Amazon
Overview
Joining the Ignition Platform Engineering team, you will be at the forefront of IT service management delivery, collaborating across IT infrastructure and support services teams. You will be surrounded by people who are passionate about optimizing IT services and believe that world-class support is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure high quality, fast resolution customer experience. Your mission is to develop a world-class customer experience and set new customer service standards in IT Delivery. The ideal candidate will have an extensive background in ServiceNow, with experience deploying enterprise platforms across multiple business units. A deep knowledge of the core platform processes and experience driving business requirements to configure the platform for optimal performance. Responsibilities
As the Sr TPM for ServiceNow, drive cross-functional efforts to develop, support, build integrations and maintain our security posture. Drive engineering engagements with cross-functional teams to ensure scalable and robust solutions. Collaborate with product and process owners to drive clear actionable requirements. Work with AWS technologies and drive integration designs to optimize the performance of the integrations and the ServiceNow platform. Be the go-to person for all things ServiceNow and own operational excellence for the platform, driving continual improvement and customer satisfaction. Define the program vision, strategy, and requirements in collaboration with product teams, leadership, stakeholders, and engineering. Drive execution of complex programs spanning multiple organizations from design to deployment; communicate status, risks, and changes to stakeholders at all levels. Proactively identify and resolve obstacles, manage cross-functional dependencies, release schedules, and process improvements. Own program metrics and KPIs to measure success. Qualifications
5+ years of technical product or program management experience. 7+ years of experience working directly with engineering teams. 3+ years of software development experience. 5+ years of technical program management experience with software engineering teams. Experience managing programs across cross-functional teams, building processes and coordinating release schedules. Bachelor's degree in computer science, engineering, or equivalent professional experience; demonstrated success in managing software development; experience with AWS technologies. Strong data-driven decision making, end-to-end delivery oversight, and excellent communication skills; ability to articulate complex technical concepts to diverse audiences. Preferred Qualifications
Experience applying project management disciplines including scope, schedule, budget, quality, risk, and critical path management. Experience defining KPIs/SLA’s to drive multi-million dollar businesses and reporting to senior leadership. Compensation and Benefits
Salary range: $133,900/year to $231,400/year, depending on geographic market and other factors. Offers may include equity, sign-on payments, and other compensation as part of a total package. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Our compensation reflects the cost of labor across several US geographic markets. The base pay ranges listed are a guideline and may vary based on job-related knowledge, skills, and experience. Amazon is a total compensation company. Equal Opportunity
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you require a workplace accommodation during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Joining the Ignition Platform Engineering team, you will be at the forefront of IT service management delivery, collaborating across IT infrastructure and support services teams. You will be surrounded by people who are passionate about optimizing IT services and believe that world-class support is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure high quality, fast resolution customer experience. Your mission is to develop a world-class customer experience and set new customer service standards in IT Delivery. The ideal candidate will have an extensive background in ServiceNow, with experience deploying enterprise platforms across multiple business units. A deep knowledge of the core platform processes and experience driving business requirements to configure the platform for optimal performance. Responsibilities
As the Sr TPM for ServiceNow, drive cross-functional efforts to develop, support, build integrations and maintain our security posture. Drive engineering engagements with cross-functional teams to ensure scalable and robust solutions. Collaborate with product and process owners to drive clear actionable requirements. Work with AWS technologies and drive integration designs to optimize the performance of the integrations and the ServiceNow platform. Be the go-to person for all things ServiceNow and own operational excellence for the platform, driving continual improvement and customer satisfaction. Define the program vision, strategy, and requirements in collaboration with product teams, leadership, stakeholders, and engineering. Drive execution of complex programs spanning multiple organizations from design to deployment; communicate status, risks, and changes to stakeholders at all levels. Proactively identify and resolve obstacles, manage cross-functional dependencies, release schedules, and process improvements. Own program metrics and KPIs to measure success. Qualifications
5+ years of technical product or program management experience. 7+ years of experience working directly with engineering teams. 3+ years of software development experience. 5+ years of technical program management experience with software engineering teams. Experience managing programs across cross-functional teams, building processes and coordinating release schedules. Bachelor's degree in computer science, engineering, or equivalent professional experience; demonstrated success in managing software development; experience with AWS technologies. Strong data-driven decision making, end-to-end delivery oversight, and excellent communication skills; ability to articulate complex technical concepts to diverse audiences. Preferred Qualifications
Experience applying project management disciplines including scope, schedule, budget, quality, risk, and critical path management. Experience defining KPIs/SLA’s to drive multi-million dollar businesses and reporting to senior leadership. Compensation and Benefits
Salary range: $133,900/year to $231,400/year, depending on geographic market and other factors. Offers may include equity, sign-on payments, and other compensation as part of a total package. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Our compensation reflects the cost of labor across several US geographic markets. The base pay ranges listed are a guideline and may vary based on job-related knowledge, skills, and experience. Amazon is a total compensation company. Equal Opportunity
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you require a workplace accommodation during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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