U.S. Bank
Supplier Enablement Manager page is loaded## Supplier Enablement Managerlocations:
Minneapolis, MN:
Knoxville, TNtime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: October 31, 2025 (28 days left to apply)job requisition id:
2025-0023241At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.
We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.## **Job Description**The U.S. Bank Virtual Pay Team is seeking a dedicated and detail-oriented individual to join its ranks at Grade Level 13. This role is designed for someone looking to make a significant impact within the financial services sector, specifically in the arena of merchant services and business-to-business (B2B) payment solutions. As an integral member of the team, you will play a vital role in driving the adoption of virtual credit cards by suppliers, enhancing payment processes, and ensuring a seamless experience for our clients. This position is well-suited for professionals who possess a blend of customer service acumen, sales skills, and technical expertise, and who are eager to represent U.S. Bank’s standards of excellence.Key Responsibilities* Outbound Supplier Engagement: May, initiate and conduct outbound calls to large suppliers on behalf of our clients, with the aim of encouraging them to accept virtual credit cards as a preferred form of payment. Articulate the advantages of virtual credit card solutions in a clear, compelling manner, addressing any questions or concerns that may arise.* Education and Advocacy: Serve as a knowledgeable resource to suppliers, explaining the operational and strategic benefits of virtual payments. Highlight increased efficiency, security, and the streamlined nature of virtual transactions in the B2B space.* Service Excellence: Maintain high levels of client and supplier satisfaction by responding promptly and accurately to inquiries, troubleshooting issues, and providing thorough follow-up. Track the outcomes of outreach efforts and produce regular reports on results and trends.* Multi-Channel Communication: Perform customer contact through both telephone and email, tailoring your approach to meet the preferences and needs of each supplier or client. Demonstrate exemplary listening skills, courtesy, empathy, and accuracy in every interaction.* Cross-Functional Collaboration: Coordinate with various internal teams to ensure service consistency and the achievement of organizational objectives. Collaborate on projects as needed, contributing insights and feedback to optimize processes and enhance service delivery.* Reporting and Analysis: Provide detailed reporting on outreach results, client feedback, and supplier responses. Analyze data to identify patterns, challenges, and opportunities for improvement.* Project Support: Take on additional projects as assigned, demonstrating flexibility and a proactive approach to problem-solving and process refinement.Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Five to seven years of relationship management experiencePreferred Skills and Experience* Communication: Strong verbal, written, and interpersonal communication skills. Ability to articulate complex ideas simply and persuasively to a wide audience.* Customer Relations: Proven customer service and relationship management skills, including the tact and knowledge necessary to assist both customers and non-customers effectively.* Telephone Etiquette: Excellent telephone skills, including active listening, demonstrating courtesy, empathy, and accuracy in all communications.* Operational Knowledge: Thorough understanding of relevant operational processes, procedures, and company products/services.* Sales Skills: Demonstrated sales abilities, with experience in persuading and converting prospects.* Merchant Processing: Basic understanding of merchant processing and payment systems.* Technical Proficiency: Proficient in navigating relevant computer systems, including Microsoft Office Suite. Ability to adapt quickly to new technologies and platforms.* Analytical Skills: Strong analytical and problem-solving abilities, with a track record of managing multiple tasks, projects, and deadlines simultaneously.* Client-Facing Experience: Experience in managing client expectations and delivering positive client experiences in a professional environment.* Presentation Skills: Soft presentation skills are preferred, enabling you to articulate strategies, successes, and process flows to clients with clarity and confidence.Role Impact and OpportunitiesBy joining the U.S. Bank Virtual Pay Team, you will be at the forefront of an evolving payment landscape, helping businesses transition to secure, efficient digital solutions. Your efforts will directly contribute to client satisfaction, supplier engagement, and the overall adoption of innovative payment strategies. The position offers ample opportunities for professional growth, cross-training, and exposure to emerging technologies within the financial sector.Supplier Outreach and EducationYou will become a trusted advisor to clients, helping them recognize the value of paying suppliers with virtual credit cards. Your outreach will not only support client goals but also foster long-lasting supplier relationships built on transparency and mutual benefits.Service Excellence and ReportingMaintaining a high standard of service is crucial in this role. You will be responsible for following up on inquiries, resolving issues, and providing detailed reporting that informs both internal teams and clients of outreach progress and success rates.Team Coordination and CollaborationSuccess in this role depends on strong collaboration with internal stakeholders. You will work closely with other team members and departments, ensuring all service delivery aligns with company standards and client expectations.Adaptability and Project EngagementIn addition to regular responsibilities, you may be called upon to take part in special projects. This requires adaptability, initiative, and a commitment to continuous improvement.Ideal Candidate ProfileThe ideal candidate is an experienced, client-focused professional with a proven track record in customer service and sales within the financial or merchant services industry. You are a confident communicator, adept at managing relationships and presenting complex concepts with ease. Familiarity with payment processing and virtual credit card technologies is highly desirable, as is proficiency in using analytical tools and computer systems. If you thrive in a fast-paced, dynamic environment and are passionate about delivering outstanding service and innovative solutions, this is the role for you.ConclusionThis Grade Level 13 position offers a unique opportunity to play a pivotal role in shaping the way businesses interact with payment technologies. By leveraging your customer service expertise, communication skills, and sales abilities, you will help U.S. Bank clients, and their suppliers embrace virtual pay solutions that drive efficiency, security, and growth. If you are ready to embark on a career that blends service excellence with transformative technology, we invite you to apply and join our team in making a difference.If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our .**Benefits:**Our approach to benefits and total rewards considers our team members’ #J-18808-Ljbffr
Minneapolis, MN:
Knoxville, TNtime type:
Full timeposted on:
Posted Todaytime left to apply:
End Date: October 31, 2025 (28 days left to apply)job requisition id:
2025-0023241At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.
