Senior Staff, ESM Business Process Architect (ServiceNow)

Overview

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the

storytellers

bringing our characters to life, the

creators

bringing them to your living rooms and the

dreamers

creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role… We are seeking a Senior Staff, ESM Business Process Architect who will be responsible fordesigning, modelling, and optimizingenterprise service managementprocesseson the ServiceNow platformto improvebusinessefficiency, effectiveness and compliance. As a key contributor to theEnterprise Service Management(ESM)team,theSenior Staff, ESM BusinessProcessArchitectwill collaborate with cross-functional teams toensure the effective management and support of all ESM processes.The role is crucial for enabling the integration and implementation of new and improved ESM functionality and capability in alignment with organizational objectives. This role requires a deep understanding ofbusiness operations, processdesign &improvement methodologies, andan awareness oftechnologysolutions. The individual should havea strong ability to translate business requirements intoprocesses and workflows.Theywill play a pivotal role in shaping and driving ESM initiatives for functions including IT, HR and Finance. Your Responsibilities…

The Senior Staff, ESM Business Process Architect will play a key role in the ESM Service Architecture function, with responsibility to: Collaborate with business stakeholders to understand their needs and challenges related toenterprise service managementprocesses. Design,documentand maintainnewandimproved business processesfor enterprise service managementusing industry-standard notations (e.g., BPMN), recognizing anyrelated data and technologyguardrails Design,documentand maintainsupportingprocess&proceduredocumentationand governancethatensuresalignment with business goals and strategies. Facilitate workshops with stakeholders to gather requirements and build consensus, identifyingareas for process improvement and developingrecommendations for optimization. Serve as the Process Lead for ESMtransformationprojects, providing expertise in business process design and redesign. Develop and implementcontinualprocess improvement initiatives, using methodologies such as Lean, Six Sigma, or Agileand frameworks such as ITIL. Monitor and evaluate the effectiveness of implemented process improvements, including with reference toemerging trends in business process managementandindustry best practices. Work withthe ESM Business Technical Architect to ensure alignment between business processes and technology solutions. Lead and mentor junior process designers, providing guidance and supportwithstakeholdermanagementandprocess definition. Qualifications & Experience…

The ideal candidate will possess excellent communication and collaboration skills having worked closely with business stakeholders and back-office service management functions. 8+ years of experienceinbusiness process managementinenterprise service management, or related fields,with provenexperience in a large-scale enterprise environment Proven experience in designing, modelling, and optimizing business processeswithindustry-standard notations(e.g., BPMN) Provenexperiencein enterprise service management platforms,especially ServiceNow,and supportingprocesses (ITSM,ITOM, ITAM, etc.) Proven track record of leading cross-functional process improvement initiatives and system implementationswith recognizeddelivery methodologies (e.g., Lean, Six Sigma, Agile). Proven experienceinleadingcomplex projectworkstreamswith multiple stakeholders and competing priorities. Provenability to lead process design workshops and facilitate stakeholder alignment. A proven ability to work independently and as part of a team, with strong problem-solving and analytical skills It is expected thatthecandidatehas relevant certificationsrelatedtoenterprise service management such as Business Process Management, ITIL and Project Management. Familiarity with theglobalmedia and entertainment industryisdesirable but not required. How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.

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