Inova Health
Patient Access Supervisor – Inova Health
The Patient Access Supervisor leads others in planning, implementing and facilitating organizational change. Counsels patients on financial liability using available financial counseling tools to achieve maximum reimbursement for patient services and utilizes effective decision-making skills to resolve issues. Verifies and enters insurance information and authorization/referral requirements into databases. Utilizes coaching approaches to improve individual performance and fosters development while organizing work to achieve maximum efficiency.
Shift Schedule Full-time day shift Monday – Friday, 11:00 a.m. – 7:30 p.m. Will cover other shifts as needed including weekends and holidays at the Oakville site.
Job Responsibilities
Oversees and assists team members in assigned functional area, ensuring the team meets key deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
Collaborates with colleagues, other managers, and team leaders to solve cross-departmental issues and conflicts; coaches staff/team on analysis and decision-making methods and tools; shares lessons learned with staff/team and other departments.
Coaches staff to be proactive in identifying problems and developing/recommending solutions; facilitates staff and team problem solving sessions by using structured problem solving methods/tools; shares accomplishments in identifying/resolving problems across teams/staff.
Recognizes and resolves system and payer rejections/denials by using established courses of action.
Stays current with relevant insurance, contractual and third-party payer regulations, medical policies, transaction/code sets and general payment methods needed to ensure proper adjudication and compliance with industry standards.
Develops and implements a monitoring process to ensure that applications/grants are submitted timely and post-submission follow-ups are current.
Monitors individual and team progress toward meeting goals, gives specific and timely feedback, encourages staff to identify resources and information needed to accomplish goals, plans daily and weekly work to meet deadlines and priorities, and works collaboratively to build development plans that develop competence to achieve goals and priorities.
Educates and training others in financial counseling policies and procedures; participates in process improvement activities and makes recommendations for new or revised policies and procedures.
Maintains knowledge of changes in the healthcare industry that impact insurance verification while making recommendations for implementations; recognizes the needs of and conducts appropriate conversations with individuals whose roles are impacted by change initiatives.
May perform additional duties as assigned.
Minimum Requirements
3 years patient access experience.
High school diploma or equivalent.
Preferred Qualifications
4 years healthcare leadership experience.
ED experience.
Benefits
Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance: offering paid time off and paid parental leave.
EEO Statement Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.
#J-18808-Ljbffr
Shift Schedule Full-time day shift Monday – Friday, 11:00 a.m. – 7:30 p.m. Will cover other shifts as needed including weekends and holidays at the Oakville site.
Job Responsibilities
Oversees and assists team members in assigned functional area, ensuring the team meets key deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
Collaborates with colleagues, other managers, and team leaders to solve cross-departmental issues and conflicts; coaches staff/team on analysis and decision-making methods and tools; shares lessons learned with staff/team and other departments.
Coaches staff to be proactive in identifying problems and developing/recommending solutions; facilitates staff and team problem solving sessions by using structured problem solving methods/tools; shares accomplishments in identifying/resolving problems across teams/staff.
Recognizes and resolves system and payer rejections/denials by using established courses of action.
Stays current with relevant insurance, contractual and third-party payer regulations, medical policies, transaction/code sets and general payment methods needed to ensure proper adjudication and compliance with industry standards.
Develops and implements a monitoring process to ensure that applications/grants are submitted timely and post-submission follow-ups are current.
Monitors individual and team progress toward meeting goals, gives specific and timely feedback, encourages staff to identify resources and information needed to accomplish goals, plans daily and weekly work to meet deadlines and priorities, and works collaboratively to build development plans that develop competence to achieve goals and priorities.
Educates and training others in financial counseling policies and procedures; participates in process improvement activities and makes recommendations for new or revised policies and procedures.
Maintains knowledge of changes in the healthcare industry that impact insurance verification while making recommendations for implementations; recognizes the needs of and conducts appropriate conversations with individuals whose roles are impacted by change initiatives.
May perform additional duties as assigned.
Minimum Requirements
3 years patient access experience.
High school diploma or equivalent.
Preferred Qualifications
4 years healthcare leadership experience.
ED experience.
Benefits
Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance: offering paid time off and paid parental leave.
EEO Statement Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.
#J-18808-Ljbffr