BD Nogales Norte
Analyst, Contract and Pricing Operations
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
The North America Quote to Cash (QTC) Customer Operations team manages all aspects of customer support operations, leading a team of support associates, establishing performance metrics, analyzing customer feedback, and driving continuous improvements in service quality.
The Analyst will support BD’s price activation processes through the execution of letters of commitment, customer set‑up and maintenance, group transitions, and local contract management.
Key Responsibilities
Ensure accurate execution of letters of commitment (LOC), customer set‑up and maintenance (CS&M), and GPO group transitions for new and renewal agreements.
Serve as a primary point of contact for internal and external inquiries related to pricing activation and membership.
Collaborate regularly with distributor partners, GPOs, business unit sales teams, commercial operations pillars, and commercial customers.
Support enterprise‑wide operational capabilities, process optimization, and governance to ensure effective implementation of complex contracting activities.
Manage a high volume of external and internal inquiries using automation and reporting tools, facilitating timely resolution.
Maintain centralized documentation of membership‑related pricing exceptions and communicate time‑sensitive exceptions to cross‑functional teams.
Act as a subject‑matter expert for the design and implementation of solutions that improve accuracy and efficiency in LOC, CS&M, and GPO group transition processes.
Partner with business stakeholders to identify and implement improvements in GPO and local contract execution and renewal processes.
Qualifications
Bachelor’s degree (BA/BS) or equivalent professional experience (required).
1–3 years of experience in commercial contract operations or related fields.
Strong Excel skills, including manipulation of large datasets and extraction of insights.
Experience with data mining and visualization tools such as SAP BI, Power BI, and QlikView.
Familiarity with ERP systems including SAP, Vistex, and JDE (preferred).
Key Competencies
Excellent verbal and written communication skills, with the ability to convey complex information clearly.
Proven ability to build and maintain strong cross‑functional relationships.
Strong problem‑solving skills with sound business acumen and attention to detail.
Demonstrates a growth mindset and commitment to continuous improvement.
Highly organized, capable of managing multiple priorities effectively and meeting key performance metrics.
Location: Tempe, AZ (Primary work location: USA AZ — Tempe Headquarters)
Employment type: Contract
Salary range: $30.70 – $50.60 USD hourly
Referrals increase your chances of interviewing at BD Nogales Norte by 2x.
To learn more about BD, visit
https://bd.com/careers .
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics.
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The North America Quote to Cash (QTC) Customer Operations team manages all aspects of customer support operations, leading a team of support associates, establishing performance metrics, analyzing customer feedback, and driving continuous improvements in service quality.
The Analyst will support BD’s price activation processes through the execution of letters of commitment, customer set‑up and maintenance, group transitions, and local contract management.
Key Responsibilities
Ensure accurate execution of letters of commitment (LOC), customer set‑up and maintenance (CS&M), and GPO group transitions for new and renewal agreements.
Serve as a primary point of contact for internal and external inquiries related to pricing activation and membership.
Collaborate regularly with distributor partners, GPOs, business unit sales teams, commercial operations pillars, and commercial customers.
Support enterprise‑wide operational capabilities, process optimization, and governance to ensure effective implementation of complex contracting activities.
Manage a high volume of external and internal inquiries using automation and reporting tools, facilitating timely resolution.
Maintain centralized documentation of membership‑related pricing exceptions and communicate time‑sensitive exceptions to cross‑functional teams.
Act as a subject‑matter expert for the design and implementation of solutions that improve accuracy and efficiency in LOC, CS&M, and GPO group transition processes.
Partner with business stakeholders to identify and implement improvements in GPO and local contract execution and renewal processes.
Qualifications
Bachelor’s degree (BA/BS) or equivalent professional experience (required).
1–3 years of experience in commercial contract operations or related fields.
Strong Excel skills, including manipulation of large datasets and extraction of insights.
Experience with data mining and visualization tools such as SAP BI, Power BI, and QlikView.
Familiarity with ERP systems including SAP, Vistex, and JDE (preferred).
Key Competencies
Excellent verbal and written communication skills, with the ability to convey complex information clearly.
Proven ability to build and maintain strong cross‑functional relationships.
Strong problem‑solving skills with sound business acumen and attention to detail.
Demonstrates a growth mindset and commitment to continuous improvement.
Highly organized, capable of managing multiple priorities effectively and meeting key performance metrics.
Location: Tempe, AZ (Primary work location: USA AZ — Tempe Headquarters)
Employment type: Contract
Salary range: $30.70 – $50.60 USD hourly
Referrals increase your chances of interviewing at BD Nogales Norte by 2x.
To learn more about BD, visit
https://bd.com/careers .
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally‑protected characteristics.
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