Epiroc
Join to apply for the
Field Service Technician
role at
Epiroc Location:
Temecula, CA Work Type:
The shift is 7:00 AM to 4:00 PM, Monday to Friday. However, the job requires long days, overnight working & OT Sponsorship & Relocation:
This opportunity is
NOT approved for Visa sponsorship
and only candidates who currently have the right to work in the United States of America will be considered. This opportunity
MAY provide relocation
and will be discussed for the exceptional candidates looking to relocate to the job location Mission:
Field Service Technicians provide thorough service support for technical problems, monitoring, testing, and demonstrations that result in minimizing downtime, reducing costs or promoting our product capabilities in the case of a test or demo. The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, toxic or caustic chemicals and the risk of electrical shock. Responsibilities: Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols Complete daily work assignments as requested from the customer or supervisor Ability to use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems Understand Company’s warranty policy and be able to take initiative on processing warranty claim reports in the field Understand and adhere to Company safety and environmental requirements Always maintain courteous and professional demeanor and communication with customers and internal staff Level 2: Provide warranty support; evaluating and validating claims, discussing issues with Product Company, and submitting service reports to support claims Communicate service and other relevant activities to the Customer and the Service Manager through daily service reports or relevant forms, e-mail and telephone communication Be able to support varied activities, with simultaneous project and deadlines in a fast-paced environment Level 3: Use specialized expertise and ingenuity to develop solutions customized to issues specific to customers Rebuild various complete components to OEM specifications in service shop Ability to perform essential functions of the job on the various equipment types supporting all business line areas Serve as a subject matter expert for other service technicians, support with their training and development Requirements: The successful candidate should have basic computer skills, be familiar with Epiroc equipment, have previous work experience demonstrating a strong mechanical aptitude, good work ethic, and be able to read basic hydraulic and 24-volt schematics Possess own hand tools and can expand on personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc Will need to complete TL1 and TL2 training and Safe Start Modules 1-5 within the first year of employment Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates Maintain a valid driver’s license; a good driving record is required Travel is required in this position Benefits: Compensation: The hourly rate for this position is between USD $28 - $50 per hour, depending on experience and qualifications Benefits eligibility begins the 1st of the month after start date Health care eligibility - including medical, dental, vision, prescription and telemedicine Wellness program Employee discounts Short and long-term disability insurance Life and AD&D insurance Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) Employee Assistance Program 401(k) plan Direct deposit Tuition reimbursement program Paid Vacation Epiroc Drilling Solutions LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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Field Service Technician
role at
Epiroc Location:
Temecula, CA Work Type:
The shift is 7:00 AM to 4:00 PM, Monday to Friday. However, the job requires long days, overnight working & OT Sponsorship & Relocation:
This opportunity is
NOT approved for Visa sponsorship
and only candidates who currently have the right to work in the United States of America will be considered. This opportunity
MAY provide relocation
and will be discussed for the exceptional candidates looking to relocate to the job location Mission:
Field Service Technicians provide thorough service support for technical problems, monitoring, testing, and demonstrations that result in minimizing downtime, reducing costs or promoting our product capabilities in the case of a test or demo. The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, toxic or caustic chemicals and the risk of electrical shock. Responsibilities: Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols Complete daily work assignments as requested from the customer or supervisor Ability to use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems Understand Company’s warranty policy and be able to take initiative on processing warranty claim reports in the field Understand and adhere to Company safety and environmental requirements Always maintain courteous and professional demeanor and communication with customers and internal staff Level 2: Provide warranty support; evaluating and validating claims, discussing issues with Product Company, and submitting service reports to support claims Communicate service and other relevant activities to the Customer and the Service Manager through daily service reports or relevant forms, e-mail and telephone communication Be able to support varied activities, with simultaneous project and deadlines in a fast-paced environment Level 3: Use specialized expertise and ingenuity to develop solutions customized to issues specific to customers Rebuild various complete components to OEM specifications in service shop Ability to perform essential functions of the job on the various equipment types supporting all business line areas Serve as a subject matter expert for other service technicians, support with their training and development Requirements: The successful candidate should have basic computer skills, be familiar with Epiroc equipment, have previous work experience demonstrating a strong mechanical aptitude, good work ethic, and be able to read basic hydraulic and 24-volt schematics Possess own hand tools and can expand on personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc Will need to complete TL1 and TL2 training and Safe Start Modules 1-5 within the first year of employment Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates Maintain a valid driver’s license; a good driving record is required Travel is required in this position Benefits: Compensation: The hourly rate for this position is between USD $28 - $50 per hour, depending on experience and qualifications Benefits eligibility begins the 1st of the month after start date Health care eligibility - including medical, dental, vision, prescription and telemedicine Wellness program Employee discounts Short and long-term disability insurance Life and AD&D insurance Flexible Spending Accounts (FSAs) and Health Savings Account (HSA) Employee Assistance Program 401(k) plan Direct deposit Tuition reimbursement program Paid Vacation Epiroc Drilling Solutions LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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