Ryder System, Inc.
Senior Fleet Operations Manager
– Ryder System, Inc. – Pompano Beach, FL 33069
Overview At Ryder, our most important competitive advantage is our people. As a Senior Operations Manager, you’ll be part of a fast‑paced team, driven to succeed and empowered to develop your operations and managerial career.
Shop Location:
Pompano Beach, FL 33069
Work Schedule:
Monday to Friday, 1st Shift
Annual Salary:
Competitive base with bonus incentive. Minimum $88,000.
Summary The Senior Manager Operations II manages operations and personnel for approximately 601+ equivalent truck units across one or more locations. The role may include supervising Operations Managers, Operations Supervisors, Technicians‑In‑Charge, Customer Service Coordinators, Parts Responsible Persons, and Administrative Assistance. The Senior Operations Manager II must delegate work, manage the team, and ensure business objectives and labor requirements are met. The position is responsible for location performance against metrics, compliance with key company processes, SOPs, and maintenance practices. This may also be a development path to Maintenance Manager or Manager of Quality Assurance.
Essential Functions
Operations Management: Oversight of work analysis, vehicle planning, scheduling, and assignment to technicians. Productivity tracking, shift and shop meetings, RO review, and approval. Complex strategic labor planning and shift pattern optimization.
Labor Management: Leadership and training of a self‑directed management team. Performance management, technical training plan execution, staffing evaluation, recruiting, onboarding, payroll, and succession planning.
Customer Management: Customer relationship management, issue resolution, customer satisfaction, and retention. Optimize vehicle maintenance cycle time, customer communication protocol, and partner with sales for new business.
Financial Management: Budget development, cost control, net maintenance cost per unit, vendor sourcing, invoice reconciliation, and billing processes.
Asset Management: Maintenance and appearance of locations, 6S standards, asset management initiatives, capital expenditure business case, and parts inventory management.
Quality Management: Quality planning, corrective actions, mandatory compliance, quality metrics, root cause analysis, safety, and documentation.
Additional Responsibilities
Perform other duties as assigned.
Skills and Abilities
Optimize execution of strategic labor, financial, quality, operating, safety, and asset processes and metrics.
Personal accountability and track record of desired results.
Strong verbal and written communication skills.
Work with reporting systems to pull data for analysis and decision making.
Commitment to a safe work environment, quality execution, and customer service.
Build strong customer relationships.
Demonstrate workflow analysis and management skills.
Problem solving skills and independent operational problem resolution.
Proactively resolve critical customer issues for key accounts.
Lead, train, and develop a self‑directed management workforce.
Maintain professional relationships at all organization levels.
Work independently and as a member of a team.
Flexible, self‑driven, and excelling in a fast‑paced environment.
Multi‑task, highly organized, excellent time management.
Detail oriented with excellent follow‑up practices.
Qualifications
H.S. Diploma/GED – Required.
Associate’s or Bachelor’s degree – Preferred.
3 years or more supervisory experience – Required.
4 years or more experience in an operations environment or demonstrated success in a Ryder role – Required.
Intermediate experience with Microsoft Word and Excel – Preferred.
Preferred experience with Fleet management Software.
Experience with strategic labor, financial, operating, quality, safety, and asset processes and related metrics – Required.
Preferred maintenance and technical experience in a shop environment.
Travel Yes, 1–10%.
Compensation and Benefits Annual base salary $88,000, potential bonus and long‑term incentive. Benefits include medical, prescription, dental, vision, life insurance, disability insurance, paid time off, 401(k) plan with employer match, and share discount.
Equal Opportunity Employer Ryder is proud to be an Equal Opportunity Employer and a Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
Important Notice Employment and education verification, motor vehicle records check, background screening, and customer‑assigned badge and background requirements may apply. Ryder will only communicate with you directly from an @ryder.com email address and will never conduct an online interview, request personal payment or banking details, or solicit personal information outside of the formal submitted application.
Contact For questions about the application process, verify interview legitimacy, or application status, contact Ryder at careers@ryder.com or 800‑793‑3754.
