Operations Engineer

Be Part of Our Next Chapter For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started! We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose — Creating Connections. Empowering Partnerships. Always Evolving. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences. The Operations Engineer has expertise and experience in Operations or DevOps, and is responsible for either being assigned to a development squad for application infrastructure help/assistance or more broadly working on organisational infrastructure within the centralised Ops Team from a Deployment and Monitoring perspective. Role Responsibilities Working alongside a DevOps culture Familiarity with DevOps principles – automation, CI/CD pipelines, collaboration, etc Research, analyse and find best practice solutions that align to the program needs Ability to work towards helping provide advice to clients and work alongside junior team members to help design improvements to the platform Managing and maintaining 100 AWS instances across 50 VPCs globally Managing a global fleet of tens of thousands of Linux powered IoT devices Following system monitoring and responding to alerts to ensure system uptime Identifying, investigating and analysing current business processes, procedures and work practices looking at new ways to incorporate into our products Work with the team to proactively champion identifying & implementing new initiatives & solutions that enhance our cloud infrastructure Comfortable with deployments to a wide range of devices in dev/uat and Prod environments Role Requirements Highly knowledgeable of AWS Solid grasp of advanced containerization concepts including Docker Creating training and user documentation and conducting formal training for more junior team members Working with a hybrid software stack of microservices and serverless functions Strong capabilities in bash and python scripting Strong Linux system and network administration skills (we mostly use Ubuntu) Automation and templating driven attitude with a good understanding of IaC (such as CloudFormation) Experience in configuration management tools Experience in monitoring and observability dashboard tools like SumoLogic, AWS CloudWatch About Coates We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent. Join a Crew that Cares Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives). The benefits include an annual market competitive bonus program and our “Thrive Program” which includes a suite of flexible work options because we’re strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a “Give Back Day” to allow our Crew an opportunity to make an impact in the community. Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

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