Washington University in St. Louis
Insurance Billing/Collection Assistant III (Hybrid) - Physician Billing Services
Washington University in St. Louis, Saint Louis, Missouri, United States, 63146
Position Summary
Performs advanced follow-up on insurance billing and collection activities, makes collection calls, verifies the accuracy and completeness of insurance records and claims, contacts insurance companies and/or collection agencies, as well as other related duties to expedite payments from various payers for physician services.
Primary Duties & Responsibilities
Performs insurance follow-up billing and collection duties on various financial classifications to ensure timely and accurate payment of physician charges.
Reviews patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information, or other appropriate handling.
Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry.
Makes collection calls to insurance companies and/or patients to ensure timely payment of claims.
Contacts insurance companies regarding posting payments and collection agencies regarding payment reports.
Supports customer service unit in answering billing and collection questions.
Assists with training new staff.
Consistently meets the Quality Assurance (QA) and meaningful efficiency standards of working invoices each day and follows best practices for one-touch resolution as established within the department.
Interacts with management and staff members to discuss issues.
May act as Team Lead.
Assists with special projects.
Performs other duties as assigned by the supervisor and/or manager.
Working Conditions
Normal office environment.
Primarily remote with the exception of coming into the office at least once a month.
Physical and Equipment
Typically sitting at desk or table.
Repetitive wrist, hand or finger movement (PC typing).
Office equipment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications Education:
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications:
No specific certification is required for this position.
Work Experience:
Billing Or Insurance (3 Years)
Skills:
Not Applicable
Driver's License:
A driver's license is not required for this position.
More About This Job WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.
Preferred Qualifications Education:
Associate degree
Certifications:
No additional certification beyond what is stated in the Required Qualifications section.
Work Experience:
No additional work experience beyond what is stated in the Required Qualifications section.
Skills:
Claims Resolution, Collections Strategies, Communication, Computer Literacy, Confidential Data Handling, Epic EHR, Health Insurance Billing, HIPAA, ICD-10, Insurance Follow Up, Medical Billing and Coding, Medical Terminology, Microsoft Excel, Microsoft Word, Office Equipment, Team Leadership, Telephone Communications
Grade
C08-H
Salary Range
$20.57 - $30.84 / Hourly
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time.
Health: Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Transit: Free Metro transit U-Pass for eligible employees.
Retirement: 403(b) plan with employer contributions starting at 7%.
Wellness: Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, EAP, financial resources, access to dietitians, and more.
Family: Caregiver leave, childcare resources, tuition assistance for you and family up to certain limits.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO Statement Washington University in St. Louis is committed to equal employment opportunity and encourages applications from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building an inclusive environment and welcoming individuals from diverse backgrounds, experiences and perspectives.
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Performs advanced follow-up on insurance billing and collection activities, makes collection calls, verifies the accuracy and completeness of insurance records and claims, contacts insurance companies and/or collection agencies, as well as other related duties to expedite payments from various payers for physician services.
Primary Duties & Responsibilities
Performs insurance follow-up billing and collection duties on various financial classifications to ensure timely and accurate payment of physician charges.
Reviews patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information, or other appropriate handling.
Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry.
Makes collection calls to insurance companies and/or patients to ensure timely payment of claims.
Contacts insurance companies regarding posting payments and collection agencies regarding payment reports.
Supports customer service unit in answering billing and collection questions.
Assists with training new staff.
Consistently meets the Quality Assurance (QA) and meaningful efficiency standards of working invoices each day and follows best practices for one-touch resolution as established within the department.
Interacts with management and staff members to discuss issues.
May act as Team Lead.
Assists with special projects.
Performs other duties as assigned by the supervisor and/or manager.
Working Conditions
Normal office environment.
Primarily remote with the exception of coming into the office at least once a month.
Physical and Equipment
Typically sitting at desk or table.
Repetitive wrist, hand or finger movement (PC typing).
Office equipment.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications Education:
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications:
No specific certification is required for this position.
Work Experience:
Billing Or Insurance (3 Years)
Skills:
Not Applicable
Driver's License:
A driver's license is not required for this position.
More About This Job WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.
Preferred Qualifications Education:
Associate degree
Certifications:
No additional certification beyond what is stated in the Required Qualifications section.
Work Experience:
No additional work experience beyond what is stated in the Required Qualifications section.
Skills:
Claims Resolution, Collections Strategies, Communication, Computer Literacy, Confidential Data Handling, Epic EHR, Health Insurance Billing, HIPAA, ICD-10, Insurance Follow Up, Medical Billing and Coding, Medical Terminology, Microsoft Excel, Microsoft Word, Office Equipment, Team Leadership, Telephone Communications
Grade
C08-H
Salary Range
$20.57 - $30.84 / Hourly
The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal: Up to 22 days of vacation, 10 recognized holidays, and sick time.
Health: Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Transit: Free Metro transit U-Pass for eligible employees.
Retirement: 403(b) plan with employer contributions starting at 7%.
Wellness: Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, EAP, financial resources, access to dietitians, and more.
Family: Caregiver leave, childcare resources, tuition assistance for you and family up to certain limits.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO Statement Washington University in St. Louis is committed to equal employment opportunity and encourages applications from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building an inclusive environment and welcoming individuals from diverse backgrounds, experiences and perspectives.
#J-18808-Ljbffr