Amazon
Overview
ServiceNow Sr TPM, Ignition, Platform Engineering. Job ID: 3106612 | Amazon.com Services LLC. Joining the Ignition Platform Engineering team, you will be at the forefront of IT service management delivery, collaborating across IT infrastructure and support services teams. You will be surrounded by people who are passionate about optimizing IT services and believe that world-class support is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure high quality, fast resolution customer experience. Your mission is to develop a world-class customer experience and set new customer service standards in IT Delivery. The ideal candidate will have an extensive background in ServiceNow, with experience deploying enterprise platforms across multiple business units. A deep knowledge of the core platform processes and experience driving business requirements to configure the platform for optimal performance.
Responsibilities
As the Sr TPM for ServiceNow, you drive cross functional work to develop, support, build integrations and maintain our security posture.
Drive engineering engagements with cross functional teams to ensure scalable and robust solutions.
Collaborate with product and process owners to drive clear, actionable requirements.
Leverage AWS technologies to drive integration designs and optimize ServiceNow performance.
Serve as the go-to person for all things ServiceNow and own operational excellence for the platform.
Drive continual improvement and ensure customer satisfaction.
Define the program vision, strategy, and requirements in collaboration with product teams, leadership, business stakeholders, and engineering teams.
Drive execution of complex programs spanning multiple organizations from design to deployment.
Effectively communicate status, risks, and changes to stakeholders at all levels.
Proactively identify and resolve obstacles, turning challenges into opportunities.
Manage cross-functional dependencies, release schedules, and process improvements.
Own program metrics and KPIs to measure success.
Qualifications Basic Qualifications
5+ years of technical product or program management experience.
7+ years of working directly with engineering teams experience.
3+ years of software development experience.
5+ years of technical program management working directly with software engineering teams experience.
Experience managing programs across cross-functional teams, building processes and coordinating release schedules.
Preferred Qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.
Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules.
Experience defining KPIs/SLA's used to drive multi-million dollar businesses and reporting to senior leadership.
Equal Opportunity Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.
This position will remain posted until filled. Applicants should apply via our internal or external career site.
Postings Posted:
September 16, 2025 (Updated 3 days ago)
Posted:
July 25, 2025 (Updated 3 days ago)
Location:
USA, TX, Virtual Location - Texas
Posted:
July 29, 2025 (Updated 3 days ago)
Posted:
May 28, 2025 (Updated 3 days ago)
Posted:
February 14, 2025 (Updated 3 days ago)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr
ServiceNow Sr TPM, Ignition, Platform Engineering. Job ID: 3106612 | Amazon.com Services LLC. Joining the Ignition Platform Engineering team, you will be at the forefront of IT service management delivery, collaborating across IT infrastructure and support services teams. You will be surrounded by people who are passionate about optimizing IT services and believe that world-class support is critical to customer success. You will work across all internal teams to drive tooling and process improvements to ensure high quality, fast resolution customer experience. Your mission is to develop a world-class customer experience and set new customer service standards in IT Delivery. The ideal candidate will have an extensive background in ServiceNow, with experience deploying enterprise platforms across multiple business units. A deep knowledge of the core platform processes and experience driving business requirements to configure the platform for optimal performance.
Responsibilities
As the Sr TPM for ServiceNow, you drive cross functional work to develop, support, build integrations and maintain our security posture.
Drive engineering engagements with cross functional teams to ensure scalable and robust solutions.
Collaborate with product and process owners to drive clear, actionable requirements.
Leverage AWS technologies to drive integration designs and optimize ServiceNow performance.
Serve as the go-to person for all things ServiceNow and own operational excellence for the platform.
Drive continual improvement and ensure customer satisfaction.
Define the program vision, strategy, and requirements in collaboration with product teams, leadership, business stakeholders, and engineering teams.
Drive execution of complex programs spanning multiple organizations from design to deployment.
Effectively communicate status, risks, and changes to stakeholders at all levels.
Proactively identify and resolve obstacles, turning challenges into opportunities.
Manage cross-functional dependencies, release schedules, and process improvements.
Own program metrics and KPIs to measure success.
Qualifications Basic Qualifications
5+ years of technical product or program management experience.
7+ years of working directly with engineering teams experience.
3+ years of software development experience.
5+ years of technical program management working directly with software engineering teams experience.
Experience managing programs across cross-functional teams, building processes and coordinating release schedules.
Preferred Qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.
Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules.
Experience defining KPIs/SLA's used to drive multi-million dollar businesses and reporting to senior leadership.
Equal Opportunity Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.
This position will remain posted until filled. Applicants should apply via our internal or external career site.
Postings Posted:
September 16, 2025 (Updated 3 days ago)
Posted:
July 25, 2025 (Updated 3 days ago)
Location:
USA, TX, Virtual Location - Texas
Posted:
July 29, 2025 (Updated 3 days ago)
Posted:
May 28, 2025 (Updated 3 days ago)
Posted:
February 14, 2025 (Updated 3 days ago)
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
#J-18808-Ljbffr