BRIDGETON
Overview
We are looking for a Front Desk Supervisor to join the team. As a Front Desk Supervisor, you will assist the Front Desk Manager in overseeing day-to-day operations of the Front Desk, help with scheduling, training, and daily operations, and communicate effectively with staff and guests. About The Role
Role: Front Desk Supervisor at BRIDGETON. Reports to: Front Desk Manager. You will contribute to scheduling, training, and daily operations of the Front Desk, while supervising a team and coordinating with other departments to meet guest needs. Essential Duties
Able to follow instructions and procedures with the ability to take direction from superiors. Able to supervise staff, including assigning duties, providing training and coaching when needed. Handle guest reservations and complaints in a professional and efficient manner. Ensure that the front desk operates efficiently and effectively by monitoring guest check-in and check-out procedures. Able to communicate and collaborate with other departments within the hotel to ensure guest needs are met. Ensure that all front office areas are clean, organized and well maintained. Able to effectively communicate and report details to management. Able to lift to 40 pounds. Able to walk and stand for extended periods. Able to kneel, reach, bend, feel, talk, see, hear, and lift. Other Duties / Responsibilities
Motivate, train, and coach new front desk staff. Resolve any guest billing discrepancies. Attend meetings to discuss guest needs and front desk operations. Basic math skills, with the ability to handle cash and credit card transactions accurately. Strong attention to detail and accuracy and ability to multitask in a fast-paced environment. Make sure all guest inquiries, questions, and/or concerns are properly taken care of. Overseeing the scheduling of employees, making sure all shifts are filled as needed. Excellent communication and interpersonal skills. Maintain accurate and up-to-date records of guest information and room assignments. Skills / Qualifications
Over 2+ years of Hotel Front-Desk experience is a MUST. 3+ years of hospitality experience preferred. Familiarity with OPERA or OPERA CLOUD is a plus. Strong attention to detail and ability to multitask in a fast-paced environment. Strong organizational and time management skills. Strong written and verbal communication skills. Knowledge in Microsoft Office and other relevant computer systems. The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.
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We are looking for a Front Desk Supervisor to join the team. As a Front Desk Supervisor, you will assist the Front Desk Manager in overseeing day-to-day operations of the Front Desk, help with scheduling, training, and daily operations, and communicate effectively with staff and guests. About The Role
Role: Front Desk Supervisor at BRIDGETON. Reports to: Front Desk Manager. You will contribute to scheduling, training, and daily operations of the Front Desk, while supervising a team and coordinating with other departments to meet guest needs. Essential Duties
Able to follow instructions and procedures with the ability to take direction from superiors. Able to supervise staff, including assigning duties, providing training and coaching when needed. Handle guest reservations and complaints in a professional and efficient manner. Ensure that the front desk operates efficiently and effectively by monitoring guest check-in and check-out procedures. Able to communicate and collaborate with other departments within the hotel to ensure guest needs are met. Ensure that all front office areas are clean, organized and well maintained. Able to effectively communicate and report details to management. Able to lift to 40 pounds. Able to walk and stand for extended periods. Able to kneel, reach, bend, feel, talk, see, hear, and lift. Other Duties / Responsibilities
Motivate, train, and coach new front desk staff. Resolve any guest billing discrepancies. Attend meetings to discuss guest needs and front desk operations. Basic math skills, with the ability to handle cash and credit card transactions accurately. Strong attention to detail and accuracy and ability to multitask in a fast-paced environment. Make sure all guest inquiries, questions, and/or concerns are properly taken care of. Overseeing the scheduling of employees, making sure all shifts are filled as needed. Excellent communication and interpersonal skills. Maintain accurate and up-to-date records of guest information and room assignments. Skills / Qualifications
Over 2+ years of Hotel Front-Desk experience is a MUST. 3+ years of hospitality experience preferred. Familiarity with OPERA or OPERA CLOUD is a plus. Strong attention to detail and ability to multitask in a fast-paced environment. Strong organizational and time management skills. Strong written and verbal communication skills. Knowledge in Microsoft Office and other relevant computer systems. The Company is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Company are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Company will not tolerate discrimination or harassment based on any of these characteristics and encourages applicants of all ages.
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