Bay Area Community Services (BACS)
Case Manager - Crisis Line Response Team - Sacramento
Bay Area Community Services (BACS), Sacramento, California, United States, 95828
Case Manager - Crisis Line Response Team - Sacramento
2 days ago – Be among the first 25 applicants
The
Care Coordinator
for our
Community Wellness and Response Team
is responsible for providing high quality and timely field response to requests for support from community members using a strengths-based and harm reduction approach. Services include de‑escalation, resourcing, problem-solving, family support and transportation to other community locations.
The Responder/Dispatcher is a community-based position providing direct, face-to-face services to individuals experiencing a mental health crisis. Travel throughout Sacramento County is required. It is also a site-based position with the full work shift on-site at the office and potential in-field response as needed. This position will manage both an active caller while dispatching and updating the response team in real time.
The Community Wellness and Response Team Program operates 24/7/365, providing in-field response to de-escalate and resource community members. Responders go out as a team of 2.
Schedule:
Tuesday – Saturday 8 am – 4:30 pm (Day Shift)
Tuesday – Saturday or Sunday – Thursday 4 pm – 12:30 am (Swing Shift)
Friday – Tuesday or Thursday – Monday 12 am – 8:30 am (NOC Shift)
Responsibilities
Develop and deliver a full complement of services, including individual, family, group counseling, rehabilitation and case management/brokerage for individuals within the Care Coordinator’s caseload.
Apply evidence‑based practice for the designated population/program to assure high quality results.
Continuously assess individuals’ risk status based on symptoms, substance use, environment, physical conditions, etc., and intervene appropriately.
Assess continued service necessity and create a service plan aimed at individuals improving health and achieving person‑centered goals.
Maintain continuous outreach, progressive engagement, and report disengagement to the team immediately; work with the outreach team to determine when to disenroll individuals per program protocols.
Conduct domain‑based assessment, screening referrals, service planning, community planning, and benefit coordination supporting wellness and recovery principles; perform care planning and therapeutic case management.
Document and maintain all data collection, reporting, and charting records in accordance with BACS and relevant county regulatory policies/agencies; produce required regulatory units of service per month (65% of staff time must be face‑to‑face or other eligible community‑based support).
Participate in supervision, staff meetings, consultation, travel, crisis/emergency coverage, weekend coverage, agency‑wide meetings, and training as required by the manager.
Work independently and as a member of a therapeutic team.
Adapt to changing conditions or unexpected obstacles; adjust rapidly to new situations requiring attention.
Balance interests of a variety of clients and prioritize to respond to pressing client demands; anticipate and meet client needs; achieve quality end products; commit to continuous improvement.
Qualifications
High school diploma required; a minimum of 4 years of paid work experience in mental health/social services (customer service experience may substitute one year); a degree preferred.
Experience in social services and with the homeless population required.
Bilingual in a threshold language preferred.
Valid California driver’s license, personal vehicle, and proof of insurance; DMV printout required.
Extensive local travel required; vehicle reimbursement provided. Care Coordinators transport clients in their personal vehicle.
Benefits/Perks
Competitive compensation: starting at $25.00 per hour, eligible for increase to $26.00 after 90‑day introductory period with satisfactory performance.
Fully paid medical, dental, vision, and life insurance coverage for employees and children.
32 days off (PTO/Holiday), increasing with tenure, including birthday off.
+3% per hour differential for tested ability in designated threshold languages (Arabic, Cantonese, Farsi, Spanish, Vietnamese, Russian).
Clinical supervision hours toward licensure.
403(b) and, after one year, BACS matching contribution.
After one year: $3,000 per year student loan debt payment, tuition or continuing education costs; up to $15,000 over 5 years.
One month paid sabbatical after 4 years without charging PTO.
Significant internal growth opportunities.
BACS Overview Bay Area Community Services is a CARF‑accredited non‑profit, community‑based agency celebrating more than 70 years of serving Alameda, Contra Costa, Sacramento and Solano Counties by providing mental health and social services. BACS’ mission is to uplift under‑served individuals and their families by doing whatever it takes. We are proud to be a leading agency producing real outcomes to tough social problems. BACS owes its reputation as an innovator to our innovative and entrepreneurial staff. We are seeking individuals who want to transform clinical practice to be client‑centered and effective in the field and who want to lead empowered teams to meet goals.
