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Customer Success Manager (Western US)

Remote Jobs, New York, New York, us, 10261

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Overview Employer Industry: Clinical AI and Healthcare Technology

Why consider this job opportunity

Opportunity for career advancement and growth within the organization

Work remotely from anywhere in the Eastern US

A range of medical, dental, and vision benefits

Stock options available for all full-time employees

20 days of paid vacation, plus sick days and holidays

Chance to directly improve medical care and impact patient outcomes

What to Expect (Job Responsibilities)

Serve as the customer’s advocate and trusted advisor, managing and growing customer relationships

Lead discussions with top physicians in prestigious medical centers to understand their pain points and workflows

Collaborate with technical teams to ensure smooth onboarding of new customers

Perform data analysis and storytelling to demonstrate the value of AI solutions to customers

Drive product enhancements by representing customer perspectives to internal teams

What is Required (Qualifications)

BSc in science, engineering, or any quantitative field; MSc preferred

2-3 years of experience in Customer Success, Customer-Facing analytics, Project Management, or similar roles

Previous experience in a SaaS high-tech/startup company with an agile mentality

Strong stakeholder management skills and ability to build relationships at the executive level

Excellent verbal and written communication skills in English

Preferred Qualifications

Experience with data analytics and medical imaging, particularly with radiologists

Research experience

Ability to multitask and problem solve in a dynamic environment

Tech-savvy with the ability to understand technical concepts

Willingness to travel up to 25%

#ClinicalAI #HealthcareTechnology #CustomerSuccess #RemoteWork #CareerGrowth #DiversityInWorkplace

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

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