JLL
Overview
JLL empowers you to shape a brighter way. We are a leading professional services and investment management firm specializing in real estate, with operations in over 80 countries and a workforce of 100,000+. As a global Fortune 500 company, we are committed to sustainability and corporate social responsibility and to helping you grow meaningful careers. We’re interested in getting to know you and what you bring to the table. Essential Functions
Define and execute a dynamic strategic vision to continuously enhance Corrigo's Client Success function, ensuring optimal client value delivery. Cultivate and manage comprehensive relationships with assigned Enterprise and Mid-Market Clients, aligning with their strategic objectives to drive adoption and maximize value realization. Establish a trusted/strategic advisor relationship with each assigned client, consistently delivering value through our products and services. Collaborate closely with clients to define desired outcomes, critical goals, and key performance indicators, actively supporting their achievement. Conduct in-depth Strategic Business Reviews to ensure clients are optimally positioned on the Corrigo platform throughout their lifecycle, maximizing their experience and ROI. Collaborate with marketing and sales teams to support customer advocacy initiatives, create compelling case studies, and deliver impactful testimonials. Manage client expectations, balancing satisfaction with realistic goal setting. Serve as a Project Management liaison, coordinating cross-departmental efforts for activities including integrations, migrations, version upgrades, custom development, training, tactical consulting, and future implementations. Champion support resolution plans and application change orders critical to the client base. Provide guidance and planning through application upgrades and patches. Develop and oversee key scope documents, including high-impact presentations, statements of work, detailed requirements, reports, and robust project plans. Engage regularly with high-level client stakeholders, including Directors, VPs, and C-suite executives of Fortune 500 companies. Implement proactive monitoring of product usage and health indicators to identify at-risk customers and develop mitigation strategies. Foster seamless collaboration between internal Product Management and Sales/Marketing Teams, ensuring client feedback informs product roadmaps and maintaining Voice of the Customer access. Identify opportunities for increased adoption, expansion, and strategic upselling within client organizations. Adapt to additional projects and responsibilities as directed by management. Required Knowledge, Skills and Abilities
Extensive experience with SaaS platforms, JLLT platforms, and/or Commercial Real Estate or Facilities Management experience is advantageous. Proven track record in conducting comprehensive business assessments and analyses, translating findings into tailored enterprise solutions. Ability to document complex client requirements, create strategic business plans, manage change requests, outline integration requirements, and provide high-level technical support. Proficiency in solution-focused upselling and cross-selling to clients. Experience in planning and delivering instruction, both in-person and via web-based platforms. Self-directed, highly responsive, and deeply committed to ensuring client success. Experience collaborating with clients to define goals and objectives and communicating progress to clients and internal teams. Proficient in MS Office (Excel, PowerPoint, Word). Strong problem-solving and analytical skills with the ability to identify trends and opportunities for improvement. Excellent verbal and written communication skills, capable of articulating complex concepts to diverse audiences, including C-suite executives. Experience monitoring product usage and health indicators, identifying at-risk customers and developing mitigation plans. Ability to manage multiple projects independently and cross-functionally while keeping stakeholders informed. Proven ability to build and nurture relationships and influence stakeholders at all levels. Acuity in understanding client trends and best practices, change requests, usage patterns, and support issues. Demonstrated agility in a fast-paced environment with multiple priorities. Key Competencies
Relationship Management
Builds trust and rapport at multiple organizational levels Maintains consistent communication with key stakeholders Navigates complex political landscapes effectively Resolves conflicts and negotiates win-win outcomes Establishes themselves as a trusted advisor with strong emotional intelligence
Strategic Thinking
Understands client industry, challenges, and opportunities Aligns solutions to client objectives Anticipates future client needs Creates long-term account development plans Identifies white space opportunities within accounts
Business Acumen
Understands client business models and revenue drivers Quantifies value proposition in financial terms Assesses competitive landscape and positioning Builds compelling business cases for proposed solutions Demonstrates ROI to decision makers
Solution Development
Identifies and customizes solutions to client challenges Coordinates cross-functional resources to deliver value Innovates beyond standard offerings when needed Balances client needs with organizational capabilities
Execution Excellence
Meets or exceeds commitments Manages projects and implementations effectively Monitors KPIs and success metrics Proactively addresses issues before escalation Ensures seamless delivery and customer satisfaction
Working Environment
Office setting or hybrid work environment Domestic travel required (approximately 20%) Minimum Required Education
Bachelor’s degree in business, management, or marketing; MBA highly desired 5+ years of relevant software experience (Customer Success, Client Services, Account Management) What you can expect from us
We succeed together and invest in supporting each other, learning together, and celebrating our success. Our career development program supports your ambitions and well-being with competitive benefits and pay. Estimated compensation
106,000.00 – 120,000.00 USD per year. This range is an estimate and final compensation depends on qualifications, location, and other factors. Location
On-site – Atlanta, GA; Boston, MA; Chicago, IL; Dallas, TX; Fort Lauderdale, FL; Phoenix, AZ Benefits and Privacy
Personalized benefits include 401(k) with company matching, comprehensive medical/dental/vision, paid parental leave, and paid time off and holidays. JLL privacy notice and Equal Opportunity statements apply. For more details, please refer to the career site pages and the Candidate Privacy Statement. Additional notes
Accepting applications on an ongoing basis until candidate identified.
