Amgen
Patient Access Liaison – KRYSTEXXA – Rare Disease – Miami, FL
Join Amgen’s mission to serve patients living with serious illnesses. Through innovative medicines, Amgen helps patients live longer, fuller, happier lives. As a member of the Amgen team you will make a lasting impact on the lives of patients by research, manufacture, and delivery of innovative therapies.
Responsibilities
Secure written or electronic HIPAA consent for patients in the assigned geography.
Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in‑person connections.
Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient’s family and team of healthcare providers to empower the patient to become their own advocate.
Educate the patient on KRYSTEXXA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access.
Provide information on co‑pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed.
Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billings requirements.
Provide access and reimbursement education based on the enrolled patient’s KRYSTEXXA benefits to physician offices and sites of care.
Educate the physician office and/or SOC on KRYSTEXXA coverage based on the patient’s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access.
Investigate access challenges pre and post‑infusion to include support for denied claims and claim reviews.
Partner with Safety and PV and report adverse events and product complaints through medical information.
Work closely with the Horizon cross‑functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors.
Adhere to professional standards compliance guidance, policies and procedures, federal, state and local requirements.
Basic Qualifications
Doctorate degree and 2 years of patient services, and/or access and reimbursement experience.
Master’s degree and 4 years of patient services, and/or access and reimbursement experience.
Bachelor’s degree and 6 years of patient services, and/or access and reimbursement experience.
Preferred Qualifications
Scientific background and ability to learn product and disease information.
Nursing or other clinical background a plus.
Access and reimbursement for buy and bill products.
Orphan or rare disease experience.
Familiarity with HIPAA guidelines and FDA requirements.
Familiarity with and adherence to internal and OIG compliance guidelines.
Ability to handle difficult patient cases and resolve hurdles.
Ability to work in team environment and manage communication with case liaisons and sales reps.
Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment.
Strong analytical skills and ability to report on meaningful activity in the region.
Proficient in Microsoft Office.
Professional, proactive demeanor.
Strong interpersonal skills and strategic mindset.
Excellent written and verbal communication skills.
Potential for up to 50% travel, including some overnight and weekend commitments.
Benefits
Comprehensive employee benefits package, including a retirement and savings plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
A discretionary annual bonus program, or for field sales representatives, a sales‑based incentive plan.
Stock‑based long‑term incentives.
Award‑winning time‑off plans and bi‑annual company‑wide shutdowns.
Flexible work models, including remote work arrangements, where possible.
Apply Now Objects in your future are closer than they appear. Join us.
careers.amgen.com
Amgen’s application deadline for this position is 11/30; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please
contact us
to request accommodation.
#J-18808-Ljbffr
Responsibilities
Secure written or electronic HIPAA consent for patients in the assigned geography.
Develop relationships with patients and caregivers by engaging via phone, text, email, virtual or in‑person connections.
Assess individual needs of the patient and develop an appropriate education and resource plan of action, considering the patient’s family and team of healthcare providers to empower the patient to become their own advocate.
Educate the patient on KRYSTEXXA coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access.
Provide information on co‑pay assistance programs, national foundations, and free drug programs by sharing information to patients as appropriate and needed.
Provide proactive education to prescribers and sites of care upon patient enrollment on coverage for Horizon rare disease therapies, common prior authorization requirements, and coding and billings requirements.
Provide access and reimbursement education based on the enrolled patient’s KRYSTEXXA benefits to physician offices and sites of care.
Educate the physician office and/or SOC on KRYSTEXXA coverage based on the patient’s benefits and the steps needed to gain prior authorization to ensure understanding of the process for medication access.
Investigate access challenges pre and post‑infusion to include support for denied claims and claim reviews.
Partner with Safety and PV and report adverse events and product complaints through medical information.
Work closely with the Horizon cross‑functional team including Case Managers, the Site of Care team, market access, matrix partners and external vendors.
Adhere to professional standards compliance guidance, policies and procedures, federal, state and local requirements.
Basic Qualifications
Doctorate degree and 2 years of patient services, and/or access and reimbursement experience.
Master’s degree and 4 years of patient services, and/or access and reimbursement experience.
Bachelor’s degree and 6 years of patient services, and/or access and reimbursement experience.
Preferred Qualifications
Scientific background and ability to learn product and disease information.
Nursing or other clinical background a plus.
Access and reimbursement for buy and bill products.
Orphan or rare disease experience.
Familiarity with HIPAA guidelines and FDA requirements.
Familiarity with and adherence to internal and OIG compliance guidelines.
Ability to handle difficult patient cases and resolve hurdles.
Ability to work in team environment and manage communication with case liaisons and sales reps.
Ability to respond immediately when necessary (within 24 hours) to prevent lapses in treatment.
Strong analytical skills and ability to report on meaningful activity in the region.
Proficient in Microsoft Office.
Professional, proactive demeanor.
Strong interpersonal skills and strategic mindset.
Excellent written and verbal communication skills.
Potential for up to 50% travel, including some overnight and weekend commitments.
Benefits
Comprehensive employee benefits package, including a retirement and savings plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
A discretionary annual bonus program, or for field sales representatives, a sales‑based incentive plan.
Stock‑based long‑term incentives.
Award‑winning time‑off plans and bi‑annual company‑wide shutdowns.
Flexible work models, including remote work arrangements, where possible.
Apply Now Objects in your future are closer than they appear. Join us.
careers.amgen.com
Amgen’s application deadline for this position is 11/30; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please
contact us
to request accommodation.
#J-18808-Ljbffr