Capital Credit Union
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AVP Operations
role at
Capital Credit Union The
AVP Operations
role at
Capital Credit Union
is a key strategic and leadership position that advances the credit union’s operational excellence, member experience, and risk management. Reporting directly to the SVP of Operations, the AVP oversees Support Services, Deposit Operations, and Fraud/Card Services. Position Purpose
Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” and plays a key strategic and leadership role in advancing the credit union’s operational excellence, member experience, and risk management. Essential Responsibilities
Partner with the SVP of Operations to shape and execute the credit union’s operational strategy in alignment with organizational goals. Lead continuous improvement initiatives to enhance member experience, streamline processes, and reduce operational risk. Provide thought leadership on emerging trends, technologies, and best practices in payments, fraud prevention, and operations. Directly manage three operational teams: Support Services, Deposit Operations, and Fraud/Card Services. Build, coach, and mentor high-performing leaders and staff, fostering a culture of accountability, innovation, and member focus. Establish clear performance goals, metrics, and professional development plans. Strategic Leadership
Partner with the SVP of Operations to shape and execute the credit union’s operational strategy in alignment with organizational goals. Lead continuous improvement initiatives to enhance member experience, streamline processes, and reduce operational risk. Provide thought leadership on emerging trends, technologies, and best practices in payments, fraud prevention, and operations. Team Leadership & Development
Directly manage three operational teams: Support Services, Deposit Operations, and Fraud/Card Services. Build, coach, and mentor high-performing leaders and staff, fostering a culture of accountability, innovation, and member focus. Establish clear performance goals, metrics, and professional development plans. Operational Excellence
Ensure effective oversight of deposit operations, including account maintenance, item processing, and compliance with applicable laws and regulations. Oversee fraud and card services to safeguard members’ assets, mitigate losses, and enhance fraud detection and prevention capabilities. Lead support services to deliver accurate, timely, and efficient back-office functions across the credit union. Implement process improvements and technology solutions to increase efficiency, scalability, and resilience. Risk Management & Compliance
Monitor and manage operational, compliance, and fraud-related risks within assigned areas. Ensure policies, procedures, and controls align with regulatory requirements and internal standards. Collaborate with Risk, Compliance, and IT teams to strengthen governance and safeguard organizational assets. Collaboration & Influence
Partner with department leaders to deliver seamless end-to-end member experiences. Serve as a trusted advisor and thought partner to the SVP of Operations and leadership team. Collaborate with vendors and industry partners to optimize systems, services, and security. Necessary Experience And Qualifications
Bachelor’s degree in Business, Finance, or related field required; advanced degree or professional certification (e.g., AAP, NCP, CCE, CSME, PMP, Lean Six Sigma) preferred. Minimum 5 years of progressive leadership experience in financial services operations; credit union or banking experience strongly preferred. Demonstrated success leading multiple operational functions and teams. Strong knowledge of deposit operations, fraud/card services, payments, and financial services regulations. Proven track record of strategic planning, process improvement, and change management. Exceptional leadership, communication, and interpersonal skills. Ability to navigate complex challenges, drive innovation, and inspire cross-functional collaboration. Core Competencies
Strategic Thinking & Execution Leadership & Talent Development Operational Excellence & Process Improvement Risk Management & Compliance Expertise Member-Centric Mindset Collaboration & Influence Innovation & Change Leadership Work Environment And Physical Requirements
Office environment with moderate level of noise Frequent use of telephone, copier, computer, fax machine and other office machines Prolonged sitting or standing Frequent mental and visual concentration Minimal lifting of up to 25 pounds Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify.
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AVP Operations
role at
Capital Credit Union The
AVP Operations
role at
Capital Credit Union
is a key strategic and leadership position that advances the credit union’s operational excellence, member experience, and risk management. Reporting directly to the SVP of Operations, the AVP oversees Support Services, Deposit Operations, and Fraud/Card Services. Position Purpose
Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” and plays a key strategic and leadership role in advancing the credit union’s operational excellence, member experience, and risk management. Essential Responsibilities
Partner with the SVP of Operations to shape and execute the credit union’s operational strategy in alignment with organizational goals. Lead continuous improvement initiatives to enhance member experience, streamline processes, and reduce operational risk. Provide thought leadership on emerging trends, technologies, and best practices in payments, fraud prevention, and operations. Directly manage three operational teams: Support Services, Deposit Operations, and Fraud/Card Services. Build, coach, and mentor high-performing leaders and staff, fostering a culture of accountability, innovation, and member focus. Establish clear performance goals, metrics, and professional development plans. Strategic Leadership
Partner with the SVP of Operations to shape and execute the credit union’s operational strategy in alignment with organizational goals. Lead continuous improvement initiatives to enhance member experience, streamline processes, and reduce operational risk. Provide thought leadership on emerging trends, technologies, and best practices in payments, fraud prevention, and operations. Team Leadership & Development
Directly manage three operational teams: Support Services, Deposit Operations, and Fraud/Card Services. Build, coach, and mentor high-performing leaders and staff, fostering a culture of accountability, innovation, and member focus. Establish clear performance goals, metrics, and professional development plans. Operational Excellence
Ensure effective oversight of deposit operations, including account maintenance, item processing, and compliance with applicable laws and regulations. Oversee fraud and card services to safeguard members’ assets, mitigate losses, and enhance fraud detection and prevention capabilities. Lead support services to deliver accurate, timely, and efficient back-office functions across the credit union. Implement process improvements and technology solutions to increase efficiency, scalability, and resilience. Risk Management & Compliance
Monitor and manage operational, compliance, and fraud-related risks within assigned areas. Ensure policies, procedures, and controls align with regulatory requirements and internal standards. Collaborate with Risk, Compliance, and IT teams to strengthen governance and safeguard organizational assets. Collaboration & Influence
Partner with department leaders to deliver seamless end-to-end member experiences. Serve as a trusted advisor and thought partner to the SVP of Operations and leadership team. Collaborate with vendors and industry partners to optimize systems, services, and security. Necessary Experience And Qualifications
Bachelor’s degree in Business, Finance, or related field required; advanced degree or professional certification (e.g., AAP, NCP, CCE, CSME, PMP, Lean Six Sigma) preferred. Minimum 5 years of progressive leadership experience in financial services operations; credit union or banking experience strongly preferred. Demonstrated success leading multiple operational functions and teams. Strong knowledge of deposit operations, fraud/card services, payments, and financial services regulations. Proven track record of strategic planning, process improvement, and change management. Exceptional leadership, communication, and interpersonal skills. Ability to navigate complex challenges, drive innovation, and inspire cross-functional collaboration. Core Competencies
Strategic Thinking & Execution Leadership & Talent Development Operational Excellence & Process Improvement Risk Management & Compliance Expertise Member-Centric Mindset Collaboration & Influence Innovation & Change Leadership Work Environment And Physical Requirements
Office environment with moderate level of noise Frequent use of telephone, copier, computer, fax machine and other office machines Prolonged sitting or standing Frequent mental and visual concentration Minimal lifting of up to 25 pounds Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify.
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