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JLL empowers you to shape a brighter way. We are a leading professional services and investment management firm specializing in real estate, with operations in over 80 countries and a workforce of 100,000+. As a global Fortune 500 company, we are committed to sustainability and corporate social responsibility and to helping you grow meaningful careers. We’re interested in getting to know you and what you bring to the table. Essential Functions
Define and execute a dynamic strategic vision to continuously enhance Corrigo's Client Success function, ensuring optimal client value delivery. Cultivate and manage comprehensive relationships with assigned Enterprise and Mid-Market Clients, aligning with their strategic objectives to drive adoption and maximize value realization. Establish a trusted/strategic advisor relationship with each assigned client, consistently delivering value through our products and services. Collaborate closely with clients to define desired outcomes, critical goals, and key performance indicators, actively supporting their achievement. Conduct in-depth Strategic Business Reviews to ensure clients are optimally positioned on the Corrigo platform throughout their lifecycle, maximizing their experience and ROI. Collaborate with marketing and sales teams to support customer advocacy initiatives, create compelling case studies, and deliver impactful testimonials. Manage client expectations, balancing satisfaction with realistic goal setting. Serve as a Project Management liaison, coordinating cross-departmental efforts for activities including integrations, migrations, version upgrades, custom development, training, tactical consulting, and future implementations. Champion support resolution plans and application change orders critical to the client base. Provide guidance and planning through application upgrades and patches. Develop and oversee key scope documents, including high-impact presentations, statements of work, detailed requirements, reports, and robust project plans. Engage regularly with high-level client stakeholders, including Directors, VPs, and C-suite executives of Fortune 500 companies. Implement proactive monitoring of product usage and health indicators to identify at-risk customers and develop mitigation strategies. Foster seamless collaboration between internal Product Management and Sales/Marketing Teams, ensuring client feedback informs product roadmaps and maintaining Voice of the Customer access. Identify opportunities for increased adoption, expansion, and strategic upselling within client organizations. Adapt to additional projects and responsibilities as directed by management. Required Knowledge, Skills and Abilities
Extensive experience with SaaS platforms, JLLT platforms, and/or Commercial Real Estate or Facilities Management experience is advantageous. Proven track record in conducting comprehensive business assessments and analyses, translating findings into tailored enterprise solutions. Ability to document complex client requirements, create strategic business plans, manage change requests, outline integration requirements, and provide high-level technical support. Proficiency in solution-focused upselling and cross-selling to clients. Experience in planning and delivering instruction, both in-person and via web-based platforms. Self-directed, highly responsive, and deeply committed to ensuring client success. Experience collaborating with clients to define goals and objectives and communicating progress to clients and internal teams. Proficient in MS Office (Excel, PowerPoint, Word). Strong problem-solving and analytical skills with the ability to identify trends and opportunities for improvement. Excellent verbal and written communication skills, capable of articulating complex concepts to diverse audiences, including C-suite executives. Experience monitoring product usage and health indicators, identifying at-risk customers and developing mitigation plans. Ability to manage multiple projects independently and cross-functionally while keeping stakeholders informed. Proven ability to build and nurture relationships and influence stakeholders at all levels. Acuity in understanding client trends and best practices, change requests, usage patterns, and support issues. Demonstrated agility in a fast-paced environment with multiple priorities. Key Competencies
Relationship Management
Builds trust and rapport at multiple organizational levels Maintains consistent communication with key stakeholders Navigates complex political landscapes effectively Resolves conflicts and negotiates win-win outcomes Establishes themselves as a trusted advisor with strong emotional intelligence
Strategic Thinking
Understands client industry, challenges, and opportunities Aligns solutions to client objectives Anticipates future client needs Creates long-term account development plans Identifies white space opportunities within accounts
Business Acumen
Understands client business models and revenue drivers Quantifies value proposition in financial terms Assesses competitive landscape and positioning Builds compelling business cases for proposed solutions Demonstrates ROI to decision makers
Solution Development
Identifies and customizes solutions to client challenges Coordinates cross-functional resources to deliver value Innovates beyond standard offerings when needed Balances client needs with organizational capabilities
Execution Excellence
Meets or exceeds commitments Manages projects and implementations effectively Monitors KPIs and success metrics Proactively addresses issues before escalation Ensures seamless delivery and customer satisfaction
Working Environment
Office setting or hybrid work environment Domestic travel required (approximately 20%) Minimum Required Education
Bachelor’s degree in business, management, or marketing; MBA highly desired 5+ years of relevant software experience (Customer Success, Client Services, Account Management) What you can expect from us
We succeed together and invest in supporting each other, learning together, and celebrating our success. Our career development program supports your ambitions and well-being with competitive benefits and pay. Estimated compensation
106,000.00 – 120,000.00 USD per year. This range is an estimate and final compensation depends on qualifications, location, and other factors. Location
On-site – Atlanta, GA; Boston, MA; Chicago, IL; Dallas, TX; Fort Lauderdale, FL; Phoenix, AZ Benefits and Privacy
Personalized benefits include 401(k) with company matching, comprehensive medical/dental/vision, paid parental leave, and paid time off and holidays. JLL privacy notice and Equal Opportunity statements apply. For more details, please refer to the career site pages and the Candidate Privacy Statement. Additional notes
Accepting applications on an ongoing basis until candidate identified.
#J-18808-Ljbffr