Michaels Stores
Overview
Part Time Customer Experience Manager at Michaels Stores. Store - Dallas South, TX. Responsibilities
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include RTV and ASN activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model Acknowledge customers, help locate the product and provide solutions Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget Cross train in Custom Framing selling and production Qualifications
Retail management experience preferred Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching; lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor to determine if a reasonable accommodation is available Public retail store setting; climate controlled public areas; some stock rooms may not be climate controlled; some outdoor work may be required; frame shop contains glass cutter and heat press; work hours may include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. The Michaels Companies, Inc.
purpose is to fuel the joy of creativity. Michaels operates over 1,300 stores in 49 states and Canada, and online at Michaels.com and Michaels.ca. Michaels is an Equal Opportunity Employer. We provide robust benefits for both full-time and part-time Team Members. For more information, visit mikbenefits.com. Note: This content retains only essential job information and does not include extraneous site prompts or repeated sign-in prompts.
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Part Time Customer Experience Manager at Michaels Stores. Store - Dallas South, TX. Responsibilities
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs Plan and lead the execution of class and in-store events in accordance with Company programs Lead the omnichannel processes Manage and execute shrink and safety programs Assist with cash reconciliation and bank deposits Assist with inventory processes to include RTV and ASN activities as needed Assist with the onboarding of new Team Members Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize leadership competencies for continued self-development Serve as Manager on Duty (MOD) Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image; serve as a role model Acknowledge customers, help locate the product and provide solutions Participate in truck unloading and stocking processes to ensure truck standards are followed and completed within budget Cross train in Custom Framing selling and production Qualifications
Retail management experience preferred Ability to remain standing for long periods of time Ability to move throughout the store Regular bending, lifting, carrying, reaching, and stretching; lifting heavy boxes and accessing high shelves by ladder or similar equipment If you need help performing these essential functions of the job, please contact your supervisor to determine if a reasonable accommodation is available Public retail store setting; climate controlled public areas; some stock rooms may not be climate controlled; some outdoor work may be required; frame shop contains glass cutter and heat press; work hours may include nights, weekends and early mornings Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. The Michaels Companies, Inc.
purpose is to fuel the joy of creativity. Michaels operates over 1,300 stores in 49 states and Canada, and online at Michaels.com and Michaels.ca. Michaels is an Equal Opportunity Employer. We provide robust benefits for both full-time and part-time Team Members. For more information, visit mikbenefits.com. Note: This content retains only essential job information and does not include extraneous site prompts or repeated sign-in prompts.
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