Confidential Jobs
We are seeking a dedicated and experienced
Customer Service Manager
to lead our customer support team and ensure exceptional service experiences across all touchpoints. The ideal candidate is a proactive problem-solver who brings both strategic thinking and hands-on leadership to a growing, mission-driven organization. Key Responsibilities: Lead, mentor, and develop a team of customer service representatives to ensure high performance and engagement Design and implement processes that drive customer satisfaction, operational efficiency, and team productivity Monitor key performance metrics (KPIs) and service level agreements (SLAs); identify and act on trends or areas for improvement Resolve complex or escalated customer issues with empathy and professionalism Collaborate cross-functionally with sales, operations, finance, and clinical teams to support seamless customer experiences Maintain a customer-first mindset while ensuring compliance with company policies and regulatory standards Own the customer feedback loop and help drive continuous improvement efforts Manage workforce scheduling, training programs, and onboarding for new team members Qualifications: 5+ years of experience in customer service, with at least 2 years in a supervisory or management role Proven track record of building and leading high-performing service teams Excellent communication, interpersonal, and conflict-resolution skills Strong organizational and time-management abilities Experience working with CRM systems, customer portals, or ticketing platforms Comfortable working in a fast-paced, regulated environment Bachelor’s degree or equivalent experience preferred What We Offer: Competitive salary and benefits Opportunities for professional growth and development The ability to make a meaningful difference in people’s lives Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Customer Service and Management Industries Medical Equipment Manufacturing and Manufacturing Referrals increase your chances of interviewing at Confidential Jobs by 2x Get notified about new Customer Service Manager jobs in
Cleveland, OH . Garfield Heights, OH $60,340.00-$103,440.00 4 days ago Cleveland, OH $42,000.00-$52,000.00 1 week ago Strongsville, OH $13.00-$13.50 1 month ago Brunswick, OH $55,000.00-$75,000.00 1 month ago Ticketing Operations/ Customer Service Manager
Customer Experience Supervisor I - Great Lakes Mall
Cleveland, OH $68,640.00-$102,880.00 1 week ago Direct Support Professional House Manager
Cleveland, OH $70,000.00-$80,000.00 1 year ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Customer Service Manager
to lead our customer support team and ensure exceptional service experiences across all touchpoints. The ideal candidate is a proactive problem-solver who brings both strategic thinking and hands-on leadership to a growing, mission-driven organization. Key Responsibilities: Lead, mentor, and develop a team of customer service representatives to ensure high performance and engagement Design and implement processes that drive customer satisfaction, operational efficiency, and team productivity Monitor key performance metrics (KPIs) and service level agreements (SLAs); identify and act on trends or areas for improvement Resolve complex or escalated customer issues with empathy and professionalism Collaborate cross-functionally with sales, operations, finance, and clinical teams to support seamless customer experiences Maintain a customer-first mindset while ensuring compliance with company policies and regulatory standards Own the customer feedback loop and help drive continuous improvement efforts Manage workforce scheduling, training programs, and onboarding for new team members Qualifications: 5+ years of experience in customer service, with at least 2 years in a supervisory or management role Proven track record of building and leading high-performing service teams Excellent communication, interpersonal, and conflict-resolution skills Strong organizational and time-management abilities Experience working with CRM systems, customer portals, or ticketing platforms Comfortable working in a fast-paced, regulated environment Bachelor’s degree or equivalent experience preferred What We Offer: Competitive salary and benefits Opportunities for professional growth and development The ability to make a meaningful difference in people’s lives Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Customer Service and Management Industries Medical Equipment Manufacturing and Manufacturing Referrals increase your chances of interviewing at Confidential Jobs by 2x Get notified about new Customer Service Manager jobs in
Cleveland, OH . Garfield Heights, OH $60,340.00-$103,440.00 4 days ago Cleveland, OH $42,000.00-$52,000.00 1 week ago Strongsville, OH $13.00-$13.50 1 month ago Brunswick, OH $55,000.00-$75,000.00 1 month ago Ticketing Operations/ Customer Service Manager
Customer Experience Supervisor I - Great Lakes Mall
Cleveland, OH $68,640.00-$102,880.00 1 week ago Direct Support Professional House Manager
Cleveland, OH $70,000.00-$80,000.00 1 year ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr