YMCA of Delaware
Member Experience & Sales Lead- Walnut YMCA Family Location
YMCA of Delaware, Wilmington, Delaware, us, 19894
Overview
Member Experience & Sales Lead – Walnut YMCA Family Location Position details and benefits are referenced in this posting. This description preserves the responsibilities and qualifications for the role. Essential Responsibilities
Membership Experience & Sales: Deliver exceptional customer service to members, guests, and families in a welcoming and supportive manner. Membership Tours and Onboarding: Conduct engaging membership tours, orientations, and onboarding sessions for new members. Sales and Retention: Drive membership sales through value-based conversations and effective closing strategies; develop and implement strategies to achieve membership sales and retention goals. Welcome Center Procedures: Implement Welcome Center procedures to ensure consistent service delivery. Member Inquiries and Feedback: Address member inquiries, feedback, and complaints with timely solutions to ensure satisfaction. Training & Staff Development
Lead sales and service training for staff, emphasizing transformational member experiences. Provide training on YMCA products, services, and best practices. Motivate and support staff in achieving sales, service, and engagement benchmarks. Community Engagement & Outreach
Serve as a YMCA brand ambassador by consistently communicating the Y’s mission, values, and impact. Plan, promote, and execute community-based events, including school fairs, neighborhood meetings, and outreach activities (including evenings and weekends as needed). Build and maintain positive relationships with schools, businesses, and local organizations. Deliver presentations and represent the YMCA at community events to expand visibility and engagement. Marketing & Communications
Manage and grow the branch’s social media presence through mission-driven storytelling and content. Create flyers, graphics, and digital content to highlight programs, services, and community impact. Capture photos, testimonials, and program highlights for marketing and communication use. Track and report engagement metrics, including social media reach, event attendance, and community contacts. Support internal communication efforts through newsletters, bulletin boards, and announcements. Other Responsibilities
Attend and actively participate in YMCA trainings and professional development opportunities. Provide support for written communications, marketing projects, and other duties as assigned by the Member Experience Director. Minimum Qualifications
Strong interpersonal and communication skills to serve a diverse community. High School Diploma or equivalent Two (2) years of sales, customer service and/or related experience. Strong customer service orientation. Ability to build collaborative relationships with members, volunteers, and staff. Ability to recognize, develop, implement, and manage organizational change. Basic knowledge of computers. Must be able to work occasionally in the evenings and weekends. Preferred Qualifications
Multi-lingual skills Compensation & Benefits
Hourly Rate: $15.50-$23.29. Final compensation is based on factors such as skills, qualifications, and experience. Full benefits package including Dental, Vision & Health Insurance; generous PTO, 12 paid holidays, and sick leave; Free Nationwide Y Membership for your household; 12% Employer-Funded Retirement Plan upon meeting eligibility; learning and development workshops; career advancement opportunities; staff discounts on programs & services and more. Equal Opportunity
The YMCA of Delaware is an equal opportunity employer. The Y maintains a work environment in which staff are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and staff without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision. Seniority level
Entry level Employment type
Full-time Job function
Management Industries
Non-profit Organizations Note: Some other postings and referral prompts shown in the original description have been removed to maintain clarity and focus on this role.
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Member Experience & Sales Lead – Walnut YMCA Family Location Position details and benefits are referenced in this posting. This description preserves the responsibilities and qualifications for the role. Essential Responsibilities
Membership Experience & Sales: Deliver exceptional customer service to members, guests, and families in a welcoming and supportive manner. Membership Tours and Onboarding: Conduct engaging membership tours, orientations, and onboarding sessions for new members. Sales and Retention: Drive membership sales through value-based conversations and effective closing strategies; develop and implement strategies to achieve membership sales and retention goals. Welcome Center Procedures: Implement Welcome Center procedures to ensure consistent service delivery. Member Inquiries and Feedback: Address member inquiries, feedback, and complaints with timely solutions to ensure satisfaction. Training & Staff Development
Lead sales and service training for staff, emphasizing transformational member experiences. Provide training on YMCA products, services, and best practices. Motivate and support staff in achieving sales, service, and engagement benchmarks. Community Engagement & Outreach
Serve as a YMCA brand ambassador by consistently communicating the Y’s mission, values, and impact. Plan, promote, and execute community-based events, including school fairs, neighborhood meetings, and outreach activities (including evenings and weekends as needed). Build and maintain positive relationships with schools, businesses, and local organizations. Deliver presentations and represent the YMCA at community events to expand visibility and engagement. Marketing & Communications
Manage and grow the branch’s social media presence through mission-driven storytelling and content. Create flyers, graphics, and digital content to highlight programs, services, and community impact. Capture photos, testimonials, and program highlights for marketing and communication use. Track and report engagement metrics, including social media reach, event attendance, and community contacts. Support internal communication efforts through newsletters, bulletin boards, and announcements. Other Responsibilities
Attend and actively participate in YMCA trainings and professional development opportunities. Provide support for written communications, marketing projects, and other duties as assigned by the Member Experience Director. Minimum Qualifications
Strong interpersonal and communication skills to serve a diverse community. High School Diploma or equivalent Two (2) years of sales, customer service and/or related experience. Strong customer service orientation. Ability to build collaborative relationships with members, volunteers, and staff. Ability to recognize, develop, implement, and manage organizational change. Basic knowledge of computers. Must be able to work occasionally in the evenings and weekends. Preferred Qualifications
Multi-lingual skills Compensation & Benefits
Hourly Rate: $15.50-$23.29. Final compensation is based on factors such as skills, qualifications, and experience. Full benefits package including Dental, Vision & Health Insurance; generous PTO, 12 paid holidays, and sick leave; Free Nationwide Y Membership for your household; 12% Employer-Funded Retirement Plan upon meeting eligibility; learning and development workshops; career advancement opportunities; staff discounts on programs & services and more. Equal Opportunity
The YMCA of Delaware is an equal opportunity employer. The Y maintains a work environment in which staff are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and staff without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision. Seniority level
Entry level Employment type
Full-time Job function
Management Industries
Non-profit Organizations Note: Some other postings and referral prompts shown in the original description have been removed to maintain clarity and focus on this role.
#J-18808-Ljbffr