Domino Printing Sciences
Customer Service Engineer - Warren, OH
Domino Printing Sciences, Gurnee, Illinois, United States, 60031
Overview
Job Title: Customer Service Engineer Compensation: $62,000 - $80,000 (based on qualifications) Position Summary This position is responsible for providing field service for Domino Printing Equipment, providing customer management through commercial awareness, and contributing positively and proactively to the Domino support team. Location Field Based Responsibilities / Essential Functions
Travel to locations including customers, vendors, and Domino offices Provide field service for Domino printing equipment at Ultium Cell Warren OH full time Provide onsite technical training on operation, repair and maintenance of Domino products Diagnose, troubleshoot and repair system problems at customer sites Carry out preventative maintenance service to maximize uptime in line with customer production schedules and equipment specifications Provide telephone technical support including rotational after-hours, weekends and holidays on call Provide customer management through commercial awareness, focusing on retention and growth Display total account management by focusing on what needs to be done and taking the appropriate action Initiate proactive action on behalf of the customer Provide closed loop feedback on all escalated customer actions Develop customer relationships that breed loyalty Actively promote the features and benefits of Domino product and aftermarket range Actively engage other areas of the business when opportunities exist Understand the customers’ needs and align DAI resources to deliver value Contribute positively and proactively to the Domino support team Work well with sales and the internal organization Contribute positively to the development of the DAI organization Represent Domino in a professional manner at all times Fully participate in company meetings including department specific meetings Provide effective communication to functional relationship groups Be available and responsive to answer queries from sales force regarding fundamental, technical and integration capabilities Provide timely response to internal and external customers. Internal customers are defined as any Domino Entity; external customers are defined as any Domino customer Manage Domino parts inventory for accuracy and install base profile What You Need
Education & Experience
Associates degree in electronics or equivalent military experience required At least 2 years of related field service experience preferred Valid Driver’s License required Skills & Knowledge
Excellent Communication Skills Able to work with different levels of employees/customers Good time management Strong analytical and problem-solving skills Ability to prioritize tasks and to delegate them when appropriate Self-motivated/organized, and operates without the need for direct supervision/guidance Physical Demands
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a small amount of force constantly to move objects. Pushing, pulling, stooping, reaching, manipulation, driving, kneeling, crawling, and climbing may be required. Health & Safety Concerns
General Office Environment Company Benefits
3 medical plans: Traditional PPO, Value PPO and High Deductible Health Plan with an HSA Flexible Spending Accounts Dental and Vision Plans Company paid Life and AD&D Insurance, short-term and long-term disability insurance Voluntary life and AD&D insurance for employees and eligible dependents 401(k) Retirement Plan with generous employer match Voluntary benefits such as pet insurance, legal assistance and Aflac Vacation, Sick Days, Floating Holidays and Company Holidays Annual Bonus Summer Friday Program (May to October) Company closure between Christmas and New Year Hybrid or fully remote work schedules Note: these programs may not be available for all positions due to business needs U.S. Equal Employment Opportunity: Domino Amjet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
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Job Title: Customer Service Engineer Compensation: $62,000 - $80,000 (based on qualifications) Position Summary This position is responsible for providing field service for Domino Printing Equipment, providing customer management through commercial awareness, and contributing positively and proactively to the Domino support team. Location Field Based Responsibilities / Essential Functions
Travel to locations including customers, vendors, and Domino offices Provide field service for Domino printing equipment at Ultium Cell Warren OH full time Provide onsite technical training on operation, repair and maintenance of Domino products Diagnose, troubleshoot and repair system problems at customer sites Carry out preventative maintenance service to maximize uptime in line with customer production schedules and equipment specifications Provide telephone technical support including rotational after-hours, weekends and holidays on call Provide customer management through commercial awareness, focusing on retention and growth Display total account management by focusing on what needs to be done and taking the appropriate action Initiate proactive action on behalf of the customer Provide closed loop feedback on all escalated customer actions Develop customer relationships that breed loyalty Actively promote the features and benefits of Domino product and aftermarket range Actively engage other areas of the business when opportunities exist Understand the customers’ needs and align DAI resources to deliver value Contribute positively and proactively to the Domino support team Work well with sales and the internal organization Contribute positively to the development of the DAI organization Represent Domino in a professional manner at all times Fully participate in company meetings including department specific meetings Provide effective communication to functional relationship groups Be available and responsive to answer queries from sales force regarding fundamental, technical and integration capabilities Provide timely response to internal and external customers. Internal customers are defined as any Domino Entity; external customers are defined as any Domino customer Manage Domino parts inventory for accuracy and install base profile What You Need
Education & Experience
Associates degree in electronics or equivalent military experience required At least 2 years of related field service experience preferred Valid Driver’s License required Skills & Knowledge
Excellent Communication Skills Able to work with different levels of employees/customers Good time management Strong analytical and problem-solving skills Ability to prioritize tasks and to delegate them when appropriate Self-motivated/organized, and operates without the need for direct supervision/guidance Physical Demands
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a small amount of force constantly to move objects. Pushing, pulling, stooping, reaching, manipulation, driving, kneeling, crawling, and climbing may be required. Health & Safety Concerns
General Office Environment Company Benefits
3 medical plans: Traditional PPO, Value PPO and High Deductible Health Plan with an HSA Flexible Spending Accounts Dental and Vision Plans Company paid Life and AD&D Insurance, short-term and long-term disability insurance Voluntary life and AD&D insurance for employees and eligible dependents 401(k) Retirement Plan with generous employer match Voluntary benefits such as pet insurance, legal assistance and Aflac Vacation, Sick Days, Floating Holidays and Company Holidays Annual Bonus Summer Friday Program (May to October) Company closure between Christmas and New Year Hybrid or fully remote work schedules Note: these programs may not be available for all positions due to business needs U.S. Equal Employment Opportunity: Domino Amjet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
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