Crate and Barrel
Team Leader, Customer Experience & Outreach
Crate and Barrel, Lawrenceville, New Jersey, United States
Overview
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Team Leader, Customer Experience & Outreach
role at
Crate and Barrel . We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. We deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a
Team Leader, Customer Experience & Outreach . Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Responsibilities
Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader. Coach associates on exceptional performance and maintain a strong visible presence in the department/work area. Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable. Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state. Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store. Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions. Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance. Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors. What you'll bring to the table
Your sense of personal style with a discerning eye and passion for design and home furnishings Strong communication and interpersonal skills High school diploma/GED or equivalent We'd love to hear from you if you have
1+ years customer service or retail experience Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night
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Join to apply for the
Team Leader, Customer Experience & Outreach
role at
Crate and Barrel . We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. We deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people’s homes. We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as a
Team Leader, Customer Experience & Outreach . Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Responsibilities
Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader. Coach associates on exceptional performance and maintain a strong visible presence in the department/work area. Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable. Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state. Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store. Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions. Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance. Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors. What you'll bring to the table
Your sense of personal style with a discerning eye and passion for design and home furnishings Strong communication and interpersonal skills High school diploma/GED or equivalent We'd love to hear from you if you have
1+ years customer service or retail experience Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night
#J-18808-Ljbffr