Woodland Heights Medical Center
The Director, Patient Access is responsible for strategic leadership, operational oversight, and performance management of patient access functions across the facility and off-site locations. This role directs registration, insurance verification, financial counseling, scheduling, and other front-end revenue cycle processes to optimize patient experience and revenue integrity.
The Director, Patient Access ensures compliance with regulatory requirements, drives process improvements, and fosters collaboration between patient access teams and key stakeholders, including medical staff, administration, and revenue cycle leadership.
Essential Functions
Leads, manages, and mentors patient access professionals across multiple locations, ensuring high levels of performance, productivity, and customer service. Develops staffing models, recruitment strategies, and retention initiatives, ensuring the department meets operational demands while fostering a positive workplace culture. Oversees all patient access functions, including registration, insurance verification, scheduling, pre-authorization, financial counseling, and point-of-service collections. Implements and enforces standardized policies and procedures to drive efficiency, minimize errors, and improve financial outcomes. Monitors departmental workflows and KPIs, ensuring timely completion of registration, eligibility verification, recurring discharges, audits, unbilled accounts, and insurance validations. Collaborates with the Shared Services Center (SSC) and facility CFO, ensuring alignment with revenue cycle best practices and proactively addressing areas for improvement. Ensures compliance with regulatory, audit, and accreditation requirements, tracking performance and implementing corrective actions when necessary. Works closely with other hospital departments and physician offices, improving coordination between clinical and financial teams to optimize patient throughput. Develops and implements training programs for staff, ensuring adherence to policies, revenue cycle workflows, and regulatory guidelines. Performs other duties as assigned. Maintains regular and reliable attendance. Complies with all policies and standards. Leadership Responsibilities
Supervision and Staff Management: Provides leadership, mentorship, and professional development opportunities for departmental staff. Strategic Planning and Financial Oversight: Collaborates with hospital leadership to set the strategic direction for the department, including budgeting, resource allocation, and long-term planning. Quality Assurance and Regulatory Compliance: Ensures compliance with all relevant regulatory bodies. Collaboration and Communication: Works closely with leadership teams to coordinate and improve service delivery. Qualifications
Bachelor's Degree in relevant field required or seven (7) plus years of direct experience in lieu of a Bachelor's degree required. Master's Degree preferred. 3-5 years of experience in closely related field with Bachelor's degree required. 3-5 years of previous leadership experience preferred. Knowledge, Skills and Abilities
Strong leadership, organizational, and communication skills. Ability to collaborate with interdisciplinary teams and manage cross-functional relationships. Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement. Communicate effectively with leadership, team members, and stakeholders. Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines. Problem-solving and critical thinking skills. In-depth knowledge of industry best practices and regulatory compliance (if applicable). Strong organizational and time management skills. Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.
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Leads, manages, and mentors patient access professionals across multiple locations, ensuring high levels of performance, productivity, and customer service. Develops staffing models, recruitment strategies, and retention initiatives, ensuring the department meets operational demands while fostering a positive workplace culture. Oversees all patient access functions, including registration, insurance verification, scheduling, pre-authorization, financial counseling, and point-of-service collections. Implements and enforces standardized policies and procedures to drive efficiency, minimize errors, and improve financial outcomes. Monitors departmental workflows and KPIs, ensuring timely completion of registration, eligibility verification, recurring discharges, audits, unbilled accounts, and insurance validations. Collaborates with the Shared Services Center (SSC) and facility CFO, ensuring alignment with revenue cycle best practices and proactively addressing areas for improvement. Ensures compliance with regulatory, audit, and accreditation requirements, tracking performance and implementing corrective actions when necessary. Works closely with other hospital departments and physician offices, improving coordination between clinical and financial teams to optimize patient throughput. Develops and implements training programs for staff, ensuring adherence to policies, revenue cycle workflows, and regulatory guidelines. Performs other duties as assigned. Maintains regular and reliable attendance. Complies with all policies and standards. Leadership Responsibilities
Supervision and Staff Management: Provides leadership, mentorship, and professional development opportunities for departmental staff. Strategic Planning and Financial Oversight: Collaborates with hospital leadership to set the strategic direction for the department, including budgeting, resource allocation, and long-term planning. Quality Assurance and Regulatory Compliance: Ensures compliance with all relevant regulatory bodies. Collaboration and Communication: Works closely with leadership teams to coordinate and improve service delivery. Qualifications
Bachelor's Degree in relevant field required or seven (7) plus years of direct experience in lieu of a Bachelor's degree required. Master's Degree preferred. 3-5 years of experience in closely related field with Bachelor's degree required. 3-5 years of previous leadership experience preferred. Knowledge, Skills and Abilities
Strong leadership, organizational, and communication skills. Ability to collaborate with interdisciplinary teams and manage cross-functional relationships. Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement. Communicate effectively with leadership, team members, and stakeholders. Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines. Problem-solving and critical thinking skills. In-depth knowledge of industry best practices and regulatory compliance (if applicable). Strong organizational and time management skills. Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.
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