Ryder System, Inc.
Fleet Operations Supervisor - 2nd Shift
Ryder System, Inc., North Haven, Connecticut, us, 06473
Overview
Join to apply for the
Fleet Operations Supervisor - 2nd Shift
role at
Ryder System, Inc. The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers\' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Operations Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role. Shop Location: North Haven CT 06473 Work Schedule: Monday to Friday 3:00 pm - 12:00 am Annual Salary - Plus Bonus Incentive This role may be a developmental position to prepare incumbents for the Ops Manager role because we allow you to carve out your own career path and promote from within, based on performance. The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career. This position comes with a competitive salary and yearly bonus. We also offer a full benefits package, 401k employer match, PTO, and a discount on shares! Essential Functions Workflow Management: Responsible for work analysis, planning and scheduling, assigning work to technicians, productivity tracking and optimization; lead shift and shop meetings; RO review and approval; triage of unscheduled customer drive-ins; communicate with customers and assign work to technicians as appropriate; conduct yard checks to ensure proper work scheduling and prioritization; ensure all warranty policies and procedures are executed. Labor Management: Provide management, training and development of all personnel assigned; responsible for performance management of all assigned personnel. Customer Management: Manage customer relationships, issue resolution, customer satisfaction and retention; ensure vehicle uptime; manage PM scheduling and follow-up, breakdowns and vehicle status updates; conduct customer visits as required by the Customer Care Plan. Asset Management: Direct reports in maintaining appearance and maintenance of assigned location; sustain 65 standards in all relevant shop areas; evaluate needs and recommend shop tooling and equipment; assist in vehicle specifications and in-service/out-service process; ensure vehicles have required specifications in SAM; manage parts inventory policies and procedures. Quality Management: Conduct quality inspections of PM and repairs; perform in-process reviews; root cause analysis and corrective actions; ensure cleanliness and repair quality; coordinate training and qualification of technicians; prioritize TOPS plan based on breakdowns, rework and running cost trends; maintain documentation; ensure safety and EPA compliance. Financial Management: Ensure shift/shop delivers against Net Maintenance Cost per Unit without sacrificing quality, safety, or customer satisfaction; manage budget and location P&L; execute maintenance initiatives to meet financial targets; payroll, PO approvals, invoice and fuel reconciliation; manage bill back opportunities and data integrity in Shop Management Online system. Additional Responsibilities Performs other duties as assigned Skills And Abilities Ability to professionally represent Ryder and interact with customer management Strong vehicle diagnostics/repair knowledge (preferred) Microsoft Office intermediate preferred Qualifications H.S. diploma/GED required Associate\'s degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement Bachelor\'s degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement Maintenance and Technical experience in a shop environment required Supervisory experience preferred Experience with a Shop Management System preferred Microsoft Office intermediate preferred DOT Regulated: No Job Category: Maintenance Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off and a 401(k) retirement savings plan. Equal Opportunity Employer: Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected status. Security Notice For Applicants: Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat forum or messaging app. During an interview, Ryder will never ask for payment or banking details. For questions, contact careers@ryder.com or 800-793-3754. Current Employees: If you are a current employee at Ryder, please log in to Workday to apply using the internal process. Important Note: Some positions require additional screening that may include employment verification; motor vehicle records check; and/or background requirements of the customer. Location notes: Milford, CT; North Haven, CT; Connecticut, United States
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Join to apply for the
Fleet Operations Supervisor - 2nd Shift
role at
Ryder System, Inc. The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers\' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Operations Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role. Shop Location: North Haven CT 06473 Work Schedule: Monday to Friday 3:00 pm - 12:00 am Annual Salary - Plus Bonus Incentive This role may be a developmental position to prepare incumbents for the Ops Manager role because we allow you to carve out your own career path and promote from within, based on performance. The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career. This position comes with a competitive salary and yearly bonus. We also offer a full benefits package, 401k employer match, PTO, and a discount on shares! Essential Functions Workflow Management: Responsible for work analysis, planning and scheduling, assigning work to technicians, productivity tracking and optimization; lead shift and shop meetings; RO review and approval; triage of unscheduled customer drive-ins; communicate with customers and assign work to technicians as appropriate; conduct yard checks to ensure proper work scheduling and prioritization; ensure all warranty policies and procedures are executed. Labor Management: Provide management, training and development of all personnel assigned; responsible for performance management of all assigned personnel. Customer Management: Manage customer relationships, issue resolution, customer satisfaction and retention; ensure vehicle uptime; manage PM scheduling and follow-up, breakdowns and vehicle status updates; conduct customer visits as required by the Customer Care Plan. Asset Management: Direct reports in maintaining appearance and maintenance of assigned location; sustain 65 standards in all relevant shop areas; evaluate needs and recommend shop tooling and equipment; assist in vehicle specifications and in-service/out-service process; ensure vehicles have required specifications in SAM; manage parts inventory policies and procedures. Quality Management: Conduct quality inspections of PM and repairs; perform in-process reviews; root cause analysis and corrective actions; ensure cleanliness and repair quality; coordinate training and qualification of technicians; prioritize TOPS plan based on breakdowns, rework and running cost trends; maintain documentation; ensure safety and EPA compliance. Financial Management: Ensure shift/shop delivers against Net Maintenance Cost per Unit without sacrificing quality, safety, or customer satisfaction; manage budget and location P&L; execute maintenance initiatives to meet financial targets; payroll, PO approvals, invoice and fuel reconciliation; manage bill back opportunities and data integrity in Shop Management Online system. Additional Responsibilities Performs other duties as assigned Skills And Abilities Ability to professionally represent Ryder and interact with customer management Strong vehicle diagnostics/repair knowledge (preferred) Microsoft Office intermediate preferred Qualifications H.S. diploma/GED required Associate\'s degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement Bachelor\'s degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement Maintenance and Technical experience in a shop environment required Supervisory experience preferred Experience with a Shop Management System preferred Microsoft Office intermediate preferred DOT Regulated: No Job Category: Maintenance Compensation Information: The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Benefits Information: For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off and a 401(k) retirement savings plan. Equal Opportunity Employer: Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected status. Security Notice For Applicants: Ryder will only communicate with an applicant directly from a @ryder.com email address and will never conduct an interview online through a chat forum or messaging app. During an interview, Ryder will never ask for payment or banking details. For questions, contact careers@ryder.com or 800-793-3754. Current Employees: If you are a current employee at Ryder, please log in to Workday to apply using the internal process. Important Note: Some positions require additional screening that may include employment verification; motor vehicle records check; and/or background requirements of the customer. Location notes: Milford, CT; North Haven, CT; Connecticut, United States
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