CSM Corporation
Dual Property Sales Manager - Residence Inn Depot and TownePlace Suites
CSM Corporation, Minneapolis, Minnesota, United States, 55400
Dual Property Sales Manager - Residence Inn Depot and TownePlace Suites
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Dual Property Sales Manager - Residence Inn Depot and TownePlace Suites
role at
CSM Corporation
This position is responsible for generating new business and maintaining existing clients/corporate accounts. Uses sales skills to drive revenue, maximize profit and ensure quality. Responsibilities include analyzing property performance and developing strategies to increase established hotel sales goals and profit margins. Build relationships with key clients to increase repeat guest bookings and prospect new business through referrals, networking, and cold-calling.
Sales: Accountable for achieving established guestroom goals per market segment. Solicit and prospect new and existing accounts while developing and maintaining excellent client relationships. Responsible for selling, coordinating and detailing guestroom blocks and performance of negotiated client accounts. Develop and deliver account strategy relating to overall hotel performance.
Revenue Optimizing: Responsible for effectively managing Rooms revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability thru active Rooms Yield processes. Works on pricing and mix of business. Has understanding of market fluctuations and trends.
Technical Acumen: Responsible for utilizing sales tools/systems to accurately identify, forecast and communicate sales data. Ensures integrity of sales data by documenting information in CRM on a daily basis. Utilizes sales tools such as Hotelligence®, reader boards and other market intelligence to drive business.
Guest Service: Responsible for client satisfaction by ensuring the clients’ needs and concerns are responded to in a courteous and timely manner. Ensures effective communication of client needs from sales to appropriate operational departments. Provides follow-up calls and correspondence to clients to encourage repeat business/customer referrals.
Training: Utilizes available resources and adheres to CSM training policies. Ensures all company, brand, and department specific training requirements are met. Implements training philosophies and processes.
Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all CSM Standard Operating Procedures. Must be flexible in work schedule as needed.
Safety/Risk Management: Ensures a clean and safe work environment to maintain standards per CSM, brand, local, state and federal regulations. Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
Education:
High school diploma or GED required. College degree or equivalent experience preferred. Experience/Knowledge/Skills/Abilities:
2+ years of experience in the sales and marketing or related professional area required. BT Sales Experience and Group Sales Experience preferred, but not required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment. Must have a valid driver license. Physical Requirements:
Ability to lift, push, and pull up to 20 pounds on an occasional basis. Pay:
$65,000 - $70,000/year CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.
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Dual Property Sales Manager - Residence Inn Depot and TownePlace Suites
role at
CSM Corporation
This position is responsible for generating new business and maintaining existing clients/corporate accounts. Uses sales skills to drive revenue, maximize profit and ensure quality. Responsibilities include analyzing property performance and developing strategies to increase established hotel sales goals and profit margins. Build relationships with key clients to increase repeat guest bookings and prospect new business through referrals, networking, and cold-calling.
Sales: Accountable for achieving established guestroom goals per market segment. Solicit and prospect new and existing accounts while developing and maintaining excellent client relationships. Responsible for selling, coordinating and detailing guestroom blocks and performance of negotiated client accounts. Develop and deliver account strategy relating to overall hotel performance.
Revenue Optimizing: Responsible for effectively managing Rooms revenue by utilizing market industry data and knowledge to secure appropriate business to maximize hotel profitability thru active Rooms Yield processes. Works on pricing and mix of business. Has understanding of market fluctuations and trends.
Technical Acumen: Responsible for utilizing sales tools/systems to accurately identify, forecast and communicate sales data. Ensures integrity of sales data by documenting information in CRM on a daily basis. Utilizes sales tools such as Hotelligence®, reader boards and other market intelligence to drive business.
Guest Service: Responsible for client satisfaction by ensuring the clients’ needs and concerns are responded to in a courteous and timely manner. Ensures effective communication of client needs from sales to appropriate operational departments. Provides follow-up calls and correspondence to clients to encourage repeat business/customer referrals.
Training: Utilizes available resources and adheres to CSM training policies. Ensures all company, brand, and department specific training requirements are met. Implements training philosophies and processes.
Self/Workload Management: Responsible for effective self/workload management. Demonstrates clear written and verbal communication skills. Promotes collaboration and positive, professional work environment. Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Adheres to all CSM Standard Operating Procedures. Must be flexible in work schedule as needed.
Safety/Risk Management: Ensures a clean and safe work environment to maintain standards per CSM, brand, local, state and federal regulations. Follows all CSM procedures for guest/associate incidents. Knowledgeable of hotel emergency procedures.
Education:
High school diploma or GED required. College degree or equivalent experience preferred. Experience/Knowledge/Skills/Abilities:
2+ years of experience in the sales and marketing or related professional area required. BT Sales Experience and Group Sales Experience preferred, but not required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment. Must have a valid driver license. Physical Requirements:
Ability to lift, push, and pull up to 20 pounds on an occasional basis. Pay:
$65,000 - $70,000/year CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more! For benefits offered to regular part-time or on-call employees, please email benefits@csmcorp.net.
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