Washington University in St. Louis
Insurance Billing/Collection Assistant III (Hybrid) - Physician Billing Services
Washington University in St. Louis, Saint Louis, Missouri, United States, 63146
Overview
Insurance Billing/Collection Assistant III (Hybrid) - Physician Billing Services at Washington University in St. Louis. Performs advanced follow-up on insurance billing and collection activities, makes collection calls, verifies the accuracy and completeness of insurance records and claims, contacts insurance companies and/or collection agencies, and performs related duties to expedite payments from various payers for physician services. Responsibilities
Performs insurance follow-up billing and collection duties on various financial classifications to ensure timely and accurate payment of physician charges. Reviews patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information, or other appropriate handling. Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry. Makes collection calls to insurance companies and/or patients to ensure timely payment of claims. Contacts insurance companies regarding posting payments and collection agencies regarding payment reports. Supports customer service unit in answering billing and collection questions. Assists with training new staff. Consistently meets the Quality Assurance (QA) and meaningful efficiency standards of working invoices each day and follows best practices for one-touch resolution as established within the department. Interacts with management and staff members to discuss issues. May act as Team Lead. Assists with special projects. Performs other duties as assigned by the supervisor and/or manager. Working Conditions
Job Location/Working Conditions: Normal office environment. Primarily remote with the exception of coming into the office at least once a month. Physical Effort: Typically sitting at desk or table. Repetitive wrist, hand or finger movement (PC typing). Equipment: Office equipment. Qualifications
Required Qualifications High school diploma or equivalent high school certification or combination of education and/or experience. No specific certification is required for this position. Billing Or Insurance (3 Years) (Work Experience) Skills: Not Applicable A driver's license is not required for this position. Preferred Qualifications Associate degree Additional Information All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening: All external candidates receiving an offer for employment will be required to submit to pre-employment screening including criminal background checks and other checks as applicable. Offers are contingent upon successful completion of required screening. Benefits
Salary: $20.57 - $30.84 per hour. The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including qualifications and performance. Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Free Metro transit U-Pass for eligible employees. Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%. EEO Statement
Washington University in St. Louis is committed to equal employment opportunity and encourages applications from underrepresented groups. It provides equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. The University supports an inclusive environment and welcomes diverse backgrounds, experiences and perspectives.
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Insurance Billing/Collection Assistant III (Hybrid) - Physician Billing Services at Washington University in St. Louis. Performs advanced follow-up on insurance billing and collection activities, makes collection calls, verifies the accuracy and completeness of insurance records and claims, contacts insurance companies and/or collection agencies, and performs related duties to expedite payments from various payers for physician services. Responsibilities
Performs insurance follow-up billing and collection duties on various financial classifications to ensure timely and accurate payment of physician charges. Reviews patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information, or other appropriate handling. Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry. Makes collection calls to insurance companies and/or patients to ensure timely payment of claims. Contacts insurance companies regarding posting payments and collection agencies regarding payment reports. Supports customer service unit in answering billing and collection questions. Assists with training new staff. Consistently meets the Quality Assurance (QA) and meaningful efficiency standards of working invoices each day and follows best practices for one-touch resolution as established within the department. Interacts with management and staff members to discuss issues. May act as Team Lead. Assists with special projects. Performs other duties as assigned by the supervisor and/or manager. Working Conditions
Job Location/Working Conditions: Normal office environment. Primarily remote with the exception of coming into the office at least once a month. Physical Effort: Typically sitting at desk or table. Repetitive wrist, hand or finger movement (PC typing). Equipment: Office equipment. Qualifications
Required Qualifications High school diploma or equivalent high school certification or combination of education and/or experience. No specific certification is required for this position. Billing Or Insurance (3 Years) (Work Experience) Skills: Not Applicable A driver's license is not required for this position. Preferred Qualifications Associate degree Additional Information All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Pre-Employment Screening: All external candidates receiving an offer for employment will be required to submit to pre-employment screening including criminal background checks and other checks as applicable. Offers are contingent upon successful completion of required screening. Benefits
Salary: $20.57 - $30.84 per hour. The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including qualifications and performance. Up to 22 days of vacation, 10 recognized holidays, and sick time. Competitive health insurance packages with priority appointments and lower copays/coinsurance. Free Metro transit U-Pass for eligible employees. Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%. EEO Statement
Washington University in St. Louis is committed to equal employment opportunity and encourages applications from underrepresented groups. It provides equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. The University supports an inclusive environment and welcomes diverse backgrounds, experiences and perspectives.
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