First Citizens Bank
Senior Design Operations Specialist - Enterprise Digital
First Citizens Bank, Raleigh, North Carolina, United States, 27601
Overview
This is a remote position that may only be hired in North Carolina. We are seeking a Senior Design Operations Specialist to play a critical, hands-on leadership role in defining and scaling the operational strategy for the enterprise digital design organization. You will partner directly with design managers and leaders to ensure the design team is operating at peak efficiency, clarity, and morale. In this role you will be responsible for coordinating work across the design team on cross-functional initiatives, optimizing and standardizing design processes for design excellence, coordinating design risk mitigation, and managing the systems that enable our designers, content strategists, and researchers to focus on high-impact creative work. This role is a high-level, strategic position focused on scaling the efficiency, impact, and quality of the design organization. This individual acts as a key thought partner to design leadership and is responsible for defining and driving the operational strategy across the enterprise digital design team.
Why You’ll Thrive Here
If you’re a self-starter who is an advocate for the design process and care deeply about all details that enable great end-to-end experiences, this is the right place for you. As the digital design center of excellence, we support multiple brands with varying segments of users across the bank, giving you the chance to shape experiences for a wide variety of users and business contexts through your support of designers. We foster a design culture of trust, safety, fun and community because we believe that environment will enable all of us to do our best work. We are looking for team members with a learning mindset, who can jump right in, collaborate with cross-functional partners and are excited to learn and help us evolve how design is engaging and working. You embrace ambiguity, thrive in complexity, and have ability to adapt through change.
Responsibilities
Strategic planning and execution (25%). Function as trusted advisor and strategic thought partner to design leadership, assisting in the development and execution of the design organization’s long-term vision and operational plan. Participate in the annual and quarterly business planning process for the design team, including objective setting, budgeting, resource forecasting, and portfolio prioritization in collaboration with product, engineering, and strategy. Identify, scope, and drive strategic operational design projects that simplify complexity and scale the design function across the entire company. Define and track key performance indicators (KPIs) and operational metrics to measure the health, efficiency, and impact of the design team and its processes. Workflow and Process Optimization
Analyze, redesign, and implement scalable, standardized design workflows, practices, and playbooks (e.g., project intake, design review, handoff, and documentation) to enhance consistency and productivity. Own and manage the governance of core design operations functions, such as tool evaluation/implementation (e.g., Figma, research tools) and knowledge sharing systems. Drive continuous improvement by identifying bottlenecks, managing ambiguity, and implementing solutions to unblock design teams. Collaborate with risk in coordinating the execution of mitigation plans for identified risks relevant to digital design. Resource and Portfolio Management
Oversee high-level resource allocation and capacity planning for large, complex portfolios of work, ensuring the right talent is aligned to the most critical business priorities. Collaborate with product managers and design managers to maintain a clear, up-to-date view of overall portfolio health, risks, and dependencies. Work with design leadership to identify and coordinate skill development to ensure the team has the talents needed. Communication and Culture
Collaborate with product managers and design managers to maintain a clear, up-to-date view of overall portfolio health, risks, and dependencies. Work with design leadership to identify and coordinate skill development to ensure the team has the talents needed. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Seniority level
Not Applicable Employment type
Full-time Job function
Design, Art/Creative, and Information Technology Industries
Banking and Financial Services Referrals increase your chances of interviewing at First Citizens Bank by 2x Get notified about new Senior Design Specialist jobs in Raleigh, NC.
#J-18808-Ljbffr
This is a remote position that may only be hired in North Carolina. We are seeking a Senior Design Operations Specialist to play a critical, hands-on leadership role in defining and scaling the operational strategy for the enterprise digital design organization. You will partner directly with design managers and leaders to ensure the design team is operating at peak efficiency, clarity, and morale. In this role you will be responsible for coordinating work across the design team on cross-functional initiatives, optimizing and standardizing design processes for design excellence, coordinating design risk mitigation, and managing the systems that enable our designers, content strategists, and researchers to focus on high-impact creative work. This role is a high-level, strategic position focused on scaling the efficiency, impact, and quality of the design organization. This individual acts as a key thought partner to design leadership and is responsible for defining and driving the operational strategy across the enterprise digital design team.
Why You’ll Thrive Here
If you’re a self-starter who is an advocate for the design process and care deeply about all details that enable great end-to-end experiences, this is the right place for you. As the digital design center of excellence, we support multiple brands with varying segments of users across the bank, giving you the chance to shape experiences for a wide variety of users and business contexts through your support of designers. We foster a design culture of trust, safety, fun and community because we believe that environment will enable all of us to do our best work. We are looking for team members with a learning mindset, who can jump right in, collaborate with cross-functional partners and are excited to learn and help us evolve how design is engaging and working. You embrace ambiguity, thrive in complexity, and have ability to adapt through change.
Responsibilities
Strategic planning and execution (25%). Function as trusted advisor and strategic thought partner to design leadership, assisting in the development and execution of the design organization’s long-term vision and operational plan. Participate in the annual and quarterly business planning process for the design team, including objective setting, budgeting, resource forecasting, and portfolio prioritization in collaboration with product, engineering, and strategy. Identify, scope, and drive strategic operational design projects that simplify complexity and scale the design function across the entire company. Define and track key performance indicators (KPIs) and operational metrics to measure the health, efficiency, and impact of the design team and its processes. Workflow and Process Optimization
Analyze, redesign, and implement scalable, standardized design workflows, practices, and playbooks (e.g., project intake, design review, handoff, and documentation) to enhance consistency and productivity. Own and manage the governance of core design operations functions, such as tool evaluation/implementation (e.g., Figma, research tools) and knowledge sharing systems. Drive continuous improvement by identifying bottlenecks, managing ambiguity, and implementing solutions to unblock design teams. Collaborate with risk in coordinating the execution of mitigation plans for identified risks relevant to digital design. Resource and Portfolio Management
Oversee high-level resource allocation and capacity planning for large, complex portfolios of work, ensuring the right talent is aligned to the most critical business priorities. Collaborate with product managers and design managers to maintain a clear, up-to-date view of overall portfolio health, risks, and dependencies. Work with design leadership to identify and coordinate skill development to ensure the team has the talents needed. Communication and Culture
Collaborate with product managers and design managers to maintain a clear, up-to-date view of overall portfolio health, risks, and dependencies. Work with design leadership to identify and coordinate skill development to ensure the team has the talents needed. Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
Seniority level
Not Applicable Employment type
Full-time Job function
Design, Art/Creative, and Information Technology Industries
Banking and Financial Services Referrals increase your chances of interviewing at First Citizens Bank by 2x Get notified about new Senior Design Specialist jobs in Raleigh, NC.
#J-18808-Ljbffr