IHG Hotels & Resorts
Overview
Join to apply for the
Front Desk Supervisor - MFLYD
role at
IHG Hotels & Resorts . Get AI-powered advice on this job and more exclusive features. Responsibilities
Provide timely and professional check-in/check-out services in accordance with established scripting and standards. Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures. Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues. Upsell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions in accordance with established procedures including posting charges, completing cashier reports, preparing deposits, and counting/securing assigned bank. Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guests and ensuring the security of keys. Promote hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction. Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines. Promote teamwork and quality service through daily communication and coordination with other departments. Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc. What We Need from You
In the hotel industry we cater to our guest needs 24 hours a day, 7 days a week. Even though a shift will be assigned, on occasions we may require working varying shifts across a 7-day period, including weekends, evenings, and public holidays. High School diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience. Some college preferred. Must speak fluent English. Other languages preferred. Frequently standing up behind the desk and front office areas. Carrying or lifting items weighing up to 50 pounds. Handling objects, products, and computer equipment. Use a keyboard to operate various property management and reservations systems. Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math skills are used frequently. Problem solving, reasoning, motivating, and training abilities are often used. May be required to work nights, weekends, and/or holidays. What We Offer
We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training. Join us and you’ll become part of the global IHG family. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve. Equal Opportunity
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG provides equal employment opportunities to applicants and employees without regard to race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work. Not applicable for applicants in CA, CO, NJ, NY, WA, HI, IL, MN, VT, MA. Job Details
Seniority level: Mid-Senior level Employment type: Part-time Job function: Other Industry: Hospitality Note: The salary range and policy notes are included in the original posting and are kept for compliance.
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Join to apply for the
Front Desk Supervisor - MFLYD
role at
IHG Hotels & Resorts . Get AI-powered advice on this job and more exclusive features. Responsibilities
Provide timely and professional check-in/check-out services in accordance with established scripting and standards. Assist in supervising the front desk function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety, and emergency procedures. Monitor performance and recommend corrective or disciplinary action. Alert management of potentially serious issues. Upsell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions in accordance with established procedures including posting charges, completing cashier reports, preparing deposits, and counting/securing assigned bank. Routinely check in/check-out guests, answer phones, take reservations and assist staff with job functions. May be responsible for issuing safe-deposit boxes to guests and ensuring the security of keys. Promote hotel services, facilities, and outlets; provide guests with information such as local attractions and directions to increase guest satisfaction. Complete opening and closing shift duties and communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in accordance with established guidelines. Promote teamwork and quality service through daily communication and coordination with other departments. Perform other duties as assigned which may include guest room tours, concierge services, special guest requests, etc. What We Need from You
In the hotel industry we cater to our guest needs 24 hours a day, 7 days a week. Even though a shift will be assigned, on occasions we may require working varying shifts across a 7-day period, including weekends, evenings, and public holidays. High School diploma or equivalent, plus one-year front office/guest relations experience including some supervisory training/experience. Some college preferred. Must speak fluent English. Other languages preferred. Frequently standing up behind the desk and front office areas. Carrying or lifting items weighing up to 50 pounds. Handling objects, products, and computer equipment. Use a keyboard to operate various property management and reservations systems. Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often. Basic math skills are used frequently. Problem solving, reasoning, motivating, and training abilities are often used. May be required to work nights, weekends, and/or holidays. What We Offer
We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training. Join us and you’ll become part of the global IHG family. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve. Equal Opportunity
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG provides equal employment opportunities to applicants and employees without regard to race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work. Not applicable for applicants in CA, CO, NJ, NY, WA, HI, IL, MN, VT, MA. Job Details
Seniority level: Mid-Senior level Employment type: Part-time Job function: Other Industry: Hospitality Note: The salary range and policy notes are included in the original posting and are kept for compliance.
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