Stellantis
Parts & Service Field Operations Manager - Providence, RI
Stellantis, Providence, Rhode Island, us, 02912
Parts & Service Field Operations Manager - Providence, RI
Mopar is seeking a strategic and experienced Field Operations Manager to lead a team of Area Managers across the region. This role is responsible for driving performance, fostering dealer success, and developing field talent. The Field Operations Manager will serve as a coach, facilitator, and performance leader—ensuring that Area Managers are equipped to support dealerships in achieving sales, service, and operational excellence.
Key Responsibilities
Team Leadership: Lead, mentor, and manage a team of Area Managers, providing guidance, support, and performance oversight
Dealer Performance: Drive improvement across dealership KPIs by supporting Area Managers in implementing best practices and strategic initiatives
Training & Development: Facilitate ongoing training and development for Area Managers, ensuring they are equipped with the tools, knowledge, and confidence to succeed
Strategic Planning: Collaborate with HQ and regional leadership to align field strategies with corporate goals and initiatives
Field Execution: Ensure consistent execution of programs, campaigns, and processes across the region, maintaining high standards of performance and accountability
Cross-Functional Collaboration: Partner with Warranty, Express Lane, Retail, Wholesale, and Data teams to support integrated dealer success
Performance Monitoring: Analyze regional performance data, identify trends, and implement corrective actions where needed to meet targets
Communication & Reporting: Serve as the primary communication link between field staff and HQ, ensuring timely updates, feedback, and alignment
Basic Qualifications
Bachelor’s degree in Business, Automotive Management, or related field
7+ years of experience in field operations, dealership management, or automotive leadership roles
Proven experience managing teams and driving performance across multiple locations
Strong leadership, coaching, and interpersonal skills
Frequent travel across the region
Proficiency in performance analytics, reporting tools, and strategic planning
Preferred Qualifications
Deep understanding of Mopar products, programs, and dealer operations
Experience leading cross-functional initiatives and change management
Strong presentation and communication skills for executive-level reporting
Our Benefits — Designed With You In Mind Comprehensive Health & Well-being Coverage From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.
Family Building Benefit We proudly support all paths to parenthood — including fertility and infertility treatments, adoption services, and gestational surrogacy.
Generous Paid Time Off We believe in work‑life balance. That’s why we offer: 17+ paid holidays, including shut‑down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans We Help You Plan For The Future With
An employer match on contributions to your 401k, Roth, and Catch‑Up plans
An employer contribution, even if you don’t contribute
Income Protection & Insurance Options Benefit from both employer‑provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. — supporting the needs of you and your family and ensuring peace of mind.
Company Vehicle Lease Program Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products.
Support for Your Growth and Giving Back
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community
And so much more! When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
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Key Responsibilities
Team Leadership: Lead, mentor, and manage a team of Area Managers, providing guidance, support, and performance oversight
Dealer Performance: Drive improvement across dealership KPIs by supporting Area Managers in implementing best practices and strategic initiatives
Training & Development: Facilitate ongoing training and development for Area Managers, ensuring they are equipped with the tools, knowledge, and confidence to succeed
Strategic Planning: Collaborate with HQ and regional leadership to align field strategies with corporate goals and initiatives
Field Execution: Ensure consistent execution of programs, campaigns, and processes across the region, maintaining high standards of performance and accountability
Cross-Functional Collaboration: Partner with Warranty, Express Lane, Retail, Wholesale, and Data teams to support integrated dealer success
Performance Monitoring: Analyze regional performance data, identify trends, and implement corrective actions where needed to meet targets
Communication & Reporting: Serve as the primary communication link between field staff and HQ, ensuring timely updates, feedback, and alignment
Basic Qualifications
Bachelor’s degree in Business, Automotive Management, or related field
7+ years of experience in field operations, dealership management, or automotive leadership roles
Proven experience managing teams and driving performance across multiple locations
Strong leadership, coaching, and interpersonal skills
Frequent travel across the region
Proficiency in performance analytics, reporting tools, and strategic planning
Preferred Qualifications
Deep understanding of Mopar products, programs, and dealer operations
Experience leading cross-functional initiatives and change management
Strong presentation and communication skills for executive-level reporting
Our Benefits — Designed With You In Mind Comprehensive Health & Well-being Coverage From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.
Family Building Benefit We proudly support all paths to parenthood — including fertility and infertility treatments, adoption services, and gestational surrogacy.
Generous Paid Time Off We believe in work‑life balance. That’s why we offer: 17+ paid holidays, including shut‑down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.
Competitive Retirement Savings Plans We Help You Plan For The Future With
An employer match on contributions to your 401k, Roth, and Catch‑Up plans
An employer contribution, even if you don’t contribute
Income Protection & Insurance Options Benefit from both employer‑provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. — supporting the needs of you and your family and ensuring peace of mind.
Company Vehicle Lease Program Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products.
Support for Your Growth and Giving Back
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community
And so much more! When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.
At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.
#J-18808-Ljbffr