Convene
Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.
What You’ll Do The Event Production Manager serves as the primary point of contact for clients throughout the planning process, working closely with our on‑site event, technology, and control room teams to deliver a seamless event experience from start to finish.
As The Event Production Manager, You Will
Plan and oversee all aspects of meetings programs across our physical, hybrid and virtual products.
Effectively communicate both verbally and written with all levels of associates, clients, and all Convene departments in a friendly, courteous, and service‑oriented manner.
Listen to, understand, and clarify concerns raised by associates and clients.
Serve as a pre‑sales support function for our Sales team to advise on applicable deadlines and requirements to ensure a successful event.
Schedule and host kick‑off call with client.
Develop event timelines, communicate & enforce all pre‑production deadlines to clients.
Serve as the primary point of contact for the client leading up to day‑of event.
Prepare and distribute all room diagrams.
Work closely with culinary and service team to finalize menus and timing.
Partner closely with our AV teams to ensure the client’s AV needs are understood, communicated to AV Operations, and executed properly.
Recommend and coordinate with third‑party vendors for event enhancements and experiences.
Host client Run of Show Review with AV Production team for Hybrid Events.
Create and maintain detailed event documentation for each booking.
Track project timelines and status updates in Clickup.
Responsible for the creation of PEO’s, program diagrams, and invoices for post‑contract add‑ons.
Support our Event Site Production team with livestream event platform details.
Conduct pre‑event and post‑event debriefs for our internal stakeholders.
Follow up with client with any post‑event deliverables.
Conduct weekly regular PEO meetings with on‑site operations teams.
Provide status updates to internal and external stakeholders on pre‑production milestones.
Supervise proper calculation of all program checks and ensure client approval and signatures.
Ensure collection of all program balances.
What We Look For
3+ years in a customer facing role.
Prior experience in event planning and project management.
Comfort using web‑based collaboration tools including Slack, Salesforce, SmartSheets, and Google Suite.
Familiarity with SaaS, event platform/video/web conferencing a plus.
Strong business acumen and staying cool under pressure.
Natural problem solver, obsessed with finding appropriate solutions to meet customer needs.
Able to multitask, and obsessed with customer satisfaction.
Compensation Salary Min: $70,000 Salary Max: $75,000
This role is also eligible for Convene’s annual incentive performance bonus plan.
We’re Here For You Health and Wellness
Excellent health coverage for you and your family starting day one.
24/7 virtual care through Centivo Care.
Employee Assistance Program: emotional well‑being and support for everyday life.
Fertility & family planning through Kindbody.
Time Off and Work‑Life Balance
Generous paid time off plus time off for your birthday.
A holiday closure each year to allow all employees to unplug and recharge.
Paid time off for new parents: maternity, paternity, adoption.
Financial Support and Benefits
401K plan with company matching.
Financial support for education: for attending conferences, taking courses, or gaining certifications.
Professional Development and Recognition
Continuous professional and personal development support.
Employee recognition and reward programs to mark achievements and milestones.
Community and Impact
Opportunities to volunteer, donate, and participate in community give‑back initiatives.
The opportunity to have a significant impact on your team and the business in the work that you do.
#J-18808-Ljbffr
What You’ll Do The Event Production Manager serves as the primary point of contact for clients throughout the planning process, working closely with our on‑site event, technology, and control room teams to deliver a seamless event experience from start to finish.
As The Event Production Manager, You Will
Plan and oversee all aspects of meetings programs across our physical, hybrid and virtual products.
Effectively communicate both verbally and written with all levels of associates, clients, and all Convene departments in a friendly, courteous, and service‑oriented manner.
Listen to, understand, and clarify concerns raised by associates and clients.
Serve as a pre‑sales support function for our Sales team to advise on applicable deadlines and requirements to ensure a successful event.
Schedule and host kick‑off call with client.
Develop event timelines, communicate & enforce all pre‑production deadlines to clients.
Serve as the primary point of contact for the client leading up to day‑of event.
Prepare and distribute all room diagrams.
Work closely with culinary and service team to finalize menus and timing.
Partner closely with our AV teams to ensure the client’s AV needs are understood, communicated to AV Operations, and executed properly.
Recommend and coordinate with third‑party vendors for event enhancements and experiences.
Host client Run of Show Review with AV Production team for Hybrid Events.
Create and maintain detailed event documentation for each booking.
Track project timelines and status updates in Clickup.
Responsible for the creation of PEO’s, program diagrams, and invoices for post‑contract add‑ons.
Support our Event Site Production team with livestream event platform details.
Conduct pre‑event and post‑event debriefs for our internal stakeholders.
Follow up with client with any post‑event deliverables.
Conduct weekly regular PEO meetings with on‑site operations teams.
Provide status updates to internal and external stakeholders on pre‑production milestones.
Supervise proper calculation of all program checks and ensure client approval and signatures.
Ensure collection of all program balances.
What We Look For
3+ years in a customer facing role.
Prior experience in event planning and project management.
Comfort using web‑based collaboration tools including Slack, Salesforce, SmartSheets, and Google Suite.
Familiarity with SaaS, event platform/video/web conferencing a plus.
Strong business acumen and staying cool under pressure.
Natural problem solver, obsessed with finding appropriate solutions to meet customer needs.
Able to multitask, and obsessed with customer satisfaction.
Compensation Salary Min: $70,000 Salary Max: $75,000
This role is also eligible for Convene’s annual incentive performance bonus plan.
We’re Here For You Health and Wellness
Excellent health coverage for you and your family starting day one.
24/7 virtual care through Centivo Care.
Employee Assistance Program: emotional well‑being and support for everyday life.
Fertility & family planning through Kindbody.
Time Off and Work‑Life Balance
Generous paid time off plus time off for your birthday.
A holiday closure each year to allow all employees to unplug and recharge.
Paid time off for new parents: maternity, paternity, adoption.
Financial Support and Benefits
401K plan with company matching.
Financial support for education: for attending conferences, taking courses, or gaining certifications.
Professional Development and Recognition
Continuous professional and personal development support.
Employee recognition and reward programs to mark achievements and milestones.
Community and Impact
Opportunities to volunteer, donate, and participate in community give‑back initiatives.
The opportunity to have a significant impact on your team and the business in the work that you do.
#J-18808-Ljbffr