We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.## **Job Description**The U.S. Bank Virtual Pay Team is seeking a dedicated and detail-oriented individual to join its ranks at Grade Level 13. This role is designed for someone looking to make a significant impact within the financial services sector, specifically in the arena of merchant services and business-to-business (B2B) payment solutions. As an integral member of the team, you will play a vital role in driving the adoption of virtual credit cards by suppliers, enhancing payment processes, and ensuring a seamless experience for our clients. This position is well-suited for professionals who possess a blend of customer service acumen, sales skills, and technical expertise, and who are eager to represent U.S. Bank’s standards of excellence.Key Responsibilities* Outbound Supplier Engagement: May, initiate and conduct outbound calls to large suppliers on behalf of our clients, with the aim of encouraging them to accept virtual credit cards as a preferred form of payment. Articulate the advantages of virtual credit card solutions in a clear, compelling manner, addressing any questions or concerns that may arise.* Education and Advocacy: Serve as a knowledgeable resource to suppliers, explaining the operational and strategic benefits of virtual payments. Highlight increased efficiency, security, and the streamlined nature of virtual transactions in the B2B space.* Service Excellence: Maintain high levels of client and supplier satisfaction by responding promptly and accurately to inquiries, troubleshooting issues, and providing thorough follow-up. Track the outcomes of outreach efforts and produce regular reports on results and trends.* Multi-Channel Communication: Perform customer contact through both telephone and email, tailoring your approach to meet the preferences and needs of each supplier or client. Demonstrate exemplary listening skills, courtesy, empathy, and accuracy in every interaction.* Cross-Functional Collaboration: Coordinate with various internal teams to ensure service consistency and the achievement of organizational objectives. Collaborate on projects as needed, contributing insights and feedback to optimize processes and enhance service delivery.* Reporting and Analysis: Provide detailed reporting on outreach results, client feedback, and supplier responses. Analyze data to identify patterns, challenges, and opportunities for improvement.* Project Support: Take on additional projects as assigned, demonstrating flexibility and a proactive approach to problem-solving and process refinement.Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Five to seven years of relationship management experiencePreferred Skills and Experience* Communication: Strong verbal, written, and interpersonal communication skills. Ability to articulate complex ideas simply and persuasively to a wide audience.* Customer Relations: Proven customer service and relationship management skills, including the tact and knowledge necessary to assist both customers and non-customers effectively.* Telephone Etiquette: Excellent telephone skills, including active listening, demonstrating courtesy, empathy, and accuracy in all communications.* Operational Knowledge: Thorough understanding of relevant operational processes, procedures, and company products/services.* Sales Skills: Demonstrated sales abilities, with experience in persuading and converting prospects.* Merchant Processing: Basic understanding of merchant processing and payment systems.* Technical Proficiency: Proficient in navigating relevant computer systems, including Microsoft Office Suite. Ability to adapt quickly to new technologies and platforms.* Analytical Skills: Strong analytical and problem-solving abilities, with a track record of managing multiple tasks, projects, and deadlines simultaneously.* Client-Facing Experience: Experience in managing client expectations and delivering positive client experiences in a professional environment.* Presentation Skills: Soft presentation skills are preferred, enabling you to articulate strategies, successes, and process flows to clients with clarity and confidence.Role Impact and OpportunitiesBy joining the U.S. Bank Virtual Pay Team, you will be at the forefront of an evolving payment landscape, helping businesses transition to secure, efficient digital solutions. Your efforts will directly contribute to client satisfaction, supplier engagement, and the overall adoption of innovative payment strategies. The position offers ample opportunities for professional growth, cross-training, and exposure to emerging technologies within the financial sector.Supplier Outreach and EducationYou will become a trusted advisor to clients, helping them recognize the value of paying suppliers with virtual credit cards. Your outreach will not only support client goals but also foster long-lasting supplier relationships built on transparency and mutual benefits.Service Excellence and ReportingMaintaining a high standard of service is crucial in this role. You will be responsible for following up on inquiries, resolving issues, and providing detailed reporting that informs both internal teams and clients of outreach progress and success rates.Team Coordination and CollaborationSuccess in this role depends on strong collaboration with internal stakeholders. You will work closely with other team members and departments, ensuring all service delivery aligns with company standards and client expectations.Adaptability and Project EngagementIn addition to regular responsibilities, you may be called upon to take part in special projects. This requires adaptability, initiative, and a commitment to continuous improvement.Ideal Candidate ProfileThe ideal candidate is an experienced, client-focused professional with a proven track record in customer service and sales within the financial or merchant services industry. You are a confident communicator, adept at managing relationships and presenting complex concepts with ease. Familiarity with payment processing and virtual credit card technologies is highly desirable, as is proficiency in using analytical tools and computer systems. If you thrive in a fast-paced, dynamic environment and are passionate about delivering outstanding service and innovative solutions, this is the role for you.ConclusionThis Grade Level 13 position offers a unique opportunity to play a pivotal role in shaping the way businesses interact with payment technologies. By leveraging your customer service expertise, communication skills, and sales abilities, you will help U.S. Bank clients, and their suppliers embrace virtual pay solutions that drive efficiency, security, and growth. If you are ready to embark on a career that blends service excellence with transformative technology, we invite you to apply and join our team in making a difference.If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our .**Benefits:**Our approach to benefits and total rewards considers our team members’ #J-18808-Ljbffr