Crate and Barrel
Team Leader, Customer Experience & Outreach
Crate and Barrel, Broomfield, Colorado, United States, 80020
Overview
Join to apply for the
Team Leader, Customer Experience & Outreach
role at
Crate and Barrel . We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we deliver high-quality home furnishings that are well designed, responsibly sourced and bring beauty and function to people’s homes. We are looking for a driven professional with an inclusive mindset to join our team as a
Team Leader, Customer Experience & Outreach . Responsibilities
Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader. Coach associates on exceptional performance and maintain a strong visible presence in the department/work area. Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable. Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state. Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store. Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions. Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance. Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors. What you’ll bring to the table
Your sense of personal style with a discerning eye and passion for design and home furnishings Strong communication and interpersonal skills High school diploma/GED or equivalent We’d love to hear from you if you have
1+ years customer service or retail experience Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night Compensation
Minimum Starting Rate: $18.00 Hourly. Up to: $23.00 Hourly. Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives. Job details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Retail
#J-18808-Ljbffr
Join to apply for the
Team Leader, Customer Experience & Outreach
role at
Crate and Barrel . We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we deliver high-quality home furnishings that are well designed, responsibly sourced and bring beauty and function to people’s homes. We are looking for a driven professional with an inclusive mindset to join our team as a
Team Leader, Customer Experience & Outreach . Responsibilities
Lead designated functional team and manage associate workload as determined in partnership with the Assistant Store Leader. Coach associates on exceptional performance and maintain a strong visible presence in the department/work area. Partner with the Assistant Store Leader to train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures, as applicable. Maintain an understanding of new store initiatives and communicate changes to the Department Specialists and associates, ensuring adoption throughout the store, into steady state. Focus on promoting and driving sales, maintaining an awareness of current product in store and not in store. Review KPI results, working with Assistant Store Leader to identify opportunities and corrective actions. Communicate regularly with the applicable functional Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance. Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors. What you’ll bring to the table
Your sense of personal style with a discerning eye and passion for design and home furnishings Strong communication and interpersonal skills High school diploma/GED or equivalent We’d love to hear from you if you have
1+ years customer service or retail experience Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends Part-Time roles: Availability to work two or more weekend days (Friday, Saturday, and/or Sunday) and at least one weekday or night Compensation
Minimum Starting Rate: $18.00 Hourly. Up to: $23.00 Hourly. Pay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives. Job details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Retail
#J-18808-Ljbffr