Bask and Lather Co
Overview
Operations Manager
role at Bask and Lather Co. We are a rapidly scaling beauty brand focused on results-driven hair and scalp care. Our mission is to restore confidence and promote healthy hair growth through effective products, trusted by thousands and loved across social platforms. We are seeking an experienced Operations Manager to drive execution, enhance systems, and support the Director of Operations in delivering seamless performance across all operational areas. Job Details
Job Title:
Operations Manager Location:
Onsite – Yonkers, NY Employment Type:
Full-Time Salary Range:
$90,000–$100,000/year Role Summary
The Operations Manager will serve as the right hand to the Director of Operations—taking ownership of day-to-day execution across supply chain, fulfillment, events, and internal workflows. This role requires a proactive, detail-oriented operator who can anticipate challenges, manage cross-functional coordination, and ensure we’re operating at peak performance. Key Responsibilities
Fulfillment & Warehouse Operations: Oversee inbound and outbound logistics across internal warehouses and 3PL partners; ensure accurate inventory receiving, storage, and timely shipping of orders across platforms (Shopify, Amazon, TikTok Shop, Walmart, etc.); partner with Director of Ops to resolve fulfillment delays, out-of-stock risks, and customer-impacting issues Supply Chain & Vendor Management: Manage vendor relationships with co-packers, printers, raw material suppliers, and freight partners; track POs, lead times, and production schedules to ensure timely replenishment; negotiate pricing, ensure quality standards, and escalate delays Inventory & Systems Management: Own inventory tracking and reporting across all SKUs and sales channels; maintain accurate records in inventory management systems and flag discrepancies proactively; support the implementation of ERP systems or tools to streamline processes Event & Activation Logistics: Lead operational planning for trade shows, retail activations, and pop-up events; coordinate booth logistics, staffing schedules, inventory transport, and setup/teardown; partner with Brand Ops Coordinator to ensure executional excellence Cross-Functional Execution: Liaise with Marketing, Customer Experience, and E-Commerce teams to ensure smooth product launches, promotions, and peak periods; monitor escalated customer service issues related to fulfillment or operations Process Optimization & Reporting: Identify operational inefficiencies and propose process improvements; maintain and update SOPs across inventory, fulfillment, and logistics functions; track KPIs (e.g., OTIF rate, stock-outs, COGs, turnaround time) and provide weekly reporting to Director of Ops Team Support & Leadership: Supervise warehouse assistants and coordinate cross-departmental training when needed; support Director of Ops with onboarding, documentation, and delegation to relevant team members Qualifications
5+ years in operations, supply chain, or logistics management (experience in beauty, CPG, or e-commerce preferred) Experience working with multiple fulfillment channels (3PLs, FBA, TikTok Shop, etc.) Strong understanding of inventory management, production planning, and vendor relations Excellent project management, problem-solving, and communication skills Hands-on experience with Shopify, inventory/ERP systems, and order tracking tools Highly organized, solutions-oriented, and able to thrive in a fast-paced environment Willingness to work some evenings/weekends for activations and key business needs Why Join Bask & Lather Co.
Be part of a passionate, fast-paced team changing the narrative around scalp care Play a pivotal role in a high-growth, high-impact brand with national reach Directly support strategic initiatives and help shape scalable infrastructure Competitive salary, collaborative culture, and room to grow with the business About Bask & Lather Co.
Bask & Lather Co. is a rapidly scaling beauty brand rooted in results-driven hair and scalp care. Our mission is to restore confidence and promote healthy hair growth through effective products, trusted by thousands and loved across social platforms. As we grow nationally and internationally, we are seeking an experienced Operations Manager to drive execution, enhance systems, and support our Director of Operations in delivering seamless performance across all operational areas.
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Operations Manager
role at Bask and Lather Co. We are a rapidly scaling beauty brand focused on results-driven hair and scalp care. Our mission is to restore confidence and promote healthy hair growth through effective products, trusted by thousands and loved across social platforms. We are seeking an experienced Operations Manager to drive execution, enhance systems, and support the Director of Operations in delivering seamless performance across all operational areas. Job Details
Job Title:
Operations Manager Location:
Onsite – Yonkers, NY Employment Type:
Full-Time Salary Range:
$90,000–$100,000/year Role Summary
The Operations Manager will serve as the right hand to the Director of Operations—taking ownership of day-to-day execution across supply chain, fulfillment, events, and internal workflows. This role requires a proactive, detail-oriented operator who can anticipate challenges, manage cross-functional coordination, and ensure we’re operating at peak performance. Key Responsibilities
Fulfillment & Warehouse Operations: Oversee inbound and outbound logistics across internal warehouses and 3PL partners; ensure accurate inventory receiving, storage, and timely shipping of orders across platforms (Shopify, Amazon, TikTok Shop, Walmart, etc.); partner with Director of Ops to resolve fulfillment delays, out-of-stock risks, and customer-impacting issues Supply Chain & Vendor Management: Manage vendor relationships with co-packers, printers, raw material suppliers, and freight partners; track POs, lead times, and production schedules to ensure timely replenishment; negotiate pricing, ensure quality standards, and escalate delays Inventory & Systems Management: Own inventory tracking and reporting across all SKUs and sales channels; maintain accurate records in inventory management systems and flag discrepancies proactively; support the implementation of ERP systems or tools to streamline processes Event & Activation Logistics: Lead operational planning for trade shows, retail activations, and pop-up events; coordinate booth logistics, staffing schedules, inventory transport, and setup/teardown; partner with Brand Ops Coordinator to ensure executional excellence Cross-Functional Execution: Liaise with Marketing, Customer Experience, and E-Commerce teams to ensure smooth product launches, promotions, and peak periods; monitor escalated customer service issues related to fulfillment or operations Process Optimization & Reporting: Identify operational inefficiencies and propose process improvements; maintain and update SOPs across inventory, fulfillment, and logistics functions; track KPIs (e.g., OTIF rate, stock-outs, COGs, turnaround time) and provide weekly reporting to Director of Ops Team Support & Leadership: Supervise warehouse assistants and coordinate cross-departmental training when needed; support Director of Ops with onboarding, documentation, and delegation to relevant team members Qualifications
5+ years in operations, supply chain, or logistics management (experience in beauty, CPG, or e-commerce preferred) Experience working with multiple fulfillment channels (3PLs, FBA, TikTok Shop, etc.) Strong understanding of inventory management, production planning, and vendor relations Excellent project management, problem-solving, and communication skills Hands-on experience with Shopify, inventory/ERP systems, and order tracking tools Highly organized, solutions-oriented, and able to thrive in a fast-paced environment Willingness to work some evenings/weekends for activations and key business needs Why Join Bask & Lather Co.
Be part of a passionate, fast-paced team changing the narrative around scalp care Play a pivotal role in a high-growth, high-impact brand with national reach Directly support strategic initiatives and help shape scalable infrastructure Competitive salary, collaborative culture, and room to grow with the business About Bask & Lather Co.
Bask & Lather Co. is a rapidly scaling beauty brand rooted in results-driven hair and scalp care. Our mission is to restore confidence and promote healthy hair growth through effective products, trusted by thousands and loved across social platforms. As we grow nationally and internationally, we are seeking an experienced Operations Manager to drive execution, enhance systems, and support our Director of Operations in delivering seamless performance across all operational areas.
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