Warner Bros. Discovery
Senior Staff, ESM Business Process Architect (ServiceNow)
Warner Bros. Discovery, Atlanta, Georgia, United States, 30383
Senior Staff, ESM Business Process Architect (ServiceNow)
Join to apply for the Senior Staff, ESM Business Process Architect (ServiceNow) role at Warner Bros. Discovery. Your New Role We are seeking a Senior Staff, ESM Business Process Architect who will be responsible for designing, modelling, and optimizing enterprise service management processes on the ServiceNow platform to improve business efficiency, effectiveness and compliance. As a key contributor to the Enterprise Service Management (ESM) team, the Senior Staff, ESM Business Process Architect will collaborate with cross-functional teams to ensure the effective management and support of all ESM processes. The role is crucial for enabling the integration and implementation of new and improved ESM functionality and capability in alignment with organizational objectives. This role requires a deep understanding of business operations, process design and improvement methodologies, and awareness of technology solutions. The individual should have a strong ability to translate business requirements into processes and workflows. They will play a pivotal role in shaping and driving ESM initiatives for functions including IT, HR and Finance. Your Responsibilities Collaborate with business stakeholders to understand their needs and challenges related to enterprise service management processes. Design, document and maintain new and improved business processes for enterprise service management using industry-standard notations (e.g., BPMN), recognizing related data and technology guardrails. Design, document and maintain supporting process & procedure documentation and governance to ensure alignment with business goals and strategies. Facilitate workshops with stakeholders to gather requirements, build consensus, identify areas for process improvement, and develop recommendations for optimization. Serve as the Process Lead for ESM transformation projects, providing expertise in business process design and redesign. Develop and implement continual process improvement initiatives using methodologies such as Lean, Six Sigma, or Agile and ITIL frameworks. Monitor and evaluate the effectiveness of implemented process improvements, including reference to emerging trends in BPM and industry best practices. Work with the ESM Business Technical Architect to ensure alignment between business processes and technology solutions. Lead and mentor junior process designers, providing guidance and stakeholder management and process definition support. Qualifications & Experience 8+ years of experience in business process management in enterprise service management or related fields, with proven experience in a large-scale enterprise environment. Proven experience in designing, modelling, and optimizing business processes with BPMN or equivalent notations. Proven experience in enterprise service management platforms, especially ServiceNow, and supporting processes (ITSM, ITOM, ITAM, etc.). Proven track record of leading cross-functional process improvement initiatives and system implementations with recognized delivery methodologies (e.g., Lean, Six Sigma, Agile). Proven experience leading complex project workstreams with multiple stakeholders and competing priorities. Proven ability to lead process design workshops and facilitate stakeholder alignment. Ability to work independently and as part of a team, with strong problem-solving and analytical skills. Relevant certifications related to enterprise service management such as Business Process Management, ITIL and Project Management are expected. Familiarity with the global media and entertainment industry is desirable but not required. How We Get Things Done Our guiding principles are the core values by which we operate. See guiding principles at www.wbd.com/guiding-principles/ and discuss them during your interview. Championing Inclusion at WBD Warner Bros. Discovery is an equal opportunity employer. We consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, genetic information, marital status, citizenship status, military status, protected veteran status, or any other category protected by law. If you require adjustments or accommodations during the application or recruitment process, please visit our accessibility page for instructions. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Business Development and Sales Industries: Entertainment Providers Location: Atlanta, GA Salary range: $140,000.00 - $160,000.00
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Join to apply for the Senior Staff, ESM Business Process Architect (ServiceNow) role at Warner Bros. Discovery. Your New Role We are seeking a Senior Staff, ESM Business Process Architect who will be responsible for designing, modelling, and optimizing enterprise service management processes on the ServiceNow platform to improve business efficiency, effectiveness and compliance. As a key contributor to the Enterprise Service Management (ESM) team, the Senior Staff, ESM Business Process Architect will collaborate with cross-functional teams to ensure the effective management and support of all ESM processes. The role is crucial for enabling the integration and implementation of new and improved ESM functionality and capability in alignment with organizational objectives. This role requires a deep understanding of business operations, process design and improvement methodologies, and awareness of technology solutions. The individual should have a strong ability to translate business requirements into processes and workflows. They will play a pivotal role in shaping and driving ESM initiatives for functions including IT, HR and Finance. Your Responsibilities Collaborate with business stakeholders to understand their needs and challenges related to enterprise service management processes. Design, document and maintain new and improved business processes for enterprise service management using industry-standard notations (e.g., BPMN), recognizing related data and technology guardrails. Design, document and maintain supporting process & procedure documentation and governance to ensure alignment with business goals and strategies. Facilitate workshops with stakeholders to gather requirements, build consensus, identify areas for process improvement, and develop recommendations for optimization. Serve as the Process Lead for ESM transformation projects, providing expertise in business process design and redesign. Develop and implement continual process improvement initiatives using methodologies such as Lean, Six Sigma, or Agile and ITIL frameworks. Monitor and evaluate the effectiveness of implemented process improvements, including reference to emerging trends in BPM and industry best practices. Work with the ESM Business Technical Architect to ensure alignment between business processes and technology solutions. Lead and mentor junior process designers, providing guidance and stakeholder management and process definition support. Qualifications & Experience 8+ years of experience in business process management in enterprise service management or related fields, with proven experience in a large-scale enterprise environment. Proven experience in designing, modelling, and optimizing business processes with BPMN or equivalent notations. Proven experience in enterprise service management platforms, especially ServiceNow, and supporting processes (ITSM, ITOM, ITAM, etc.). Proven track record of leading cross-functional process improvement initiatives and system implementations with recognized delivery methodologies (e.g., Lean, Six Sigma, Agile). Proven experience leading complex project workstreams with multiple stakeholders and competing priorities. Proven ability to lead process design workshops and facilitate stakeholder alignment. Ability to work independently and as part of a team, with strong problem-solving and analytical skills. Relevant certifications related to enterprise service management such as Business Process Management, ITIL and Project Management are expected. Familiarity with the global media and entertainment industry is desirable but not required. How We Get Things Done Our guiding principles are the core values by which we operate. See guiding principles at www.wbd.com/guiding-principles/ and discuss them during your interview. Championing Inclusion at WBD Warner Bros. Discovery is an equal opportunity employer. We consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, genetic information, marital status, citizenship status, military status, protected veteran status, or any other category protected by law. If you require adjustments or accommodations during the application or recruitment process, please visit our accessibility page for instructions. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Business Development and Sales Industries: Entertainment Providers Location: Atlanta, GA Salary range: $140,000.00 - $160,000.00
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