Mercy Cedar Rapids
Patient Service Coordinator- Mercy Cardiology Clinic
Mercy Cedar Rapids, Cedar Rapids, Iowa, United States, 52404
Patient Service Coordinator- Mercy Cardiology Clinic
Pay Competitive Employment type Full-Time Job Description
Req#: 9690 This position supports Mercy's philosophy of patient centered care by providing excellent customer service and enables the facilitation of positive patient outcomes by providing administrative and clerical support to Mercy.
Job Duties
Answers telephone and disburses callers in a friendly, prompt and professional manner. Conveys messages accurately and appropriately. Prepares incoming medical record information for provider visit. Retrieves and disburses messages. Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures. Provides patient education as needed for the scheduled test/procedures. Handles routine billing questions as they arise and forwards more complex questions to the Mercy billing office as appropriate. Responds to medical record requests in a timely manner. Demonstrates a general understanding of the different insurance carriers (including Title 19 and Medicare) and their eligibility requirements. Utilizes and has full knowledge scheduling software and the fundamentals of the clinical software. Cross covers for other clerical staff as needs arise. Maintains work area in a clean, neat and orderly manner. Department Specific Duties
Maintains physician schedule in the scheduling software and in outlook. Creates weekly meeting agendas, with input for the team, records and distributes meeting minutes. Orders office supplies.
Knowledge, Skills and Abilities
Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.
Professional Experience
One year of relevant customer service experience preferred, previous experience in a medical office setting preferred.
Education
High School Diploma or equivalent preferred.
About the company
656 Mercy Medical Center is a Catholic hospital in Cedar Rapids, Iowa. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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Pay Competitive Employment type Full-Time Job Description
Req#: 9690 This position supports Mercy's philosophy of patient centered care by providing excellent customer service and enables the facilitation of positive patient outcomes by providing administrative and clerical support to Mercy.
Job Duties
Answers telephone and disburses callers in a friendly, prompt and professional manner. Conveys messages accurately and appropriately. Prepares incoming medical record information for provider visit. Retrieves and disburses messages. Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures. Provides patient education as needed for the scheduled test/procedures. Handles routine billing questions as they arise and forwards more complex questions to the Mercy billing office as appropriate. Responds to medical record requests in a timely manner. Demonstrates a general understanding of the different insurance carriers (including Title 19 and Medicare) and their eligibility requirements. Utilizes and has full knowledge scheduling software and the fundamentals of the clinical software. Cross covers for other clerical staff as needs arise. Maintains work area in a clean, neat and orderly manner. Department Specific Duties
Maintains physician schedule in the scheduling software and in outlook. Creates weekly meeting agendas, with input for the team, records and distributes meeting minutes. Orders office supplies.
Knowledge, Skills and Abilities
Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.
Professional Experience
One year of relevant customer service experience preferred, previous experience in a medical office setting preferred.
Education
High School Diploma or equivalent preferred.
About the company
656 Mercy Medical Center is a Catholic hospital in Cedar Rapids, Iowa. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
#J-18808-Ljbffr