U.S. Bank
Overview
The U.S. Bank Virtual Pay Team is seeking a dedicated and detail-oriented professional at Grade Level 13 to drive the adoption of virtual credit cards by suppliers, enhance payment processes, and ensure a seamless experience for clients in merchant services and B2B payment solutions. This role blends customer service, sales, and technical acumen to represent U.S. Bank’s standards of excellence.
Responsibilities
Outbound Supplier Engagement: Initiate and conduct outbound calls to large suppliers on behalf of clients to encourage acceptance of virtual credit cards, articulating the benefits and addressing questions or concerns.
Education and Advocacy: Explain operational and strategic benefits of virtual payments, highlighting efficiency, security, and streamlined B2B transactions.
Service Excellence: Maintain high client and supplier satisfaction by responding to inquiries, troubleshooting issues, and following up. Track outcomes and report results and trends.
Multi-Channel Communication: Engage suppliers via telephone and email, tailoring approach to needs and preferences while demonstrating listening, courtesy, empathy, and accuracy.
Cross-Functional Collaboration: Coordinate with internal teams to ensure service consistency and contribute insights to optimize processes.
Reporting and Analysis: Provide detailed outreach reports, analyze data to identify patterns and opportunities for improvement.
Project Support: Assist with additional projects as assigned, demonstrating flexibility and proactive problem-solving.
Basic Qualifications
Bachelor's degree, or equivalent work experience
Five to seven years of relationship management experience
Preferred Skills And Experience
Communication: Strong verbal, written, and interpersonal skills; ability to present ideas clearly to diverse audiences
Customer Relations: Proven customer service and relationship management skills; ability to assist both customers and non-customers effectively
Telephone Etiquette: Excellent telephone skills with active listening, courtesy, empathy, and accuracy
Operational Knowledge: Understanding of relevant operational processes, procedures, and company products/services
Sales Skills: Demonstrated sales abilities with experience in persuading and converting prospects
Merchant Processing: Basic understanding of merchant processing and payment systems
Technical Proficiency: Proficient in Microsoft Office and able to adapt to new technologies
Analytical Skills: Strong analytical and problem-solving abilities with multi-tasking and deadline management
Client-Facing Experience: Experience in managing client expectations and delivering positive client experiences
Presentation Skills: Ability to articulate strategies and processes to clients with clarity
Role Impact and Opportunities You will contribute to client satisfaction, supplier engagement, and the adoption of innovative payment strategies, with opportunities for professional growth and exposure to emerging technologies in the financial sector.
Benefits
Healthcare (medical, dental, vision)
Life insurance options
Disability coverage
Parental leave and other family benefits
401(k) retirement plan
Paid vacation and holidays
Adoption assistance
Sick and Safe Leave accruals
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify: U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. Learn more about the E-Verify program.
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Responsibilities
Outbound Supplier Engagement: Initiate and conduct outbound calls to large suppliers on behalf of clients to encourage acceptance of virtual credit cards, articulating the benefits and addressing questions or concerns.
Education and Advocacy: Explain operational and strategic benefits of virtual payments, highlighting efficiency, security, and streamlined B2B transactions.
Service Excellence: Maintain high client and supplier satisfaction by responding to inquiries, troubleshooting issues, and following up. Track outcomes and report results and trends.
Multi-Channel Communication: Engage suppliers via telephone and email, tailoring approach to needs and preferences while demonstrating listening, courtesy, empathy, and accuracy.
Cross-Functional Collaboration: Coordinate with internal teams to ensure service consistency and contribute insights to optimize processes.
Reporting and Analysis: Provide detailed outreach reports, analyze data to identify patterns and opportunities for improvement.
Project Support: Assist with additional projects as assigned, demonstrating flexibility and proactive problem-solving.
Basic Qualifications
Bachelor's degree, or equivalent work experience
Five to seven years of relationship management experience
Preferred Skills And Experience
Communication: Strong verbal, written, and interpersonal skills; ability to present ideas clearly to diverse audiences
Customer Relations: Proven customer service and relationship management skills; ability to assist both customers and non-customers effectively
Telephone Etiquette: Excellent telephone skills with active listening, courtesy, empathy, and accuracy
Operational Knowledge: Understanding of relevant operational processes, procedures, and company products/services
Sales Skills: Demonstrated sales abilities with experience in persuading and converting prospects
Merchant Processing: Basic understanding of merchant processing and payment systems
Technical Proficiency: Proficient in Microsoft Office and able to adapt to new technologies
Analytical Skills: Strong analytical and problem-solving abilities with multi-tasking and deadline management
Client-Facing Experience: Experience in managing client expectations and delivering positive client experiences
Presentation Skills: Ability to articulate strategies and processes to clients with clarity
Role Impact and Opportunities You will contribute to client satisfaction, supplier engagement, and the adoption of innovative payment strategies, with opportunities for professional growth and exposure to emerging technologies in the financial sector.
Benefits
Healthcare (medical, dental, vision)
Life insurance options
Disability coverage
Parental leave and other family benefits
401(k) retirement plan
Paid vacation and holidays
Adoption assistance
Sick and Safe Leave accruals
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify: U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. Learn more about the E-Verify program.
#J-18808-Ljbffr