DACHSER USA Air & Sea Logistics Inc.
Customs House Brokerage Supervisor
DACHSER USA Air & Sea Logistics Inc., Charlotte, North Carolina, United States, 28245
Description
The Customs House Brokerage Supervisor will Lead the CHB department in all operational disciplines involving the entry and clearance of imported goods, making sure there is operational excellence, high productivity, and customer satisfaction while ensuring compliance with U.S. Customs and Border Protection and related Government Agency regulatory requirements.
JOB DUTIES AND RESPONSIBILITIES
Coordinates ISF and verifies ISF has been filed 48- 72 hours prior to vessel departure
Reviews documents for accurate and complete information to ensure timely customs entry
Transmits CHB/PGA entries, verifies ABI results and makes corrections if needed
Manages exceptions with involved parties and provides customer service to customers, carriers, vendors and other DACHSER offices
Manage the workload to ensure timely customs clearances
Work with customers to improve processes through automation
Assure the local implementation of USA Area Guidelines and/or standard procedures as outlined in the company’s Compliance Manual, and as directed by the US Customs and Trade Compliance team
Assure proper information flow with sales on changes and/or problems with external customers, with specific focus on Customs Compliance and operational efficiency
Ensure proper training and education of the department staff and provide adequate cross-training
Evaluate staff performance on a regular basis and annually through the performance appraisal process
Hold regular (at least once per month) meetings with the department staff
Visit principle customers and accompany sales staff on visits, if needed, to assist with an effective Importer Compliance Implementation for key customers, as per published Compliance guidelines
Through monitoring and auditing procedures, ensure that the Branch meets the minimum requirements that are outlined in the Dachser Compliance Manual, covering:
Permits and Licenses
Employee Reporting
POA management and control
Basic Broker Compliance Guidelines
General Compliance Procedures
ABI error rate monitoring and control
Assist with the processing of RFQ’s.
Evaluate Branch performance on a regular (Monthly) basis using measurement standards and tools provided by US Compliance and take corrective action, as needed
Conduct periodic internal audits, at least once per year, or as often as needs dictate, to ensure compliance. Each audit must be followed within 15 days by a Report that is to be sent to the US Customs and Trade Compliance Team
Assist District, Business Unit, Import, and Sales Managers in setting up new import business in a Customs-compliant manner by visiting Customers if and when needed, and by using the Importer Compliance Implementation Guide and other materials and direction supplied by US Customs & Compliance Services, thereby helping the Branch to ensure that our Customers are aware of their Compliance obligations. Focus must include, at minimum, a well-prepared Client Profile
Drafts, publishes, trains and implements customer SOPs to all operational staff
Oversee and assist the management of Outport Brokers
Manage, monitor, and control Customs-related Post-Entry issues that include:
Protests and related claims
Customs A/R Account (Accounting control of pending Customs claims)
Penalty Notices and Liquidated Damage Claims
Maintain continuous improvement processes to increase efficiencies and improve performance to customers:
Ensure personnel are trained, technically competent and well informed of changes in customer service requirements and regulatory matters
Increase competency level of all import personnel to ensure quality, compliance and outstanding customer service is provided
Ensure the timely processing of transactions by establishing specific audit criteria and measurement reports
Measure regulatory compliance of customs brokerage transactions processed by auditing transactions
Handle and manage exception escalations
Act as a liaison between management and peers to ensure operational excellence
Capable of handling billing clients/ approval of vendor invoices. Also ensures that payable and receivable documents are completed accurately and forwarded on time
Maintains knowledge of regulations and ensures complete compliance with all legal requirements and corporate policies and procedures
Ensures that the CHB file contains all necessary document copies in proper sequence and is filed properly
Performs other duties as required and assigned
REQUIRED KNOWLEDGE, SKILLS & ABILITIES
High school diploma or its equivalent
Industry Experience: 3 year minimum
Customs Broker License is preferred
Previous management experience is preferred
Extensive knowledge of “Customs business” and technical familiarity with CBP and OGA regulatory requirements
Thorough knowledge and understanding of the Import Process and working environment, including the related systems/applications (ABI, ACS, ACE)
Ability to make effective and persuasive presentations on various CBP Compliance topics to local Management, staff, and external customers
People Management and Leadership, i.e. Recruitment, Selection, Training & Development, Coaching, Performance Management
Organizational and Planning Skills (prioritize, plan, assign and control)
Role model for team attitude and behavior
Network and relationship building both with external and internal Customers
Desire and ability to provide excellent customer service required. Position will interact with customers by phone, email and in-person frequently
Professional demeanor, including excellent written & verbal communication skills
Proficiency in Windows programs, specifically Word and Excel
Stellar organizational skills, detail oriented and the ability to meet deadlines
Ability to work independently or as part of a team
DECISION MAKING AUTHORITY
Disciplinary responsibility over Import Brokerage Department.
Process ownership and enforcement of Compliance with CBP and related agency requirements, including decide and enforce corrective measures to ensure operational excellence.
PHYSICAL DEMANDS/WORK ENVIRONMENT
No heavy lifting is expected; although exertion of up to 20 pounds of force may be required on occasion.
