Capital One
Manager, Product Manager - Customer Services & Strategy (US Card)
Capital One, New York, New York, us, 10261
Manager, Product Manager - Customer Services & Strategy (US Card)
Join to apply for the
Manager, Product Manager - Customer Services & Strategy (US Card)
role at
Capital One . Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. About The Team
The US Card Customer Services & Strategy team has openings within the Recoveries Product, Collections Product, Fraud Product, Enterprise Platform Product, and Servicing Product spaces. Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment Basic Qualifications At least 3 years of experience working in Product Management Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration Preferred Qualifications Experience translating business strategy and analysis into consumer facing digital products At this time, Capital One will not sponsor a new applicant for employment authorization for this position The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon hours worked. This content includes location-specific pay ranges and related disclosures. Chicago, IL: $144,000 - $164,400 for Manager, Product Management McLean, VA: $158,400 - $180,800 for Manager, Product Management New York, NY: $172,800 - $197,200 for Manager, Product Management Richmond, VA: $144,000 - $164,400 for Manager, Product Management Candidates hired in other locations will be subject to the pay range for that location, with the actual offer reflected in the offer letter. This role is eligible for performance-based incentives, which may include cash bonuses and/or long-term incentives (LTI). Capital One offers a comprehensive, competitive benefits package. Eligibility varies based on status. This role is expected to accept applications for a minimum of 5 business days. No agencies, please. Capital One is an equal opportunity employer (EOE, including disability/vet) and complies with applicable laws. Reasonable accommodations are available on request. If you require an accommodation during the application process, contact Capital One Recruiting at 1-800-304-9102 or RecruitingAccommodation@capitalone.com.
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Join to apply for the
Manager, Product Manager - Customer Services & Strategy (US Card)
role at
Capital One . Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. About The Team
The US Card Customer Services & Strategy team has openings within the Recoveries Product, Collections Product, Fraud Product, Enterprise Platform Product, and Servicing Product spaces. Capital One Product Framework
In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider the foundation for successful Product management: Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment Basic Qualifications At least 3 years of experience working in Product Management Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration Preferred Qualifications Experience translating business strategy and analysis into consumer facing digital products At this time, Capital One will not sponsor a new applicant for employment authorization for this position The minimum and maximum full-time annual salaries for this role are listed below, by location. Salaries for part-time roles will be prorated based upon hours worked. This content includes location-specific pay ranges and related disclosures. Chicago, IL: $144,000 - $164,400 for Manager, Product Management McLean, VA: $158,400 - $180,800 for Manager, Product Management New York, NY: $172,800 - $197,200 for Manager, Product Management Richmond, VA: $144,000 - $164,400 for Manager, Product Management Candidates hired in other locations will be subject to the pay range for that location, with the actual offer reflected in the offer letter. This role is eligible for performance-based incentives, which may include cash bonuses and/or long-term incentives (LTI). Capital One offers a comprehensive, competitive benefits package. Eligibility varies based on status. This role is expected to accept applications for a minimum of 5 business days. No agencies, please. Capital One is an equal opportunity employer (EOE, including disability/vet) and complies with applicable laws. Reasonable accommodations are available on request. If you require an accommodation during the application process, contact Capital One Recruiting at 1-800-304-9102 or RecruitingAccommodation@capitalone.com.
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