Caesars Entertainment
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Major Incident Manager
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Caesars Entertainment Job Description ! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers. On the Technology side, we’ve built an entire sports betting and iGaming platform from the ground up in less than 3 years. Through continuous improvement and data-informed product development, we are adding features so that our customers have the best product experience in the market. Our Product Technology team is comprised of the brightest minds in Tech, and our culture of autonomy and decisiveness gives the team the freedom to deliver without constantly seeking permission to take action. What You Will Do Identify and manage incident causes for IT services Root cause analysis to identify, rectify, and prevent issues within our applications and platforms Oversee and prioritize actions for detection, analysis, containment, and resolution of incidents Manage the life cycle of problems and incidents that occur within the IT organization Work in a proactive manner identifying and preventing problems and incidents before they occur Heavy data analysis to not just identify trends in data, but figure out which data should be captured and acted upon proactively to solve and prevent incidents Problem-solve and accelerate problem-solving issues across the organization Understand and identify underlying causes of incidents and identifying the best method for root cause elimination Document identified best practices and processes for the organization and future needs Lead discussions and teams to identify and rectify active and prevent future incidents Work independently and with various stakeholders within the organization to identify and strengthen the organization Mentor and support members of the incident response team Drive completion of incident response scenarios to not just resolve, but better the organization through improved practices What You Will Need 5+ years of developing successful incident response practices across enterprise-level organizations Successful problem management process implementation for IT organizations Strong problem management experience with identifying, managing, and remediating incidents Experience in sports betting or as a sports fan is very beneficial Experience in cloud-based applications and organizations is very beneficial You focus on delivering results and meeting data-driven goals You enjoy collaborating and solving problems with others, keeping solutions as simple as possible You are comfortable soliciting and providing direct constructive feedback. You are highly motivated wanting to work with the best and be the best You inspire teams to build best-in-class b2c products Proactive mindset to problem solves and prevent future incidents Strong documentation skills About Us At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. We are an equal opportunities employer and welcome applications from all qualified candidates.
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Major Incident Manager
role at
Caesars Entertainment Job Description ! Caesars is one of the biggest names in the world of betting and we are striving to become the largest sports betting and iGaming platform across America. We share a passion for sports and are industry leaders providing best-in-class service for all our customers. On the Technology side, we’ve built an entire sports betting and iGaming platform from the ground up in less than 3 years. Through continuous improvement and data-informed product development, we are adding features so that our customers have the best product experience in the market. Our Product Technology team is comprised of the brightest minds in Tech, and our culture of autonomy and decisiveness gives the team the freedom to deliver without constantly seeking permission to take action. What You Will Do Identify and manage incident causes for IT services Root cause analysis to identify, rectify, and prevent issues within our applications and platforms Oversee and prioritize actions for detection, analysis, containment, and resolution of incidents Manage the life cycle of problems and incidents that occur within the IT organization Work in a proactive manner identifying and preventing problems and incidents before they occur Heavy data analysis to not just identify trends in data, but figure out which data should be captured and acted upon proactively to solve and prevent incidents Problem-solve and accelerate problem-solving issues across the organization Understand and identify underlying causes of incidents and identifying the best method for root cause elimination Document identified best practices and processes for the organization and future needs Lead discussions and teams to identify and rectify active and prevent future incidents Work independently and with various stakeholders within the organization to identify and strengthen the organization Mentor and support members of the incident response team Drive completion of incident response scenarios to not just resolve, but better the organization through improved practices What You Will Need 5+ years of developing successful incident response practices across enterprise-level organizations Successful problem management process implementation for IT organizations Strong problem management experience with identifying, managing, and remediating incidents Experience in sports betting or as a sports fan is very beneficial Experience in cloud-based applications and organizations is very beneficial You focus on delivering results and meeting data-driven goals You enjoy collaborating and solving problems with others, keeping solutions as simple as possible You are comfortable soliciting and providing direct constructive feedback. You are highly motivated wanting to work with the best and be the best You inspire teams to build best-in-class b2c products Proactive mindset to problem solves and prevent future incidents Strong documentation skills About Us At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. We are an equal opportunities employer and welcome applications from all qualified candidates.
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