Manual dexterity for the use of common office equipment, such as computers, copiers, fax machines, etc.
Sitting for extended periods of time is common.
Hearing and vision within average range to receive ordinary information and to prepare or inspect documents.
This position is performed in a traditional office setting.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this job.
DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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JOB DUTIES AND RESPONSIBILITIES
Coordinates ISF and verifies ISF has been filed 48- 72 hours prior to vessel departure
Reviews documents for accurate and complete information to ensure timely customs entry
Transmits CHB/PGA entries, verifies ABI results and makes corrections if needed
Manages exceptions with involved parties and provides customer service to customers, carriers, vendors and other DACHSER offices
Manage the workload to ensure timely customs clearances
Work with customers to improve processes through automation
Assure the local implementation of USA Area Guidelines and/or standard procedures as outlined in the company’s Compliance Manual, and as directed by the US Customs and Trade Compliance team
Assure proper information flow with sales on changes and/or problems with external customers, with specific focus on Customs Compliance and operational efficiency
Ensure proper training and education of the department staff and provide adequate cross-training
Evaluate staff performance on a regular basis and annually through the performance appraisal process
Hold regular (at least once per month) meetings with the department staff
Visit principle customers and accompany sales staff on visits, if needed, to assist with an effective Importer Compliance Implementation for key customers, as per published Compliance guidelines
Through monitoring and auditing procedures, ensure that the Branch meets the minimum requirements that are outlined in the Dachser Compliance Manual, covering:
Permits and Licenses
Employee Reporting
POA management and control
Basic Broker Compliance Guidelines
General Compliance Procedures
ABI error rate monitoring and control
Assist with the processing of RFQ’s.
Evaluate Branch performance on a regular (Monthly) basis using measurement standards and tools provided by US Compliance and take corrective action, as needed
Conduct periodic internal audits, at least once per year, or as often as needs dictate, to ensure compliance. Each audit must be followed within 15 days by a Report that is to be sent to the US Customs and Trade Compliance Team
Assist District, Business Unit, Import, and Sales Managers in setting up new import business in a Customs-compliant manner by visiting Customers if and when needed, and by using the Importer Compliance Implementation Guide and other materials and direction supplied by US Customs & Compliance Services, thereby helping the Branch to ensure that our Customers are aware of their Compliance obligations. Focus must include, at minimum, a well-prepared Client Profile
Drafts, publishes, trains and implements customer SOPs to all operational staff
Oversee and assist the management of Outport Brokers
Manage, monitor, and control Customs-related Post-Entry issues that include:
Protests and related claims
Customs A/R Account (Accounting control of pending Customs claims)
Penalty Notices and Liquidated Damage Claims
Maintain continuous improvement processes to increase efficiencies and improve performance to customers:
Ensure personnel are trained, technically competent and well informed of changes in customer service requirements and regulatory matters
Increase competency level of all import personnel to ensure quality, compliance and outstanding customer service is provided
Ensure the timely processing of transactions by establishing specific audit criteria and measurement reports
Measure regulatory compliance of customs brokerage transactions processed by auditing transactions
Handle and manage exception escalations
Act as a liaison between management and peers to ensure operational excellence
Capable of handling billing clients/ approval of vendor invoices. Also ensures that payable and receivable documents are completed accurately and forwarded on time
Maintains knowledge of regulations and ensures complete compliance with all legal requirements and corporate policies and procedures
Ensures that the CHB file contains all necessary document copies in proper sequence and is filed properly
Performs other duties as required and assigned
REQUIRED KNOWLEDGE, SKILLS & ABILITIES
High school diploma or its equivalent
Industry Experience: 3 year minimum
Customs Broker License is preferred
Previous management experience is preferred
Extensive knowledge of “Customs business” and technical familiarity with CBP and OGA regulatory requirements
Thorough knowledge and understanding of the Import Process and working environment, including the related systems/applications (ABI, ACS, ACE)
Ability to make effective and persuasive presentations on various CBP Compliance topics to local Management, staff, and external customers
People Management and Leadership, i.e. Recruitment, Selection, Training & Development, Coaching, Performance Management
Organizational and Planning Skills (prioritize, plan, assign and control)
Role model for team attitude and behavior
Network and relationship building both with external and internal Customers
Desire and ability to provide excellent customer service required. Position will interact with customers by phone, email and in-person frequently
Professional demeanor, including excellent written & verbal communication skills
Proficiency in Windows programs, specifically Word and Excel
Stellar organizational skills, detail oriented and the ability to meet deadlines
Ability to work independently or as part of a team
DECISION MAKING AUTHORITY
Disciplinary responsibility over Import Brokerage Department.
Process ownership and enforcement of Compliance with CBP and related agency requirements, including decide and enforce corrective measures to ensure operational excellence.
PHYSICAL DEMANDS/WORK ENVIRONMENT
No heavy lifting is expected; although exertion of up to 20 pounds of force may be required on occasion.
Manual dexterity for the use of common office equipment, such as computers, copiers, fax machines, etc.
Sitting for extended periods of time is common.
Hearing and vision within average range to receive ordinary information and to prepare or inspect documents.
This position is performed in a traditional office setting.
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of this job.
DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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