How to apply Submit a resume with a cover letter highlighting your relevant experience.
BAY AREA COMMUNITY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr
The
Care Coordinator
for our
Community Wellness and Response Team
is responsible for providing high quality and timely field response to requests for support from community members using a strengths-based and harm reduction approach. Services include de‑escalation, resourcing, problem-solving, family support and transportation to other community locations.
The Responder/Dispatcher is a community-based position providing direct, face-to-face services to individuals experiencing a mental health crisis. Travel throughout Sacramento County is required. It is also a site-based position with the full work shift on-site at the office and potential in-field response as needed. This position will manage both an active caller while dispatching and updating the response team in real time.
The Community Wellness and Response Team Program operates 24/7/365, providing in-field response to de-escalate and resource community members. Responders go out as a team of 2.
Schedule:
Tuesday – Saturday 8 am – 4:30 pm (Day Shift)
Tuesday – Saturday or Sunday – Thursday 4 pm – 12:30 am (Swing Shift)
Friday – Tuesday or Thursday – Monday 12 am – 8:30 am (NOC Shift)
Responsibilities
Develop and deliver a full complement of services, including individual, family, group counseling, rehabilitation and case management/brokerage for individuals within the Care Coordinator’s caseload.
Apply evidence‑based practice for the designated population/program to assure high quality results.
Continuously assess individuals’ risk status based on symptoms, substance use, environment, physical conditions, etc., and intervene appropriately.
Assess continued service necessity and create a service plan aimed at individuals improving health and achieving person‑centered goals.
Maintain continuous outreach, progressive engagement, and report disengagement to the team immediately; work with the outreach team to determine when to disenroll individuals per program protocols.
Conduct domain‑based assessment, screening referrals, service planning, community planning, and benefit coordination supporting wellness and recovery principles; perform care planning and therapeutic case management.
Document and maintain all data collection, reporting, and charting records in accordance with BACS and relevant county regulatory policies/agencies; produce required regulatory units of service per month (65% of staff time must be face‑to‑face or other eligible community‑based support).
Participate in supervision, staff meetings, consultation, travel, crisis/emergency coverage, weekend coverage, agency‑wide meetings, and training as required by the manager.
Work independently and as a member of a therapeutic team.
Adapt to changing conditions or unexpected obstacles; adjust rapidly to new situations requiring attention.
Balance interests of a variety of clients and prioritize to respond to pressing client demands; anticipate and meet client needs; achieve quality end products; commit to continuous improvement.
Qualifications
High school diploma required; a minimum of 4 years of paid work experience in mental health/social services (customer service experience may substitute one year); a degree preferred.
Experience in social services and with the homeless population required.
Bilingual in a threshold language preferred.
Valid California driver’s license, personal vehicle, and proof of insurance; DMV printout required.
Extensive local travel required; vehicle reimbursement provided. Care Coordinators transport clients in their personal vehicle.
Benefits/Perks
Competitive compensation: starting at $25.00 per hour, eligible for increase to $26.00 after 90‑day introductory period with satisfactory performance.
Fully paid medical, dental, vision, and life insurance coverage for employees and children.
32 days off (PTO/Holiday), increasing with tenure, including birthday off.
+3% per hour differential for tested ability in designated threshold languages (Arabic, Cantonese, Farsi, Spanish, Vietnamese, Russian).
Clinical supervision hours toward licensure.
403(b) and, after one year, BACS matching contribution.
After one year: $3,000 per year student loan debt payment, tuition or continuing education costs; up to $15,000 over 5 years.
One month paid sabbatical after 4 years without charging PTO.
Significant internal growth opportunities.
BACS Overview Bay Area Community Services is a CARF‑accredited non‑profit, community‑based agency celebrating more than 70 years of serving Alameda, Contra Costa, Sacramento and Solano Counties by providing mental health and social services. BACS’ mission is to uplift under‑served individuals and their families by doing whatever it takes. We are proud to be a leading agency producing real outcomes to tough social problems. BACS owes its reputation as an innovator to our innovative and entrepreneurial staff. We are seeking individuals who want to transform clinical practice to be client‑centered and effective in the field and who want to lead empowered teams to meet goals.
How to apply Submit a resume with a cover letter highlighting your relevant experience.
BAY AREA COMMUNITY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER
#J-18808-Ljbffr