UNM Medical Group, Inc.
Patient Service Coordinator - Patient Access, Scheduling
UNM Medical Group, Inc., Albuquerque, New Mexico, United States, 87101
Overview
UNM Medical Group, Inc is seeking a full-time
Patient Services Coordinator
to work in our
Cancer Center Scheduling Area . Minimum $36,399 - Midpoint $44,754* *Salary is determined based on years of total relevant experience. *Salary is based on 1.0 FTE (40 hours per week). Less than 40 hours/week will be prorated and adjusted to the appropriate FTE. This position is responsible for handling all the scheduling needs for Cancer Center patients, including processing observation orders for lab and diagnostics, arriving patients, and queuing clinical staff to begin triage. This position is critical to the overall success of the department by meeting established job requirements and performance goals in a demanding, high-producing clinic environment while addressing the needs of patients and physicians. Summary
Under limited supervision, performs a wide variety of administrative support functions at the UNMMG Ambulatory Clinic, including direct service to patients by phone or in person, scheduling appointments, receptionist duties, verifying demographic and insurance information, obtaining referrals and prior authorizations with insurance carriers, addressing concerns and complaints, and serving as a liaison as needed with physicians, other providers, and insurance companies. Minimum Job Requirements
High school diploma or GED. A completed degree from an accredited institution that exceeds the minimum education requirements may be substituted for experience on a year-for-year basis. Verification of education and licensure (if applicable) will be required if selected for hire. About UNM Medical Group, Inc. – Patient Services Coordinator at UNM Cancer Center
UNM Medical Group (UNMMG) is seeking an Ambulatory Patient Service Coordinator for the UNM Cancer Center to work in one of the functional areas within the Patient Services Department. The functional areas are: New Patient Referral Processing, Insurance Verification, Patient Check-In and Registration, Scheduling, Medical Records, Radiation Oncology Frontline and PBX Operators. The position will provide direct services to patients by phone or in person by processing new patient referrals, verifying insurance coverage and benefits, frontline registration for Medical or Radiation Oncology, appointment scheduling, medical records, or PBX operations. The role serves as a liaison as needed with physicians, other providers, and insurance companies. This position will be located at the University of New Mexico Comprehensive Cancer Center (UNMCCC). The UNM Comprehensive Cancer Center (UNMCCC) is a statewide provider of cancer care and is influential in the cancer field throughout New Mexico and the nation. It is the only academic healthcare facility dedicated to both cancer research and patient care and is also the only Cancer Center in New Mexico designated by the National Cancer Institute (NCI). Duties and Responsibilities
RECEPTION: Responsible for clinic receptionist duties including answering incoming phones, patient check-in/check-out, coordinating and facilitating accurate patient appointment scheduling through electronic and/or manual systems, scheduling follow-up appointments as ordered by providers, and updating and ensuring accurate patient schedules and appointments in UNMMG computer systems. REGISTRATION: Obtain a copy of the patient’s insurance card, verify accuracy of patient demographics and insurance information; update and ensure accurate information in UNMMG computer systems. FINANCIAL / CASH MANAGEMENT: Collect co-pays, upfront payments and self-pay down payments; generate patient receipts; refer patients to financial counseling for funding options if necessary; daily cash reconciliation of cash collections and receipts per UNMMG policies. BILLING: Generate charge documents and other billing paperwork at the time of clinic visit to ensure proper billing information is obtained and documented, including provider documentation, clinic log entries, DX and CPT code selection, and prompt submission to centralized charge entry. PRIOR AUTHORIZATION: Coordinate and process referrals and prior authorizations; interface with insurance companies to verify coverage and obtain authorizations; coordinate multiple authorizations and ensure final documentation in UNMMG systems. Maintain ongoing communications with the centralized UNMMG Practice Coordinator to address staffing, training, and front-end process issues. Maintain record keeping and filing systems; gather, enter and update data as required. Serve as backup support for other administrative personnel; cross-train with other staff for administrative, customer service, and clerical functions. Why Join UNM Medical Group, Inc.?
Since 2007, our organization has grown and formed partnerships within the UNM Health system. Modern Healthcare recognizes UNMMG in its Best Places to Work recognition for 2025. We aspire to demonstrate values of Attitude, Service, Positivity, Integrity, Respect, and Excellence, and are dedicated to diversity and well-being across New Mexico through cultural humility and respect for everyone. Benefits
Competitive Salary & Benefits : UNMMG provides a competitive salary along with a comprehensive benefits package. Insurance Coverage : Includes medical, dental, vision, and life insurance. Additional Perks : Tuition reimbursement, generous paid time off, and a 403b retirement plan for eligible employees.
