Domino Printing Sciences
Overview
Job Title: DP Field Service Engineer Location: Field Based (North America) Compensation: $75,000 - $90,000 (based on qualifications) Position Summary: This position is responsible for providing technical support on operation, repair and maintenance of Domino Digital Inkjet Printing products at customer sites. Responsibilities
Provide technical support on operation, repair and maintenance of Domino Digital Inkjet Printing products as needed through on-site visits Provide telephone/remote technical support for equipment at sites throughout North America Initiate proactive action on behalf of the customer, e.g. preventative maintenance Provide closed-loop feedback on all escalated actions Develop customer relationships that breed loyalty Actively promote the features and benefits of Domino products Actively engages other areas of the business when opportunities exist Other Responsibilities
Maintain accurate service records in SMax, including customer contacts, machine configuration, service reports, etc Ensure 100 % customer satisfaction by having customer signature on all service visit reports Provide accurate timesheets each week Submit accurate expense reports in a timely fashion each week What You Need
Education & Experience
Bachelor’s degree preferred or at least 5 years of experience At least 3 years of experience troubleshooting and repairing complex electro-mechanical equipment (Inkjet experience a plus) Label industry experience is a plus (HP, Durst, Omet, Screen, Xeikon, Canon, Kodak) Experience with frequent travel away from home Monday-Friday required, proven “road warrior” Valid Driver’s License required Skills & Knowledge
Excellent Communication Skills Able to work with different levels of employees/customers Excellent time management skills with a proven ability to meet deadlines Strong knowledge of Microsoft Office – Excel; PowerPoint and Word Strong analytical and problem-solving skills Ability to prioritize tasks and ask for help when necessary Physical Demands
Heavy work. 50 to 100 pounds of force occasionally, 25 to 50 pounds frequently, 10 to 20 pounds constantly; movements such as pushing, pulling, stooping, reaching, driving, kneeling, crawling, and climbing may be required. Health & Safety Concerns
Chemical hazards - solvents, adhesives, paints, toxic dusts, among other potentially toxic fumes or acids General Office Environment About Domino
Also known as Domino Amjet, Domino North America is the US and Canadian division of Domino Printing Sciences - a global expert in industrial printers. Specializing in digital printing presses as well as traceability solutions for sectors as diverse as food, beverage, life sciences, packaging, cleaning, personal care, building and construction. Our technology prints onto products you encounter every single day from beverage cans to household goods, to industrial glass to the cardboard boxes they were shipped in - and everything in between. Domino Amjet is the leader in Digital Printing with our innovative state of the art Inkjet Digital Printing technology and customer focused mission. The Domino Difference is how we set ourselves apart from the competition. Founded in 1978, the Domino Group operates through a global network of 25 subsidiary offices and more than 200 distributors, in over 120 countries employing over 2,600 people worldwide with manufacturing facilities situated in UK, China, Germany, India, Sweden and USA. Domino North America is proud to be part of the Top 15 best Places to Work in Illinois in 2023 and our eNPS (Employee Net Promoter Score) is consistently above 50. We invite you to visit https://www.domino-printing.com/en-us/home to learn more about “The Domino Difference”? Company Benefits
3 medical plans, Traditional PPO, Value PPO and High Deductible Health Plan with a Health Savings Account Flexible Spending Accounts Dental and Vision Plans Company paid Life and AD&D Insurance, short-term and long-term disability insurance Voluntary life and AD&D insurance for employees and eligible dependents 401(k) Retirement Plan with generous employer match Voluntary benefits such as pet insurance, legal assistance and Aflac Vacation, Sick Days, Floating Holidays and Company Holidays Annual Bonus Summer Friday Program that runs from May to October* Company closure between Christmas and New Years* Hybrid or fully remote work schedules* Please note, due to business needs these programs may not be available for all positions U.S. Equal Employment Opportunity Domino Amjet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Printing Services
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Job Title: DP Field Service Engineer Location: Field Based (North America) Compensation: $75,000 - $90,000 (based on qualifications) Position Summary: This position is responsible for providing technical support on operation, repair and maintenance of Domino Digital Inkjet Printing products at customer sites. Responsibilities
Provide technical support on operation, repair and maintenance of Domino Digital Inkjet Printing products as needed through on-site visits Provide telephone/remote technical support for equipment at sites throughout North America Initiate proactive action on behalf of the customer, e.g. preventative maintenance Provide closed-loop feedback on all escalated actions Develop customer relationships that breed loyalty Actively promote the features and benefits of Domino products Actively engages other areas of the business when opportunities exist Other Responsibilities
Maintain accurate service records in SMax, including customer contacts, machine configuration, service reports, etc Ensure 100 % customer satisfaction by having customer signature on all service visit reports Provide accurate timesheets each week Submit accurate expense reports in a timely fashion each week What You Need
Education & Experience
Bachelor’s degree preferred or at least 5 years of experience At least 3 years of experience troubleshooting and repairing complex electro-mechanical equipment (Inkjet experience a plus) Label industry experience is a plus (HP, Durst, Omet, Screen, Xeikon, Canon, Kodak) Experience with frequent travel away from home Monday-Friday required, proven “road warrior” Valid Driver’s License required Skills & Knowledge
Excellent Communication Skills Able to work with different levels of employees/customers Excellent time management skills with a proven ability to meet deadlines Strong knowledge of Microsoft Office – Excel; PowerPoint and Word Strong analytical and problem-solving skills Ability to prioritize tasks and ask for help when necessary Physical Demands
Heavy work. 50 to 100 pounds of force occasionally, 25 to 50 pounds frequently, 10 to 20 pounds constantly; movements such as pushing, pulling, stooping, reaching, driving, kneeling, crawling, and climbing may be required. Health & Safety Concerns
Chemical hazards - solvents, adhesives, paints, toxic dusts, among other potentially toxic fumes or acids General Office Environment About Domino
Also known as Domino Amjet, Domino North America is the US and Canadian division of Domino Printing Sciences - a global expert in industrial printers. Specializing in digital printing presses as well as traceability solutions for sectors as diverse as food, beverage, life sciences, packaging, cleaning, personal care, building and construction. Our technology prints onto products you encounter every single day from beverage cans to household goods, to industrial glass to the cardboard boxes they were shipped in - and everything in between. Domino Amjet is the leader in Digital Printing with our innovative state of the art Inkjet Digital Printing technology and customer focused mission. The Domino Difference is how we set ourselves apart from the competition. Founded in 1978, the Domino Group operates through a global network of 25 subsidiary offices and more than 200 distributors, in over 120 countries employing over 2,600 people worldwide with manufacturing facilities situated in UK, China, Germany, India, Sweden and USA. Domino North America is proud to be part of the Top 15 best Places to Work in Illinois in 2023 and our eNPS (Employee Net Promoter Score) is consistently above 50. We invite you to visit https://www.domino-printing.com/en-us/home to learn more about “The Domino Difference”? Company Benefits
3 medical plans, Traditional PPO, Value PPO and High Deductible Health Plan with a Health Savings Account Flexible Spending Accounts Dental and Vision Plans Company paid Life and AD&D Insurance, short-term and long-term disability insurance Voluntary life and AD&D insurance for employees and eligible dependents 401(k) Retirement Plan with generous employer match Voluntary benefits such as pet insurance, legal assistance and Aflac Vacation, Sick Days, Floating Holidays and Company Holidays Annual Bonus Summer Friday Program that runs from May to October* Company closure between Christmas and New Years* Hybrid or fully remote work schedules* Please note, due to business needs these programs may not be available for all positions U.S. Equal Employment Opportunity Domino Amjet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Printing Services
#J-18808-Ljbffr