Self Esteem Brands LLC
Operations Project Manager, Waxing the City
Self Esteem Brands LLC, Woodbury, Minnesota, United States
Purpose Brands, the parent company of Orangetheory, Anytime Fitness, Waxing the City, The Bar Method, Basecamp Fitness, and Stronger U is seeking a
Operations Project Manager
to join its Waxing the City team. This is a great position for someone who is looking to expand their career, and join a company with a fun, fast-paced and inspirational culture.
Position Overview The Operations Project Manager at Waxing the City plays a critical role in driving franchisee success by leading the development, execution, and optimization of both operational and strategic projects. This individual will act as a subject matter expert (SME) for studio systems and operations, while also applying best-in-class project management methods to deliver initiatives on time, within scope, and aligned with business goals. The role collaborates cross-functionally to ensure successful implementation and adoption of high-impact programs and solutions. Purpose/Impact: (Duties & Essential Functions)
Operational Development & Project Execution
Partner with Operations Leadership to define and implement operational and project strategies that support brand growth and studio success. Partner with Operations Leadership to lead cross-functional initiatives, including development of project plans, scope definition, timelines, resource allocation, and status tracking. Serve as a technical and operational expert in studio management systems. Create and maintain SOPs and business documentation to ensure consistency and operational excellence. Gather feedback from franchisees and Cerologists to drive improvements in operations, tools, and training programs. Use data and financial metrics to identify trends, risks, and opportunities; influence strategic decisions with actionable insights. Manage risk proactively through mitigation plans, contingency strategies, and continuous monitoring of project health. Facilitate sprint planning, demos, and agile workflows to ensure effective collaboration and delivery. Franchisee Support & Enablement
Act as the SME for Waxing the City’s studio operations and business processes. Support franchisees in onboarding, operational execution, and technology adoption. Support and deliver training content through webinars, digital modules, and in-person sessions. Ensure franchisees are well-informed of operational updates by coordinating with internal communication and product teams. Support change management efforts tied to new rollouts—conducting readiness assessments, driving adoption, and providing ongoing feedback loops. Communication, Reporting & Collaboration
Provide regular status updates and post-launch reporting to stakeholders, including franchisees and senior leadership. Coordinate project communications and milestone tracking across business units using tools like Smartsheet or Jira. Collaborate with cross-functional partners in Learning & Development, Product, Tech, Marketing, Retail, and Operations to ensure alignment and efficient delivery of initiatives. Create and deliver executive summaries, dashboards, and presentations to highlight progress and impact. Assist with drafting franchisee communications as needed to support operational rollouts or updates. Strengths and Background
Bachelor’s degree in Business, Operations, Project Management, or a related field. 4+ years of experience in operations, project management, or franchise support—preferably within the beauty or wellness industry. Experience leading cross-functional projects and delivering operational improvements. Expertise in project management tools (e.g., Smartsheet, Asana, Jira) and Microsoft Office Suite. Strong written and verbal communication skills, with the ability to influence across levels and functions. Proven ability to work independently in a fast-paced, dynamic environment. Experience in a franchise or multi-unit environment strongly preferred. Salary Range: $76k - $80k What’s in it for you: Medical, Dental and Vision Coverage Hybrid Work Environment Life and Disability Insurance Unlimited Time off + Paid Holidays Fridays off between Memorial Day and Labor Day 401(K) Savings Plan Matching at 4% Paid Parental Leave 10 Coaching and Therapy sessions Mental Health Benefits Brand Discounts & Reimbursements In-house workout facilities Professional Development Opportunities Team Building, Employee Engagement Activities & so much more
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Operations Project Manager
to join its Waxing the City team. This is a great position for someone who is looking to expand their career, and join a company with a fun, fast-paced and inspirational culture.
Position Overview The Operations Project Manager at Waxing the City plays a critical role in driving franchisee success by leading the development, execution, and optimization of both operational and strategic projects. This individual will act as a subject matter expert (SME) for studio systems and operations, while also applying best-in-class project management methods to deliver initiatives on time, within scope, and aligned with business goals. The role collaborates cross-functionally to ensure successful implementation and adoption of high-impact programs and solutions. Purpose/Impact: (Duties & Essential Functions)
Operational Development & Project Execution
Partner with Operations Leadership to define and implement operational and project strategies that support brand growth and studio success. Partner with Operations Leadership to lead cross-functional initiatives, including development of project plans, scope definition, timelines, resource allocation, and status tracking. Serve as a technical and operational expert in studio management systems. Create and maintain SOPs and business documentation to ensure consistency and operational excellence. Gather feedback from franchisees and Cerologists to drive improvements in operations, tools, and training programs. Use data and financial metrics to identify trends, risks, and opportunities; influence strategic decisions with actionable insights. Manage risk proactively through mitigation plans, contingency strategies, and continuous monitoring of project health. Facilitate sprint planning, demos, and agile workflows to ensure effective collaboration and delivery. Franchisee Support & Enablement
Act as the SME for Waxing the City’s studio operations and business processes. Support franchisees in onboarding, operational execution, and technology adoption. Support and deliver training content through webinars, digital modules, and in-person sessions. Ensure franchisees are well-informed of operational updates by coordinating with internal communication and product teams. Support change management efforts tied to new rollouts—conducting readiness assessments, driving adoption, and providing ongoing feedback loops. Communication, Reporting & Collaboration
Provide regular status updates and post-launch reporting to stakeholders, including franchisees and senior leadership. Coordinate project communications and milestone tracking across business units using tools like Smartsheet or Jira. Collaborate with cross-functional partners in Learning & Development, Product, Tech, Marketing, Retail, and Operations to ensure alignment and efficient delivery of initiatives. Create and deliver executive summaries, dashboards, and presentations to highlight progress and impact. Assist with drafting franchisee communications as needed to support operational rollouts or updates. Strengths and Background
Bachelor’s degree in Business, Operations, Project Management, or a related field. 4+ years of experience in operations, project management, or franchise support—preferably within the beauty or wellness industry. Experience leading cross-functional projects and delivering operational improvements. Expertise in project management tools (e.g., Smartsheet, Asana, Jira) and Microsoft Office Suite. Strong written and verbal communication skills, with the ability to influence across levels and functions. Proven ability to work independently in a fast-paced, dynamic environment. Experience in a franchise or multi-unit environment strongly preferred. Salary Range: $76k - $80k What’s in it for you: Medical, Dental and Vision Coverage Hybrid Work Environment Life and Disability Insurance Unlimited Time off + Paid Holidays Fridays off between Memorial Day and Labor Day 401(K) Savings Plan Matching at 4% Paid Parental Leave 10 Coaching and Therapy sessions Mental Health Benefits Brand Discounts & Reimbursements In-house workout facilities Professional Development Opportunities Team Building, Employee Engagement Activities & so much more
#J-18808-Ljbffr