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UNM Medical Group, Inc is seeking a full-time
Patient Services Coordinator
to work in our
Cancer Center Scheduling Area . Minimum $36,399 - Midpoint $44,754* *Salary is determined based on years of total relevant experience. *Salary is based on 1.0 FTE (40 hours per week). Less than 40 hours/week will be prorated and adjusted to the appropriate FTE. This position is responsible for handling all the scheduling needs for Cancer Center patients, including processing observation orders for lab and diagnostics, arriving patients, and queuing clinical staff to begin triage. This position is critical to the overall success of the department by meeting established job requirements and performance goals in a demanding, high-producing clinic environment while addressing the needs of patients and physicians. Summary
Under limited supervision, performs a wide variety of administrative support functions at the UNMMG Ambulatory Clinic, including direct service to patients by phone or in person, scheduling appointments, receptionist duties, verifying demographic and insurance information, obtaining referrals and prior authorizations with insurance carriers, addressing concerns and complaints, and serving as a liaison as needed with physicians, other providers, and insurance companies. Minimum Job Requirements
High school diploma or GED. A completed degree from an accredited institution that exceeds the minimum education requirements may be substituted for experience on a year-for-year basis. Verification of education and licensure (if applicable) will be required if selected for hire. About UNM Medical Group, Inc. – Patient Services Coordinator at UNM Cancer Center
UNM Medical Group (UNMMG) is seeking an Ambulatory Patient Service Coordinator for the UNM Cancer Center to work in one of the functional areas within the Patient Services Department. The functional areas are: New Patient Referral Processing, Insurance Verification, Patient Check-In and Registration, Scheduling, Medical Records, Radiation Oncology Frontline and PBX Operators. The position will provide direct services to patients by phone or in person by processing new patient referrals, verifying insurance coverage and benefits, frontline registration for Medical or Radiation Oncology, appointment scheduling, medical records, or PBX operations. The role serves as a liaison as needed with physicians, other providers, and insurance companies. This position will be located at the University of New Mexico Comprehensive Cancer Center (UNMCCC). The UNM Comprehensive Cancer Center (UNMCCC) is a statewide provider of cancer care and is influential in the cancer field throughout New Mexico and the nation. It is the only academic healthcare facility dedicated to both cancer research and patient care and is also the only Cancer Center in New Mexico designated by the National Cancer Institute (NCI). Duties and Responsibilities
RECEPTION: Responsible for clinic receptionist duties including answering incoming phones, patient check-in/check-out, coordinating and facilitating accurate patient appointment scheduling through electronic and/or manual systems, scheduling follow-up appointments as ordered by providers, and updating and ensuring accurate patient schedules and appointments in UNMMG computer systems. REGISTRATION: Obtain a copy of the patient’s insurance card, verify accuracy of patient demographics and insurance information; update and ensure accurate information in UNMMG computer systems. FINANCIAL / CASH MANAGEMENT: Collect co-pays, upfront payments and self-pay down payments; generate patient receipts; refer patients to financial counseling for funding options if necessary; daily cash reconciliation of cash collections and receipts per UNMMG policies. BILLING: Generate charge documents and other billing paperwork at the time of clinic visit to ensure proper billing information is obtained and documented, including provider documentation, clinic log entries, DX and CPT code selection, and prompt submission to centralized charge entry. PRIOR AUTHORIZATION: Coordinate and process referrals and prior authorizations; interface with insurance companies to verify coverage and obtain authorizations; coordinate multiple authorizations and ensure final documentation in UNMMG systems. Maintain ongoing communications with the centralized UNMMG Practice Coordinator to address staffing, training, and front-end process issues. Maintain record keeping and filing systems; gather, enter and update data as required. Serve as backup support for other administrative personnel; cross-train with other staff for administrative, customer service, and clerical functions. Why Join UNM Medical Group, Inc.?
Since 2007, our organization has grown and formed partnerships within the UNM Health system. Modern Healthcare recognizes UNMMG in its Best Places to Work recognition for 2025. We aspire to demonstrate values of Attitude, Service, Positivity, Integrity, Respect, and Excellence, and are dedicated to diversity and well-being across New Mexico through cultural humility and respect for everyone. Benefits
Competitive Salary & Benefits : UNMMG provides a competitive salary along with a comprehensive benefits package. Insurance Coverage : Includes medical, dental, vision, and life insurance. Additional Perks : Tuition reimbursement, generous paid time off, and a 403b retirement plan for eligible employees.
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