#J-18808-Ljbffr
– Ryder System, Inc. – Pompano Beach, FL 33069
Overview At Ryder, our most important competitive advantage is our people. As a Senior Operations Manager, you’ll be part of a fast‑paced team, driven to succeed and empowered to develop your operations and managerial career.
Shop Location:
Pompano Beach, FL 33069
Work Schedule:
Monday to Friday, 1st Shift
Annual Salary:
Competitive base with bonus incentive. Minimum $88,000.
Summary The Senior Manager Operations II manages operations and personnel for approximately 601+ equivalent truck units across one or more locations. The role may include supervising Operations Managers, Operations Supervisors, Technicians‑In‑Charge, Customer Service Coordinators, Parts Responsible Persons, and Administrative Assistance. The Senior Operations Manager II must delegate work, manage the team, and ensure business objectives and labor requirements are met. The position is responsible for location performance against metrics, compliance with key company processes, SOPs, and maintenance practices. This may also be a development path to Maintenance Manager or Manager of Quality Assurance.
Essential Functions
Operations Management: Oversight of work analysis, vehicle planning, scheduling, and assignment to technicians. Productivity tracking, shift and shop meetings, RO review, and approval. Complex strategic labor planning and shift pattern optimization.
Labor Management: Leadership and training of a self‑directed management team. Performance management, technical training plan execution, staffing evaluation, recruiting, onboarding, payroll, and succession planning.
Customer Management: Customer relationship management, issue resolution, customer satisfaction, and retention. Optimize vehicle maintenance cycle time, customer communication protocol, and partner with sales for new business.
Financial Management: Budget development, cost control, net maintenance cost per unit, vendor sourcing, invoice reconciliation, and billing processes.
Asset Management: Maintenance and appearance of locations, 6S standards, asset management initiatives, capital expenditure business case, and parts inventory management.
Quality Management: Quality planning, corrective actions, mandatory compliance, quality metrics, root cause analysis, safety, and documentation.
Additional Responsibilities
Perform other duties as assigned.
Skills and Abilities
Optimize execution of strategic labor, financial, quality, operating, safety, and asset processes and metrics.
Personal accountability and track record of desired results.
Strong verbal and written communication skills.
Work with reporting systems to pull data for analysis and decision making.
Commitment to a safe work environment, quality execution, and customer service.
Build strong customer relationships.
Demonstrate workflow analysis and management skills.
Problem solving skills and independent operational problem resolution.
Proactively resolve critical customer issues for key accounts.
Lead, train, and develop a self‑directed management workforce.
Maintain professional relationships at all organization levels.
Work independently and as a member of a team.
Flexible, self‑driven, and excelling in a fast‑paced environment.
Multi‑task, highly organized, excellent time management.
Detail oriented with excellent follow‑up practices.
Qualifications
H.S. Diploma/GED – Required.
Associate’s or Bachelor’s degree – Preferred.
3 years or more supervisory experience – Required.
4 years or more experience in an operations environment or demonstrated success in a Ryder role – Required.
Intermediate experience with Microsoft Word and Excel – Preferred.
Preferred experience with Fleet management Software.
Experience with strategic labor, financial, operating, quality, safety, and asset processes and related metrics – Required.
Preferred maintenance and technical experience in a shop environment.
Travel Yes, 1–10%.
Compensation and Benefits Annual base salary $88,000, potential bonus and long‑term incentive. Benefits include medical, prescription, dental, vision, life insurance, disability insurance, paid time off, 401(k) plan with employer match, and share discount.
Equal Opportunity Employer Ryder is proud to be an Equal Opportunity Employer and a Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
Important Notice Employment and education verification, motor vehicle records check, background screening, and customer‑assigned badge and background requirements may apply. Ryder will only communicate with you directly from an @ryder.com email address and will never conduct an online interview, request personal payment or banking details, or solicit personal information outside of the formal submitted application.
Contact For questions about the application process, verify interview legitimacy, or application status, contact Ryder at careers@ryder.com or 800‑793‑3754.
#J-18808-Ljbffr