out of guests while providing efficient, friendly, and excellent customer service in accordance with hotel standards. The following is a summary of major responsibilities for the position.
Responsibilities
Practices intentional hospitality at all times.
Mentors, guides, and encourages Front Desk Agents to build rapport and teamwork.
Oversees the friendly, professional, and efficient registration and check-out of hotel guests.
Monitors billing, cashiering, and cash handling procedures.
Is thoroughly familiar with all check-in and check-out procedures including the AM and PM checklists.
Assists Front Desk Agents in satisfying guest requests and resolving guest complaints.
Trains and performs Front Desk, Reservations, and Concierge functions as needed, based on operational demands.
Reviews occupancy, arrivals, departures, and backup reports in a timely manner.
Ensures appropriate pre-blocking of rooms and fulfillment of special requests.
Monitors clearing of all due-outs, Express Checkouts, no-shows, and pre-registered guests.
Monitors availability of showrooms for the Sales & Conference Management departments.
Reviews group resumes to verify group billing procedures, VIPs, and special requests.
In the absence of a manager, conducts daily pre-shift briefings.
Maintains strong communication with guests and other departments; demonstrates the ability to multitask with attention to detail.
Ability to work independently.
Answers telephone calls promptly, logs complaints and requests, and addresses issues accordingly.
Monitors room category and bedding availability up to seven days in advance to prevent overbooking.
Ensures adherence to Forbes and Beemok Service standards.
Other duties may be assigned as per business demands.
Supportive Functions And Responsibilities
Maintains clean and excellent condition of the Front Desk & Back Office area and equipment.
Maintains proper stock of all supplies at the Front Desk and in the back-office area.
Executes emergency procedures by hotel standards.
Notifies appropriate individuals and departments of problems or unusual matters of significance.
Attends all appropriate hotel meetings and training sessions.
Is polite, friendly, and helpful to guests, employees, and management.
Promotes and applies teamwork skills.
Complies with all hotel standards, policies, and rules; adheres to safety regulations and procedures.
Stays current on hotel information and changes.
Required Skills/Abilities
Ability to perform all front desk tasks and proficiently use job-related software, property management systems, and office equipment.
Ability to remain calm in various situations, exercise sound judgment, and effectively solve problems.
Ability to read and interpret documents such as safety rules and procedural manuals.
Ability to demonstrate cash handling procedures and calculate figures such as discounts, commissions, upgrades, and percentages.
Strong written, verbal, and interpersonal skills.
Comprehensive knowledge of office equipment and property management systems.
Willingness and availability to work overnight shifts and during holidays, including weekends and major holidays.
Education And Experience
Minimum one year experience as Front Desk Agent and/or Reservations at a comparable luxury property.
Knowledge of front and back-of-house operations.
Previous experience handling phone calls.
Fluent and professional communication, both written and verbal.
Works well under pressure, multitasks, and is a team player.
Extreme attention to detail, strong organizational skills, and strategic thinking.
Physical Requirements
Must be able to lift equipment, supplies, etc. of at least 30 pounds.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
The role may require extended periods on your feet, especially during peak hotel hours or events.
Clear vision is important for reading reports, analyzing data, and overseeing Concierge activities.
Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
Equal Employment Opportunity BHC
is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.
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